Promote and sell merchant services; credit and debit card processing. Maintain customer service issues, customer accounts, rates, and concerns for customer's. Resolve all accounting issues for business accounts. Educate business owners on the best rates available for their merchant accounts. Effectively determine the potential for savings and reduction of cost/expenses for business owners through utilization of a merchant statement and analysis of current rates. Educate business owners on the difference between tiered pricing and interchange pricing. Resolve customer complaints about fees, and equipment issues.
Effectively determine needs for wireless customers including price plan based on usage, equipment and location. Recover accounts from potential cancellation through sales based on customer needs and education of products/services. Successful practice of de-escalation process through empathy and effective communication.
Proficiently maintain accurate financial records. Highly skilled in money transfers, check cashing, deposits, and processing loan payments. Exceptional organization of clients' paperwork including: loan applications, signature cards and CD's. Maintain accounting needs for the vault and money drawers. Balance money drawers and the vault daily.
Utilize successful interpersonal communication skills and flexibility as a traveling teller/banker.
January 2013 to Present
January 2012 to October 2012
Account Services Manager
October 2011 to September 2012
March 2010 to October 2011
July 2007 to June 2009
Proficient with banking software including; Session, Desktop, E-Vision, and Accounting software. Proficient with Microsoft Word, Excel, Power Point and Word Perfect. Effectively build a client base and guest relationships. Exceptional customer service skills. Maintain existing customer accounts. Proficient in resolving customer service issues. Schedule appointments via phone to meet with business owners. Analyze merchant statements to determine current processing rates. Consistent drive to surpass goals.