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Diana Julaton

Customer Service Agent - Google

Union City, CA

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Work Experience

Customer Service Agent

Google
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Mountain View, CA
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2012 to Present

Built and maintained rapport with customers through e-mail support. 
• Provided Tier 1 technical support and customer follow-up. 
• Developed strong interpersonal communication skills with customers and department personnel. 
• Attended trainings to update product knowledge.

Sales Consultant

Parrot Cellular
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San Carlos, CA
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2010 to 2012

Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele. 
• Making outbound calls for prospecting opportunities and customer follow-up. 
• Assisted wireless cell phone customers with items such as plan changes, troubleshooting, and escalations. 
• Performing back office duties effectively including accessory stock, inventory, and paperwork

Retention Specialist

Sprint
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Rancho Cordova, CA
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2009 to 2010

Managed multiple priorities and maintained effective results in a quota driven workplace 
• Assisted wireless cell phone customers with items such as plan changes, troubleshooting, and escalations. 
• Responded to customer inquiries and requests and resolved issues efficiently and professionally. 
• Exercised strong interpersonal communication skills with customers and department personnel.

Education

Biology

Sacramento City College -
Sacramento, CA

2008 to 2012

Additional Information

Key Competencies 
* Customer Acquisition 
* Referral/Repeat Business Generation 
* Handling Escalations 
* Consultative Sales Inbound & Outbound 
* Sales Reports & Correspondence 
* POS Systems 
* Inventory Management 
* Wireless Mobile Device Support