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Dominga Frazier

Clinical Operations Receptionist

Lanham, MD

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Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Experience 
working with a diverse group of people to meet a common goal and deals calmly with visitors under challenging 
conditions. 
 
HIGHLIGHTS 
Customer service-oriented Microsoft Office proficiency 
HIPAA compliance Insurance eligibility verifications 
Schedule Management Electronic Medical Record (EMR) 
Credit and Collections software 
Medical terminology

Work Experience

Clinical Operations Receptionist

CHILDREN'S NATIONAL MEDICAL
-
Washington, DC
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August 2012 to May 2014

DC 
Provided administrative support in a fast paced healthcare setting, Served as a liaison for physicians supervisors and patients, Streamlined daily operations by preparing 
memos/correspondence, patient letters, files records/ documents, Directed patient flow during practice hours, minimizing patient wait time, Completed registration quickly and cordially for 
all new patients. Scheduled patient appointments, Confirmed patient information, collected 
copays and verified insurance, 
Consistently informed patients of their financial responsibilities prior to services being 
rendered. Posted charges, payments and adjustments, Demonstrated knowledge of HIPAA 
Privacy and Security Regulations by appropriately handling patient information,

Receptionist

MARTIN BRAUN DERMATOLOGY
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Washington, DC
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October 2010 to July 2012

Greet visitors, respond to telephone and in person request for information, Manage daily office 
operations and maintenance of equipment, Register and confirm patient 
appointments, Completed and submitted clinical documentation in accordance with office 
policies and procedures. Manage physician schedule to accommodate any changes, Mail 
distribution, Discharge instructions and follow up appointment

Scrub Technician

METROPOLITAN AMBULATORY UROLOGIC INSTITUTE
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Greenbelt, MD
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February 2005 to September 2010

Prepared patient rooms prior to their arrival, Provided patients and families with emotional 
support, Take patients vital sign, Explain medical consent forms, Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical 
equipment and apparatus, Recognized and reported abnormalities and/or changes in patients' 
health status to nursing staff, Kept facility stocked with necessary supplies, equipment and instruments, Prepared sterile tray for surgical procedures, Assisted on call urologist with 
multiple procedures

Medical Assistant

KAISER PERMANENTE
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Hyattsville, MD
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June 2004 to January 2005

Prepared patient rooms prior to their arrival, Read and recorded temperature, pulse and respiration, Performed routine tests such as urine dip stick, vision and hearing tests, Provided 
necessary supplies, support and assistance to medical staff and patients for unit specific 
procedures, Recognized and reported abnormalities and/or changes in patients' health status to nursing staff, Completed and submitted clinical documentation in accordance with agency 
guidelines

Education

High School Diploma in Child

CROOM VOCATIONAL HIGH SCHOOL -
Upper Marlboro, MD

1991