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Dorsheka Baker

Asset Manager/QA Specialist - United Tech Lender Services

Carrollton, TX

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A dedicated asset manager and administrative assistant with over 8 years in customer satisfaction with an extensive record in demanding sale and account management.

Work Experience

Asset Manager/QA Specialist

United Tech Lender Services
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January 2010 to Present

Knowledgeable with all HAMP requirements for mortgage loan modifications 
• Work with attorneys and Realtors on a daily basis to ensure proper guidelines followed and foreclosures are postponed within the required timelines 
• QA required documentation and handle audits 
• Manage the sale of real estate within investor, FNMA, and companies guidelines Manage portfolio to diminish financial loss 
• Review and analyze financial statements to determine qualification for government programs.

Customer Service Representative

Bank of America
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December 2008 to December 2009

Negotiated payment arrangements to cure delinquency 
• Met and exceeded monthly company goals and objectives 
• Complied with Fair Debt Collection Practices Act regarding collection efforts 
• Accepted inbound and outbound calls via auto dialer system and handled escalated inbound and outbound calls from customer and third party concerning pre-foreclosure.

Administrative Assistant/Customer Service Representative

Southwest Credit System
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December 2005 to December 2009

Receive and screen communications to the directors including telephone calls and e-mail messages. 
• Provide assistance using independent judgment to determine that requiring priority attention. 
• Prioritize, channel, and facilitate communication throughout the organization to his staff and their subordinates. 
• Constant updating and re-arrangement of appointments on the calendar 
• Acts as a liaison with key/high-level internal and external executives. 
• Analyzes complex problems, compiles and analyzes data and prepares reports.

Education

BBA in Business Administration

University of Louisiana at Monroe -
Monroe, LA

2002

Additional Information

BUSINESS SKILLS 
 
• Strong organizational skills • Sharp Problem Solver 
• Energetic work attitude • Adaptive Team Player 
• Telephone inquiries specialist • Seasoned in Conflict Resolution 
• Customer service expert 
• Telecommunication skills 
• Invoice processing