SYSTEMS SERVICES REPRESENTATIVE
January 2000 to Present
LEAD ACCOUNT CUSTOMER ENGINEER
December 1993 to January 2000
and multi-vendor systems and components, including hardware, networking products, software, and operating systems. Primary technical interface to customers for the coordination of hardware and/or software support and delivery of operational services as required by the customer. Advise customers of preventative maintenance, configuration, operation, and environmental factors which may impact product performance or impair customers IT operation. Perform services such as system assurance, installation planning, account management, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. Accountable to ensure a high level of customer satisfaction with service delivery, technical support and operational services. Respond to critical situations by being on call as the IBM technical support representative.
LEAD ACCOUNT CUSTOMER ENGINEER DEC 1993-JAN 2000
Duties included installation, maintenance, and repair of IBM document processing equipment including large format printers, scanners, and 3890 document sorters. Dealt with customer support under various levels of security at Nations Bank, Bank of America, Commerce Bank, and The Federal Reserve Bank of St. Louis. Worked for Recognition International as a Customer Engineer that merged with Banctec and promoted to Lead Account Customer Engineer in September 1996.
Computer field Specialist
January 1990 to December 1993
Installation, repair, and maintenance of IBM document processing equipment and machinery.