Post a Job Sign in

Eddie Beck

Business Services Analyst / Remedy Developer/ Admin

Lexington, NC


Remedy System Developer, Remedy System Administrator, research, data analysis, reporting, billing audit, data center hardware, cabling, space management

Work Experience

Business Services Analyst

Charlotte, NC

July 2010 to December 2011

• Research telecom circuits Monthly Recurring Charges (MRC) used for business case that forecast savings of disconnects 
• Track circuit billing monthly to $0.00 billing (disconnected) 
• Provide status reports monthly to Project Manager

Telecom Audit/Analyst

EDS, Winston
Salem, NC

July 2002 to January 2009

• Audit invoices monthly for rate validation to contract or tariff and inventory reconciliation 
• Communicate billing issues to vendor, client and track to resolution 
• Reconcile past due balances 
• Client accounting & reporting (daily transactions, monthly, YTD)

Remedy System Developer /Administrator

Verizon, Winston
Salem, NC

June 1995 to June 2002

Project Type Management of US Airways Communications 
Role Remedy System Developer /Administrator 
• Maintain system servers 
• Develop and maintain Remedy tracking system used for o Change Management (IMAC) Installation, Moves, Adds, Changes 
o Inventory/Asset Management 
o Flashboard Management 
o Telecom Expense Management 
o SLA (Service Level Agreement) 
All the above schemas were custom developed 
o Reporting

Mainframe Computer Operator & Hardware Planning & Installation

US Airways, Winston
Salem, NC

April 1988 to May 1995

Project Type Information Technology 
Role Mainframe Computer Operator & Hardware Planning & Installation 
Responsibilities • Lead Operator supervising 5 coworkers • Manage data center mainframes and peripherals


Certificate Remedy System Developer/Administrator

BMC Software -
Pleasanton, CA

January 1997 to January 1998

None in Computer Science

Davidson County Community College -
Lexington, NC

January 1976 to January 1977

HS Diploma

West Davidson -
Linwood, NC

January 1968 to January 1972

Additional Information

IT professional with over 22 years of experience including Telecom Expense Management, System Administration and Hardware Planning & Installation. Excellent inter-personal, communication and software skills including Remedy Action Request System, Microsoft Access, Excel and Word. 
Expertise Years of Expertise 
Financial Expertise: 
Telecom Expense Management 
• Rate & Tariff Contract Compliance 
• Inventory Validation 
• Dispute Management & Resolution 
Accounts Payable Audit 
• Validate product and services purchased 
• Recover invalid taxes 
• Recover overpayments 
(Audit team of 6 members average $1 million recovery per month for 2008) 
Technical Expertise: 
Mainframe Computer Operator 
Hardware Planning & Installation: 
• Mainframes - Physical placement, power & cooling requirements, I/O Configuration 
• Peripherals Devices - DASD, Printers, Communications Controllers, Switching, & Fall back Configuration 
• Trouble Shooting - First line problem solving and/or coordinate with appropriate vendor for resolution 
• BMC Remedy Action Request System 6.2 
• BMC Remedy Service Level Agreements 
• Sun Solaris 
• Sybase 
• Crystal Reports 
• Autodesk AutoCAD 
• Microsoft Access, Excel, Word 
Project Expertise: 
• Mainframe & I/O Device Management 
• Change Management 
• Inventory Management 
• Report Management 
• ISO 9000