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Edward Chan

EHR ASAP Emergency Department, Application Analyst III - Sutter Health

Sacramento, CA

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Work Experience

EHR ASAP Emergency Department, Application Analyst III

Sutter Health
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Sacramento, CA
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November 2013 to Present

o Acted as one of the lead analysts responsible for implementing and supporting our Epic (www.epic.com) ASAP Emergency department module across our various Sutter Health Hospitals across the Pacific Coastal, West Bay, East Bay, Central Valley and Sac Sierra Regions. 
o Have actively lead and participated in various clinical workgroups and discussions with MDs and RNs to better improve Sutter's ED application build. 
o Acted as application builder and have moved several application changes through our Enterprise change review board process. 
o Successfully achieved 3 Epic certifications within a span of 1.5 years.

Advanced Clinical Applications, Application Analyst II

Sutter Health
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Sacramento, CA
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February 2008 to November 2013

o Responsible for detailed technical support of patient critical clinical applications spread across 33 Sutter Health facilities comprised of over 100 servers within the Sac Sierra Region as well as the Bay Area. 
o Managed vendor, customer, and corporate expectations while working hand-in-hand with Interface, Epic, Server, Database, Electronic Medical Records (Epic, MS4, SoftMed, Meditech), Mysis Lab, and Change Management groups in both test and production environments for the successful delivery of multiple application/interface upgrades, server maintenance projects, and facility "Go-Live" installations. 
o Developed, executed, and lead various regression, unit, and integrated test scripts and testing sessions in support of application Go-Lives for all Sutter Affiliates. 
o Was Lead Analyst for Sutter Health's first Enterprise Wide application: eScription. Application was implemented to 33 acute and ambulatory sites across the Sac Sierra, Central Valley, Pacific Coastal, East and West Bay Regions. Worked hand in hand with various departments, management, and regional directors in ensuring successful implementations. 
o Acted as primary support for our applications during 24/7 afterhours on-call rotation. 
o Performed routine application and server tasks in order to uphold application integrity. 
o Conducted several technical and instructional presentations to users, team, and departments focused on troubleshooting and application support. 
o Documented numerous application maintenance tasks, FAQs, and troubleshooting information in order to improve team efficiency in the resolution of application issues.

Application Services, Senior Systems Analyst

Standard Insurance Company
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Portland, OR
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August 2004 to February 2008

o Responsible for analysis, design, development, and deployment of model documents in Calligo (legacy document automation software) for the Medical Evidence Department. 
o Constructed Initial Research, Test Plan, Deployment Detail, and Deployment Plan documents for each project involved in either as a lead or developer. 
o Facilitated projects from early stages of conception to the final stage of execution of solution. 
o Conducted unit and regression testing on current and newly created documents in order to produce error-free documents for end user. 
o Initiated and guided User Acceptance Testing (UAT) of application changes and system upgrades. 
o Provided data analysis for company's online medical underwriting application reporting tool. 
o Executed changes and additions of coded documents from a model to production environment. 
o Acted as a technical aid and oversaw document conversion for the medical underwriting department in Standard's Calligo upgrade project.

Information Management Group (IMG), HEAT Software Administrator

Centre for Addiction and Mental Health (CAMH)
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Toronto, ON
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September 2003 to December 2003

o Administrator and Technical Lead for the implementation of new Organization-wide support software called HEAT (www.frontrange.com) 
o Successfully learned and applied knowledge of Administrator and User training in order to provide support and technical assistance for HEAT related issues 
o Developed and maintained user interfaces, data, and data flow within HEAT 
o Documented detailed problems and issues encountered using HEAT 
o Worked with CAMH Directors and Managers in several key areas of the Organization to address issues with logical classifications within HEAT, thus leading to a more sensible categorization of tickets for ease in report generation 
o Continually maintained and added to the HEAT knowledgebase 
o Resolved problems through replication and analysis of certain situations by using Systems Management Server remote software or test servers 
o Composed and modified Organization-wide policies and forms involving IMG 
o Provided technical support and guidance to both new incumbents and existing staff

Product Assurance, Product Assurance Student/Engineer

Honeywell
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Mississauga, ON
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January 2003 to April 2003

o Responsible for supporting Reliability Engineers in collecting, processing, and analyzing field failure and in-house manufacturing data 
o Successfully learned and applied knowledge of in-house database FRACA and Finds software to everyday tasks 
o Prepared and created engineering and manufacturing documentation and reports for management and Product Assurance Engineers. 
o Supported Systems/Programming specialist in the maintenance of small database programs, macros and updated existing ones for improvement and enhancement 
o Assisted Manager on specific site Productivity Improvements. 
o Gave technical support and guidance to both new incumbents and existing staff

Sales Support, Software Systems Engineer/ Software Developer

InSystems Technologies Inc
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Markham, ON
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January 2001 to August 2002

o Successfully learned and applied knowledge of InSystems' Calligo software (legacy document automation software) to everyday tasks 
o Responsible for creating demos and preparing presentations for active accounts 
o Conducted research on document automation software 
o Performed scalability tests for InSystems' E-Delivery software by developing and replicating XML documents used by E-Delivery in production 
o Actively communicated ideas, issues, as well as potential issues to other departments such as PSG and R&D 
o Escalated issues and errors encountered in Calligo to Customer Support in order to provide continual updates and maintenance to their knowledgebase 
o Provided technical analysis for Regional Sales Managers 
o Developed VBScript used in the presentation for proof of concept 
o Acquired and maintained a solid working relationship with representatives from active accounts 
o Actively participated in sales meetings by providing input and opinions on possible ways to approach the creation of a specific demo in order to capture an active account 
o Provided technical support and guidance to new incumbents 
o Completed three successful work terms, each resulting in an evaluation of Outstanding

Education

Bachelor of Mathematics Co-Op in Combinatorics and Optimization

University of Waterloo -
Waterloo, ON

1999 to 2004

Certifications

Epic ASAP Emergency Department (ED) Certified

February 2013 to Present

Epic Inpatient Orders Certified

April 2014 to Present

Epic Inpatient Orders Transmittal Certified

April 2014 to Present

Additional Information

Technical Skills 
 
o Healthcare Applications: EPIC EMR, Visicu eCareManager, Nuance eScription, PowerScribe 360, and Dictaphone, Cerner eMap, Mediware WORx, Site of Care, GE's Centricity Perinatal, Apollo, Sensitron, and Philips EWS. 
o Interfacing with EMRs: MedSeries4 (MS4), EPIC, Meditech, SoftMed, and Sunrise Clinical Manager 
o Working knowledge of Healthcare Standard HL7 
o Interfacing with Lab Systems: Mysis Lab 
o Unit and Integrated Testing methodologies 
o Workflow Software: Action Request System (Remedy), HEAT 
o Enterprise Resource Planning (ERP) Software: Lawson Services Automation 
o Testing Software: Mercury's LoadRunner and WinRunner