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Elsie Ambroise

Billing/Accounts Receivable & Helpdesk Coordinator

Brockton, MA


In search of a challenging position to establish a career that requires a valued team player with business acumen, computer proficiency, and a commitment to quality and accuracy, where my advanced skills and experience can be utilized, while enhancing my knowledge and abilities in the process.

Work Experience

Helpdesk Coordinator

Bank of America

October 2011 to Present

 Provided daily help desk support for IT functions and issues 
 Handles the responsibilities of responding to incoming calls through phone or over the internet  
 Handles responsibilities of receiving request for assistance and solves problems for end users 
 Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately 
 Analyzes and troubleshoots computer support problems as well as applies knowledge of software, hardware products and services to resolve problems of users  
 Performs minor troubleshooting in identifying applicable problems relating to application software, PC, and basic network communications  
 Performs the tasks of providing timely and accurate technical telephone support to employees  
 Works with software developers, system engineers and programming professionals to gather relevant information for reporting purpose  
 Assists Customer support engineers in designing and developing utilities for improving the support process  
 Respond and files all support requests  
 Performed the tasks of maintaining and monitoring data back ups  
 Liaise with end users to ensure that the problem reports has been solves satisfactorily

Billing/Accounts Receivable Coordinator

Finance Department
North Quincy, MA

January 2011 to April 2011

Establish and review credit limits for both new and existing accounts 
➢ Work with corporate and regional finance to analyze bad debt reserve requirements and recommend monthly accruals 
➢ Resolve complex collection issues. Establish and develop collection agency relationships and processes, while monitoring agencies for performance and cost-effectiveness 
➢ Manage and mitigate credit risk by analyzing customer annual financial reports, quarterly and regulatory filings (as available), debt service ratings and other reporting tools 
➢ Monitor cash receipts and application to evaluate and revise the effectiveness of current cash applications procedures 
➢ Collaborates with internal and external customers to drive improvements in cash application, collections and credits processing 
➢ Establish workloads and manage resources and budgets 
➢ Develop, implement and maintain corporate credit and collections policies 
➢ Perform collection follow up on potential credit risk accounts with significant past due amounts 
➢ Accountable for management of accounts under bankruptcy jurisdiction, collection agencies, and other legal proceedings related to collection/credit

Senior Accounts Receivable/Billing

Finance Department
Newton, MA

2006 to 2008

Worked with show event teams to correctly and effectively bill for event products and services 
➢ Audited contracts and creates invoices for booth and non-booth purchases 
➢ Processed adjustments, upgrades, downgrades and cancellations to prior billings as changes occur 
➢ Assisted with collection efforts for show events via email blasts, mailed statements and collection phone calls 
➢ Provided reports and information as requested by the sales teams, AR Supervisor and other interested parties 
➢ Reviewed, researches and identifies problem accounts 
➢ Processed checks, cash and receipt via credit card, ACH/Wire Transfer 
➢ Maintained Trading Show aging schedules 
➢ Prepared daily Bank deposits 
➢ Coordinated and interacts with other departments, particular Show Managers/Show Coordinators 
➢ Performed other miscellaneous duties as assigns by the Accounts Receivable Supervisor

Accounts Receivable/Billing/ CSR Specialist

Finance Department
Everett, MA

2004 to 2006

Assisted in all aspects of Accounts Receivable 
➢ Invoiced 30+ Days Commercial Collections calls 
➢ Opened New Customer Accounts using Printstream/PSI, Credit Analysis, Credit References and Customer Service 
➢ Calculated Sales Commission, Weekly Review and Reporting on booked jobs 
➢ Assisted CFO in daily Finance activities.

Collection Analyst

Collections Department
Boston, MA

2001 to 2004

Made over 400 Commercial Collection calls per month for clients such as Merrill Lynch, CitiGroup, JP Morgan, 
➢ Maintained over 100 clients accounts 
➢ Located and notified all customers of delinquent accounts 
➢ Recorded changes such as addresses, billing contact name on each account & third party payer 
➢ Contributed to the success of the daily Sales Outstanding goals 
➢ Performed accounts analysis on past due invoices 
➢ Generated credits such as writing or posting when required 
➢ Recorded all commitment of payments from clients using PeopleSoft 
➢ Resolved all customers billing issues & dispute regarding their accounts 
➢ Tracked and reviewed payments arrangement made with clients through PeopleSoft 
➢ Utilized PeopleSoft 7.5 & 8.5 Billing system & Vantive for research and to update customers' accounts 
➢ Maintained weekly and monthly collection aging spreadsheet 
➢ Trained and monitored 3 Collections Analyst in performing collection calls.

Senior/Lead Processor - Retail/Wholesale Lockbox Operations


1993 to 2001

Opened and keyed selective customer accounts 
➢ Listed check amounts and keyed/data entry accounts 
➢ Encoded Accounts 
➢ Prepped reject checks from Sorter room 
➢ Keyed checks with invalid routing number on the 7780 Machines 
➢ Checked pocket to be mail out to specific companies 
➢ Served as a liaison between the Senior Processor Specialist and fifteen staff members 
➢ Maintained workflow of 109 accounts 
➢ Distributed workflow by client group 
➢ Ensured the completion of work by deadlines 
➢ Set up new Retail accounts 
➢ Handled supervisory functions on the VAX 
➢ Opened timestamp 
➢ Prepared transactions to be batch for imaging 
➢ Verified deposits and processed cash items.


Bachelor in Accounting

Bridgewater State University -
Bridgewater, MA

2013 to 2015

Associates in Business Administration

Katharine Gibbs School -
Boston, MA

1999 to 2000


Computerized Accounting

September 2013 to Present

Additional Information

• Over ten years of progressively responsible experience in accounts receivable, collections, account management, data entry, and customer service 
• Proficient in PeopleSoft, ORACLE, GBS, QuickBooks, Vantive, AS400, Printstream, PSI, Stars, and Datatrax 
• Extremely proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook 
• Exceptionally detail-oriented and able to work efficiently with minimal to no supervision 
• Strong organizational skills and excellent interpersonal communication 
• Fluent in Haitian Creole and French