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Elsie Ambroise

Billing/Accounts Receivable & Helpdesk Coordinator

Brockton, MA

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In search of a challenging position to establish a career that requires a valued team player with business acumen, computer proficiency, and a commitment to quality and accuracy, where my advanced skills and experience can be utilized, while enhancing my knowledge and abilities in the process.

Work Experience

Helpdesk Coordinator

Bank of America
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DORCHESTER, MA
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October 2011 to Present

 Provided daily help desk support for IT functions and issues 
 Handles the responsibilities of responding to incoming calls through phone or over the internet  
 Handles responsibilities of receiving request for assistance and solves problems for end users 
 Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately 
 Analyzes and troubleshoots computer support problems as well as applies knowledge of software, hardware products and services to resolve problems of users  
 Performs minor troubleshooting in identifying applicable problems relating to application software, PC, and basic network communications  
 Performs the tasks of providing timely and accurate technical telephone support to employees  
 Works with software developers, system engineers and programming professionals to gather relevant information for reporting purpose  
 Assists Customer support engineers in designing and developing utilities for improving the support process  
 Respond and files all support requests  
 Performed the tasks of maintaining and monitoring data back ups  
 Liaise with end users to ensure that the problem reports has been solves satisfactorily

Billing/Accounts Receivable Coordinator

Finance Department
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North Quincy, MA
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January 2011 to April 2011

Establish and review credit limits for both new and existing accounts 
➢ Work with corporate and regional finance to analyze bad debt reserve requirements and recommend monthly accruals 
➢ Resolve complex collection issues. Establish and develop collection agency relationships and processes, while monitoring agencies for performance and cost-effectiveness 
➢ Manage and mitigate credit risk by analyzing customer annual financial reports, quarterly and regulatory filings (as available), debt service ratings and other reporting tools 
➢ Monitor cash receipts and application to evaluate and revise the effectiveness of current cash applications procedures 
➢ Collaborates with internal and external customers to drive improvements in cash application, collections and credits processing 
➢ Establish workloads and manage resources and budgets 
➢ Develop, implement and maintain corporate credit and collections policies 
➢ Perform collection follow up on potential credit risk accounts with significant past due amounts 
➢ Accountable for management of accounts under bankruptcy jurisdiction, collection agencies, and other legal proceedings related to collection/credit

Senior Accounts Receivable/Billing

Finance Department
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Newton, MA
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2006 to 2008

Worked with show event teams to correctly and effectively bill for event products and services 
➢ Audited contracts and creates invoices for booth and non-booth purchases 
➢ Processed adjustments, upgrades, downgrades and cancellations to prior billings as changes occur 
➢ Assisted with collection efforts for show events via email blasts, mailed statements and collection phone calls 
➢ Provided reports and information as requested by the sales teams, AR Supervisor and other interested parties 
➢ Reviewed, researches and identifies problem accounts 
➢ Processed checks, cash and receipt via credit card, ACH/Wire Transfer 
➢ Maintained Trading Show aging schedules 
➢ Prepared daily Bank deposits 
➢ Coordinated and interacts with other departments, particular Show Managers/Show Coordinators 
➢ Performed other miscellaneous duties as assigns by the Accounts Receivable Supervisor

Accounts Receivable/Billing/ CSR Specialist

Finance Department
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Everett, MA
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2004 to 2006

Assisted in all aspects of Accounts Receivable 
➢ Invoiced 30+ Days Commercial Collections calls 
➢ Opened New Customer Accounts using Printstream/PSI, Credit Analysis, Credit References and Customer Service 
➢ Calculated Sales Commission, Weekly Review and Reporting on booked jobs 
➢ Assisted CFO in daily Finance activities.

Collection Analyst

Collections Department
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Boston, MA
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2001 to 2004

Made over 400 Commercial Collection calls per month for clients such as Merrill Lynch, CitiGroup, JP Morgan, 
➢ Maintained over 100 clients accounts 
➢ Located and notified all customers of delinquent accounts 
➢ Recorded changes such as addresses, billing contact name on each account & third party payer 
➢ Contributed to the success of the daily Sales Outstanding goals 
➢ Performed accounts analysis on past due invoices 
➢ Generated credits such as writing or posting when required 
➢ Recorded all commitment of payments from clients using PeopleSoft 
➢ Resolved all customers billing issues & dispute regarding their accounts 
➢ Tracked and reviewed payments arrangement made with clients through PeopleSoft 
➢ Utilized PeopleSoft 7.5 & 8.5 Billing system & Vantive for research and to update customers' accounts 
➢ Maintained weekly and monthly collection aging spreadsheet 
➢ Trained and monitored 3 Collections Analyst in performing collection calls.

Senior/Lead Processor - Retail/Wholesale Lockbox Operations

BankBoston
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DORCHESTER, MA
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1993 to 2001

Opened and keyed selective customer accounts 
➢ Listed check amounts and keyed/data entry accounts 
➢ Encoded Accounts 
➢ Prepped reject checks from Sorter room 
➢ Keyed checks with invalid routing number on the 7780 Machines 
➢ Checked pocket to be mail out to specific companies 
➢ Served as a liaison between the Senior Processor Specialist and fifteen staff members 
➢ Maintained workflow of 109 accounts 
➢ Distributed workflow by client group 
➢ Ensured the completion of work by deadlines 
➢ Set up new Retail accounts 
➢ Handled supervisory functions on the VAX 
➢ Opened timestamp 
➢ Prepared transactions to be batch for imaging 
➢ Verified deposits and processed cash items.

Education

Bachelor in Accounting

Bridgewater State University -
Bridgewater, MA

2013 to 2015

Associates in Business Administration

Katharine Gibbs School -
Boston, MA

1999 to 2000

Certifications

Computerized Accounting

September 2013 to Present

Additional Information

• Over ten years of progressively responsible experience in accounts receivable, collections, account management, data entry, and customer service 
• Proficient in PeopleSoft, ORACLE, GBS, QuickBooks, Vantive, AS400, Printstream, PSI, Stars, and Datatrax 
• Extremely proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook 
• Exceptionally detail-oriented and able to work efficiently with minimal to no supervision 
• Strong organizational skills and excellent interpersonal communication 
• Fluent in Haitian Creole and French