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Emily Smart-Angellatta

Technical Support I

Acworth, GA


To obtain a system security support position within a professional environment that enables me to maximize and advance my computer knowledge and experience.

Work Experience

Technical Support I

Atlanta, GA

July 2012 to February 2013

Provided first line of support and problem resolution for technology products or applications 
• Maintained written documentation for each call; escalated complex problems to the next level of support as required by documented procedures 
• Analyzed simple to moderate issues and determined appropriate technical area to resolve problems 
• Responded to customer calls, voice mails, and e-mail for technical support


Bachelor of Science in Information Technology

ITT Technical Institute -
Kennesaw, GA

June 2010 to March 2012

Associate of Science in Information Technology

ITT Technical Institute -
Sylmar, CA

2007 to 2009

Additional Information

System Security 
* System Auditing 
* Risk Assessment Tools Methods 
* IT Security Framework Design and Implementation 
* Security Risk Management 
* Security Metrics and Measurement 
* Identity Management, Firewalls 
* Security Policy Design 
* Norton Anti-Virus 
* McAfee 
* Spyware 
* Virus and Spam removal 
* Firewalls 
* VPN's 
* Microsoft Word, Excel, PowerPoint, Access 
* SAP (Systems Applications and Products) 
* Subnet Masking 
* IP Addressing 
* LAN/WAN Technology 
* TCP/IP Protocols 
* Router configuration: Cisco, Belkin, Linksys 
* Ethernet Drivers 
* Network Setup and Maintenance 
Operating Systems 
* Windows XP/vista/7/8 
* Dell, Hewlett Packard, Toshiba, Sony, E Machine 
* Install, configure and troubleshoot PC's 
* DSL modems 
* Laptops 
* Wireless cards 
* USB adapters 
* Video Cards 
* Sound Cards