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Ese Iweh

French Camp, CA

-

Work Experience

Billing Consultant

Google Inc
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Mountain View, CA

ESE IWEH 
559.352.7874 
eseiweh@hotmail.com 
 
OVERVIEW 
 
A highly motivated and articulate Credit, A/R, A/P, and Collections professional with a proven record of accomplishment spanning ten years. Highly creative, recognized as a results-oriented and solution-focused individual who thrives in a fast paced environment. Areas of strengths include: 
 
Accounts Payable 
Problem Collections 
Organizational Skills 
Accounts Receivable 
Legal Aspects of Collections 
Strong Economic Principles 
 
EDUCATION 
 
Bachelor’s of Science Degree: Economics 
 
California State University, Fresno CA 
SOFTWARE 
 
Microsoft Office (adv.Pivot & VLook-up) 
Quicken 
Oracle E-Business Suite 
 
PROFESSIONAL EXPERIENCE 
 
Google Inc/Arvato Financial Services 11/2012- Present 
Billing Consultant Supervisor, Mountain View CA 
Improve processes and procedures for various Google products. 
Month end AR Oracle close for 9 global entities. 
Create/perform test cases for Oracle. 
Train billers for improved process implementation. 
Highlight and resolve process risks while building cross functional skills. 
Manage AP team, invoicing billing team, and support team. 
Independent judgment in analyzing situations and making decisions. 
Coordinating/managing printing Google invoices for multiple products. 
Develop strong relationships with all customers. 
Oversee Sarbanes- Oxley compliance 
Provided quarterly and yearly progress reports for Billing Team. 
Interaction with multiple departments. Specifically Sales, Finance and IT. 
Evaluated bonus/compensation for Billing Team. 
This position requires strong analytical, written and verbal communications skills 
 
Google Inc /Arvato Financial Services 3/2011-10/2012 
AR Team Lead, Mountain View CA 
WPP Holding Company Project management Lead. 
In charge of Agency Client relations through phone meetings and travel. 
Managed $140 Million portfolio. 
Evaluated bonus/compensation for Collection Team. 
Provided quarterly and yearly progress reports for Collection Team. 
Conflict resolution supervisor of escalated calls between Agencies and Google. 
Enforced compliance Sarbanes-Oxley (SOX) Regulations. 
Achieved targeted goal for 12 straight months. 
Interaction with multiple departments. Specifically Sales, Finance and IT. 
Promoted to Product Team Lead: Google Invite and Google Admob. 
Implemented collections process improvement between Agencies, AP, and AR Depts. 
Reviewed and implemented internal policies and procedures. 
Lowered AR DSO from 12% to 4% in 12 months. 
Supervised transition team for timeliness of phasing completion. 
Ensure contractual quota agreements are fulfilled. 
Weekly reporting and presentations for Senior Level Management. 
 
Credit Communication Inc 9/2010-3/2011  
Credit Compliance Manager, San Ramon ,CA 
Compliance Manager for Client mortgage credit checks. 
Compliance Manager for Client Employee background checks. 
Interpersonal contact with Equifax, Experian, and Transunion. 
Managed Client deductions and other payment variances. 
FDCPA and FCRA certified. 
Supervising 8 Customer Care Representatives. 
 
Law Office of Mann Bracken 9/2007 -1/2010 
Litigation Collection Manager, Concord, CA 
Managed a team of 10-15 Collectors. 
Averaged 103% in monthly total team account receivables collections (97% department average). 
Established new credit criteria for new accounts, significantly reducing bad debt. 
Mann Bracken/Axiant Employee of the Month April 2009. 
Wrote supplemental procedural manual for new software. 
Lowered Day Sales Outstanding (DSO) by 2% each quarter for past 3years. 
Days Payable Outstanding (DPO) decreased yearly by 3-5% for past 3 years. 
Classified, recorded and summarized numerical and financial data. 
Complied with Federal, State, and company policies, procedures and regulation. 
Manage all petty cash and office supply expense accounts. 
Reconcile bank balances; record general ledger entries. 
Decreased A/R aging from an average of 76 days to 43 days in less than 8 months. 
Hit team and company goal for 24 straight months. Team averaged $1.3million/month revenue. 
Increased team productivity by an average of 8% per quarter while minimizing risk. 
Filed and dismissed suits against delinquent clients in 4 states. CA, OR, WA, GA. 
Authorized (per client) settlement agreements, completed necessary pre& post lawsuit paperwork. 
Plan collection policies and processes and check its implementation. 
Encourage and performed on-board training for collectors. 
Appraised and evaluated collectors performance (on a yearly basis). 
 
Internal Revenue Service 8/2006-5/2007 
Data Transcriber, Fresno, CA 
Processed and verified Income tax returns and extensions for Federal Government. 
60-90 day collection. 
Experience in fast paced call-center environment. 
Complied with Federal, State, and company policies, procedures and regulation. 
Keyboard Skills Test (KST). 98% accuracy. 
 
Copper Beech Townhomes 6/2003-8/2005 
Assistant Property Manager, Fresno, CA 
On- board training all newly hired leasing agent on all aspects of company procedures. 
Vendor agreements/relations 
Authorized & processed charge backs 
Managed 5-7 leasing agents. 
Monthly review with staff regarding AR aging. 
In charge of arranging schedules and time off requests. 
Submitted payroll documentation for all Central Valley leasing agents. 
Bi-yearly performance reviews. 
Knowledge of legal State Rental Rules, Rights and Regulations. 
Establish customer credit lines and set up credit accounts with vendors. 
 
REFERENCES 
 
Available Upon Request

Education

BS in Economics

Csufresno -
Fresno, CA