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Debris Monitor

Daytona Beach, FL

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Dedicated Administrative Assistant with excellent Customer Service skill who is motivated to maintain customer satisfaction and contribute to company success. 
 
Core Qualifications 
• Willing to assume responsibility; is self-motivated, and possesses a high degree of professional integrity. 
• Well rounded, flexible team player, and has the ability to learn quickly. 
• Courteous demeanor. 
• Well organized, inquisitive problem solver who enjoys challenges.

Authorized to work in the US for any employer

Work Experience

Debris Monitor

Aerotek
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Orlando, FL
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October 2016 to January 2017

• Met trucks at designated loading or staging site. 
• Monitored and observed all loading activities of trucks, bobcats, and front end loaders; confirm that they are loading only storm related debris. 
• Filled out load tickets. 
• Recorded all damages caused by contractor to private property or public utilities. 
• Documented and updated daily activity log. 
• Confirmed all paperwork to meet FEMA standards.

Full Time Student

Daytona State College
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Daytona Beach, FL
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January 2014 to October 2016

• I was a full time student at Daytona State College. 
• My course of study was Human Services/Social Work, with a minor in Psychology.

City Carrier Assistant

United States Postal Service
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Daytona Beach, FL
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October 2013 to January 2014

• Distributed priority packages for daily delivery. 
• Cased and sorted 3rd class mail for residential and business delivery. 
• Maintained and secured mail during daily delivery on a set route. 
• Maintained up-to-date knowledge of postal policies regarding safe shipping standards.

Transportation Provider

One Call Care Management
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Jacksonville, FL
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April 2012 to September 2013

• Provided safe travel for worker’s compensation patients to and from their medical and rehabilitation therapy appointments. 
• Assisted clients with medical equipment when needed. 
• Provided excellent customer service to clients. 
• Responded with courteousness and empathy on a daily basis.

Rural Carrier Associate

US Postal Service
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Palm Coast, FL
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June 2012 to October 2012

• Provided customer service in a postal or mail setting. 
• Distributed correspondence or mail. 
• Organized priority packages for delivery on a set route. 
• Operated computer to access, enter or retrieve data.

Materials Handler

TRC Staffing/Mayo Clinic
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Jacksonville, FL
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June 2009 to June 2010

• Replenished operating rooms with surgical supplies from stock room. 
• Stocked and rotated inventory regularly. 
• Communicated all surgical supply needs or issues to appropriate supervisors. 
• Recommended, selected and helped locate surgical equipment or supply based on medical staff needs and desires. 
• Kept abreast of rapidly evolving technology. 
• Assisted medical staff in finding out-of-stock items. 
• Compiled weekly inventory reports and records for dept managers.

Materials Technician/Client Services Rep

Saint Vincent's Healthcare
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Jacksonville, FL
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March 2008 to June 2009

• Inspected machinery equipment for adjustments and repairs needed. 
• Accurately logged all daily shipping and receiving orders. 
• Assisted medical staff in finding out-of-stock items. 
• Compiled weekly inventory reports and records for dept managers. 
• Worked under strict deadlines and responded to service requests and emergency call outs. 
• Resolved product issues and shared benefits of new technology. 
• Secured lab specimens from hospital and physician’s offices for diagnostic processing.

Mail Handler

US Postal Service
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Atlanta, GA
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December 2003 to July 2007

• Monitored operation of mail preparation or handling machines. 
• Operated alpha and numeric mail sorting systems. 
• Data entry of mail into mail operation database. 
• Communicated all package missort needs or issues to appropriate supervisors.

Senior Customer Service Rep

Georgia Student Finance Commission
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Tucker, GA
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January 2001 to May 2003

• Operated computer to access, enter or retrieve data. 
• Examined financial documents to verify authenticity. 
• Organized weekly student loan reports for loan counselors to track student enrollment status. 
• Created new processes and systems for increasing customer satisfaction in regards to processing student loan consolidations for Dept. of Education. 
• Developed highly empathetic client relationships and earned a reputation for exceeding customer service satisfaction goals. 
• Cross-trained and provided back-up for other customer service reps when needed. 
• Worked under strict deadlines to meet end of fiscal year demands.

Senior Customer Service Rep

FedEx Corporation
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Atlanta, GA
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November 1996 to January 2001

• Promptly responded to general inquiries from established customers, staff and new business owners via mail, email and fax. 
• Resolved product/policy issues and shared benefits of new technology. 
• Guaranteed positive customer experience and resolved all customer complaints. 
• Developed new customer prospects or referrals on a weekly basis. 
• Regularly sought opportunities to up sell and advised new products accordingly to customer’s business needs.

Education

Human Services/Social Work

Daytona State College
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Daytona Beach, FL

January 2014 to October 2016

Business Administration

DeVry University
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Decatur, GA

July 1990 to April 1991

Business Administration

Clayton College & University
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Morrow, GA

May 1984 to April 1985

Skills

Strong organizational skills; Active listening skills; Energetic work attitude; Data entry; Inventory control familiarity; Computer proficiency in Microsoft applications (10+ years)