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Ethel Brown

Daytona Beach, FL

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A position with growth potential where my positive attitude, professionalism, untiring efforts and interest can be utilized. 
 
Core Qualifications 
• Willing to assume responsibility; is self-motivated, and possesses a high degree of professional integrity. 
• Well rounded, flexible team player, and has the ability to learn quickly. 
• Skilled in applying a logical, common sense approach to seeking practical solutions. 
• Well organized, inquisitive problem solver who enjoys challenges. 
• Communicates effectively when dealing with people of diverse interest and levels of authority.

Work Experience

Rural Carrier Associate

US Postal Service
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Palm Coast, FL
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June 2012 to October 2012

• Provided customer service in a postal or mail service setting.  
• Serviced postal vehicle with fuel.  
• Used two way radio or mobile phone to communicate while on route.  
• Distributed correspondence or mail.  
• Inserted mail in slots of mail rack.  
• Operated scanner.  
• Used computers to enter, access, or retrieve data.  
• Inspected outgoing mail for conformance to standards or accuracy.

Materials Handler

TRC Staffing/Mayo Clinic
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Jacksonville, FL
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June 2009 to June 2010

• Modified work procedures or processes to meet deadlines. 
• Inventoried stock to ensure adequate supplies. 
• Requisitioned stock, materials, supplies, or equipment. 
• Used oral or written communication techniques. 
• Verified cargo against shipping documents. 
• Prepared procedure case carts for surgery on daily basis.

Materials Technician/Client Services Rep

Saint Vincent's Healthcare
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Jacksonville, FL
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March 2008 to June 2009

• Inspected machinery equipment for adjustments or repairs needed. 
• Inventoried stock to ensure adequate supplies for nurse units. 
• Modified work procedures and processes to meet deadlines. 
• Monitor worker performance. 
• Provided customer service to physician's staff members. 
• Delivered lab results and picked up lab specimens for diagnostic testing.

Mail Handler

US Postal Service
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Atlanta, GA
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December 2003 to July 2007

• Serviced postal vehicle with fuel. 
• Used two way radio or mobile phone to communicate while on route. 
• Distributed correspondence or mail. 
• Inserted mail in slots of mail rack. 
• Monitored operation of mail preparation or handling machines. 
• Operated alpha and numeric mail sorting systems. 
• Operated scanner. 
• Used computers to enter, access, or retrieve data. 
• Inspected outgoing mail for conformance to standards or accuracy.

Senior Customer Service Rep

Georgia Student Finance Commission
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Tucker, GA
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January 2001 to May 2003

• Detected discrepancies on records or reports. 
• Maintained records, reports, or files. 
• Obtained information from individuals. 
• Used computers to enter, access, or retrieve data. 
• Used knowledge of investigation techniques. 
• Examined financial documents to verify issue. 
• Communicated with customers or employees to disseminate information. 
• Collected payments.

Senior Customer Service Rep

FedEx Corporation
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Atlanta, GA
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November 1996 to January 2001

• Used computers to enter, access or retrieve data. 
• Used telephone communication techniques for a call center environment. 
• Operated business machines. 
• Explained rules, policies, or regulations. 
• Communicated with customers or employees to disseminate information.

Education

DeVry University

July 1990 to April 1991

Clayton College & University

May 1984 to March 1985

Skills

Advanced Computer Proficiency, Customer Service, Data Entry