Cherry Hill, NJ
SR. DIRECTOR OF TECHNICAL SERVICES AND QUALITY
2014 to Present
Responsible for establishing and executing the overall technical strategy for North America in support of ACV International Group’s business plan. Lead, plan, organize and direct new product introduction and certification activities, as well as Tech Support, R&D and Engineering, Quality, Documentation, and Warranty Management in support of manufacturing and distribution of European company’s residential and commercial products. Responsible for managing, supporting, and providing direction and leadership to project teams and functional leaders as well as taking a hands-on approach in the execution of all Technical Services duties. Established and maintained positive and productive relationships with domestic and international technical and commercial partners, as well as ensured that technical capabilities and performance, product documentation and certifications meet or exceed all customer and industry requirements for quality, performance, compliance, and cost. Responsibilities include:
•Oversight for all technical services in US and Canada for residential and commercial high efficiency boilers and water heating products; established and implemented best practices within the function; realized over $1.5M/ year in savings
•Support to European corporate R&D and Operations for the advancement of products and services and product launches in the NA market; introduced 2 new product lines and a line extension increasing sales revenue by 17%
•Develop technical specifications for the NA market and interface with R&D and operations in Europe for quality assurance, performance improvements, and regulatory certification of all products; troubleshoot and improve product design and functionality for quality, cost, and compliance;
•Provide management and oversight for customer and technical sales management for the advancement of products and services; provide oversight and management of the technical marketing and written documentation for the NA market; manage warranties in North America
•Conduct quality audits, resolve discrepancies and problems, and verify corrective action relating to product quality and conformance issues; report trends and concerns to European corporate Quality
•Ensure the achievement of annual objectives including project timelines, financial performance, and product performance
DIRECTOR OF ENGINEERING AND QUALITY
2012 to 2013
Manage several functional areas within $85 million operating division that includes leadership of 11 direct and 24 indirect reports within R&D and New Product/Process Development, Sustaining Engineering, Product Support, Manufacturing Engineering, Cost Estimating, Tooling Design, Quality Assurance, and Process Excellence. Manage products and processes “cradle to grave”, control capital equipment budgets.
•Lead strategic engineering planning for the development of new production lines and transfer of multiple product lines following divisional consolidation
•Developed Operational Metrics emphasizing Key Performance Indicators and Voice of the Customer
•Conduct periodic Kaizen events driving process quality and cycle time improvements
•Establish Lean Program for Operational Excellence focusing on continuous process improvement and reduction of waste
•Initiate concepts of Practical Process Improvement utilizing Lean & Six Sigma methodologies and tools
•Direct project programs, providing direction and leadership for process improvement and capital improvement projects of significant scope and complexity
•Manage and develop Quality Management System with Quality Manuals and Operating procedures / policies / instructions/template/training/practices/tools/checklists for Technical Products Division
•Established Lean Manufacturing practices utilizing cell manufacturing (Kan Ban) and point-of-use inventories resulting in significant inventory reduction and increase in on-time delivery performance
•Established a process to systematically utilize root cause analysis to develop preventive counter measures
•Developed and leveraged best practices across the Technical Products Division and rest of Wastequip, LLC.
•Manage multiple projects simultaneously, develop strong working relationships across functional groups, and implement technical training and support programs
2007 to 2011
Responsible for management of the Engineering group in support of all manufacturing operations and Corporate product development activities. Manage activities of planning and development of strategic projects and initiatives aimed at current and future developments in manufacturing, processes, and new product introduction. Manage group of Engineers to assess feasibility of and develop new manufacturing processes for new and existing products, lead development, review, and implementation of new manufacturing processes and equipment for new and existing products, lead and coordinate development of specifications for new manufacturing and testing equipment, coordinate verification and validation of new and existing equipment and processes. Manage activities of planning and development for equipment and processes to meet the demands of manufacturing operations and new product research and development.
•Participate actively with Plant Management in planning and implementing long and short term strategic plans for the manufacturing facility. Responsible for implementation of plans, strategies, and tactical activities in the Engineering department
•Focus efforts on productivity increases, cost reduction, scrap reduction and elimination, implementation of Lean Manufacturing techniques and Six Sigma quality processes. Manage continuous improvement efforts in manufacturing and engineering operations, implementation of SPC control system with Manufacturing and Quality Control.
•Plan and administer efficient resource utilization (material and personnel) to achieve department, plant, and corporate goals Responsible for process engineering and project management to support current manufacturing operations, new product introductions, and to improve manufacturing operations and equipment, increase productivity, cut costs, and reduce scrap rates.
•Perform work breakdown, resource deployment, management, and control. Track and control programs, relating the different tracks of programs to one another. Manage the scope and customer expectations effectively to get expected financial results with solid quality deliverables and end results.
•Effectively manage project milestones and deliverables, performance appraisals of subordinates. Participate in key steering committees and other strategy meetings to help stakeholders proactively manage program risks and maintain a high level of predictability with results
•Coordinate specific efforts of project teams, including the core team members (Manufacturing, Plant QA/QC/RA, Facilities, Materials Management, Engineering) and supporting members (Corporate Regulatory, Finance, etc.). Includes such tasks as development of Manufacturing requirements, accounting documentation, specifications, validations, and Engineering drawings and ECN/ECO documentation.
DIRECTOR OF ENGINEERING
2006 to 2007
Hired to spearhead the mechanical design and development of a new generation of hand-held computers. Provide leadership and management of the Mechanical Engineering Group to achieve:
•Customer satisfaction - Successful execution of mechanical design projects and the delivery of the design data packages and prototype hardware projects that meet or exceed customer expectations
•Business goals - by executing electro-mechanical design projects within budget, schedule, and meeting technical requirements; Developing potential clients
•Leverage the design effort into production contracts, and improve Manufacturing profit margin
•Supervising a team of engineers and designers
2002 to 2006
Top level executive with overall responsibility for the coordination of all manufacturing division's departments, including the quality system, production, new product design and development, sales, and administration. Member of corporate Executive Committee and major contributor in capitalizing market opportunities, mergers and acquisitions, new product lines implementation into manufacturing. Provide leadership to guide company through the strategic planning and practical implementation of initiatives aimed at increasing manufacturing efficiency, improving process transfer practices, creating a lean and flexible customer-focused manufacturing organization, improving product quality and reliability, reducing time to market, eliminating redundancy and enhancing vendor management practices. Develop long term manufacturing strategies, provide tactical leadership to meet contract (private label) manufacturing commitments, manage cost reduction programs, develop and administer capital and expense budgets. Liaise with all appropriate corporate groups to ensure success of corporate goals. Direct all manufacturing activities to ensure a compliant, safe, efficient, high quality operation. Lead process re-engineering to enhance productivity and increase efficiencies. Provide technical expertise and managerial guidance in the areas of technology transfer, project management, quality assurance, process development and scale-up, validation, manufacturing management, equipment engineering, facilities design, supplier development, contract management, and medical device design and development. Interface with federal and local governmental agencies for medical device and environmental safety compliance monitoring.
•Increased overall sales by 24% by diversifying product offering and process capabilities, addition of new product lines, while reducing costs by 12 percentage points through automation and robotics, changing supply methodologies, competitive bidding, revising product specifications, and securing alternative vendors
•Grew contract manufacturing (private label) sales by 45% within a two year period and maintained increased level by effective customer management and consistent good quality and on-time delivery
•Developed and implemented strategies for the technical transfer of four acquired companies with complimenting products, three of which are medical device manufacturers. Coordinated equipment, process, and product validation, verification, and transfer, including equipment for sterile packaged products
•Identified, hired, motivated, and coached multi-national management team to develop and grow the engineering and purchasing departments, inventory management, and customer service
•Orchestrated quarterly sales and marketing events, successfully inspiring sales group to secure consistent placements and reorders on all current and new product lines to existing customers as well as growing account base with placements to new customers
•Established standards and structure for new product development efforts. Implemented cross-functional teams that evaluated/conducted business risk analysis, proposal development, and manufacturability. Reduced product development cycle on new products from 10 to 6 months
•Forged strategic alliances with overseas suppliers of tooling and components, significantly reducing manufacturing costs
•Successfully introduced tens of innovative, patented products, sustaining market share dominance in several segments
VICE PRESIDENT ENGINEERING
1999 to 2001
Operating Executive with full responsibility for planning, development, engineering management and turnaround of this 30+ employees manufacturing division of $40M company. Deeply involved with long range planning with senior management. Established the overall objectives and initiatives of the engineering department. Proactively managed the daily design, development, and testing of all aspects of mechanical and electrical components, equipment, and machinery developed. Spearheaded complete manufacturing automation. Managed staff and had full responsibility for project engineering, manufacturing engineering, new product development, testing and validation. Worked closely with Sales and Marketing and developed key programs and customers.
•Developed strategy with Marketing and captured 13.3% of the market for vacuum forming machines for the dental industry with the design, development, and launch of patented new machine
•Created a strategic team alliance with a complementary corporation, resulting in the award of $1.2M in total orders of fluoride treatment trays
•Implemented strategic business alliance with a synergistic foreign company, leading to the development of several electronic equipment products generating $120K the first year
•Customized and integrated automated machinery for disposable product packaging that increased productivity threefold and paid for itself within the first year
•Directed R&D plans; revived product line through performance enhancements, resulting in doubling sales from $150K to $300K in 2000
•Integrated manufacture and design engineering departments, creating a system designed for concurrent engineering. Implemented SolidWorks software as part of the system and significantly impacted design and manufacturing accuracy
•Restructured and streamlined department procedures to meet ISO 9000 certification
•Credited with guiding successful turnaround of faltering division resulting in a continuous improvement environment, increased quality, efficient delivery system, restored customer confidence and strong positioning for long term growth
1995 to 1999
Promoted from project engineer to manage engineering efforts of $25M company; oversee Engineering and R&D budget of $2M annually.
•Efficiently and effectively developed and managed all resources and personnel assigned to the engineering department; developed job descriptions and monthly objectives for all personnel; developed complete departmental budget analysis
•Developed project descriptions and completion schedules for all projects assigned to the department; developed and designed quality assurance testing models for analysis of raw materials, materials in process, and finished products
•Established close collaboration with Sales and Marketing to determine market requirements on new product features and performance, and with Production for successful prototyping, testing and manufacturing of new products; Presented corporate management with project proposals, budgets, detailed work progress reports, and new product introduction results
•Performed Applications Engineering: stress calculations and analysis, flow calculations, product recommendation for different conditions of media and pressure-temperature, actuation; Troubleshooted field problems and supported customers, Sales representatives and Distributors
•Managed and coordinated creation of Bills of Materials and production routings in ERP system
•Chaired the ISO 9000 Internal Audit Committee
1991 to 1995
M.B.A. in International Business
M.S.M.E. in Boilers and Pressure Vessels
Lean Six Sigma Black Belt
Certified Project Management Professional PMP
Certified Quality Manager CQM