Post a Job Sign in

Faith Ampley

Ready to learn and advance in computer and Adminstrative skills

Elm City, NC

-

To obtain employment with a company to advance in computers and administrative skills.

Authorized to work in the US for any employer

Work Experience

Employee Relations Associate

Alorica
-
Rocky Mount, NC
-

May 2015 to Present

Responsibilities 
Screen, direct and answer incoming calls for the department in a professional and courteous manner 
Greet visitors/applicants to the department and provide information to general inquires while directing them to the application area 
Schedule candidates for interviews with employment staff which may include coordinating travel arrangements 
As required, coordinate with employment and communications staff on the posting of positions in a timely and accurate manner 
Request and prepare internal paperwork (e.g., Internal Hire Requests, Internal Hire Worksheet, etc.) for internal and rehire candidates, 
Conduct new hire orientation sessions while creating a professional atmosphere as necessary 
Review and process new hire paperwork for accuracy and completeness while ensuring we are compliant with our I-9 and W-4 requirements and do E-verify for clients. 
 
Accomplishments 
present 
 
Skills Used 
Customer Service Skills, Communication Skills, Computer Skills, Multitasking Skills, Orangizational Skills.

Customer Care Associate

West Corporation
-
Rocky Mount, NC
-

October 2014 to May 2015

Receive and process incoming phone calls for dedicated clients, which includes obtaining, entering, and 
verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, 
resolving issues, adhering to scripts, and attempting to sell products or make upsells as necessary 
Strive to enhance the department's relationship with customers, ensuring the highest quality, responsive service 
possible is provided, may make return phone calls to customers if technical problems were incurred during the 
customers initial incoming phone call, ensure that calls are processed in strict adherence to established policies, 
procedures, and quality standards, as well as any federal laws and regulations. Successfully complete initial 
classroom and on-the-job training, as well as any new product or on-going training.

Human Resources Assistant - Temp

West Corp
-
Rocky Mount, NC
-

April 2014 to October 2014

Responsibilities 
Responsibilities 
Screen, direct and answer incoming calls for the department in a professional and courteous manner 
Greet visitors/applicants to the department and provide information to general inquires while directing them to the application area 
Schedule candidates for interviews with employment staff which may include coordinating travel arrangements 
As required, coordinate with employment and communications staff on the posting of positions in a timely and accurate manner 
Request and prepare internal paperwork (e.g., Internal Hire Requests, Internal Hire Worksheet, etc.) for internal and rehire candidates, 
Conduct new hire orientation sessions while creating a professional atmosphere as necessary 
Review and process new hire paperwork for accuracy and completeness while ensuring we are compliant with our I-9 and W-4 requirements and do E-verify for clients. 
 
Skills Used 
Customer Service Skills, Communication Skills, Computer Skills, Multitasking Skills, Orangizational Skills.  
 
Accomplishments 
To provide Outstanding cutomer Service. 
 
Skills Used 
Customer Service Skills, Communication Skills, Computer Skills, Multitasking Skills, Orangizational Skills.

Volunteer

Glad Tiding Gospel Hall Inc
-
Wilson, NC
-

September 2013 to April 2014

Responsibilities 
Packing and distributing food to the needy and homeless.

Customer Service REP

Department of Social Services
-

November 2011 to September 2013

Providing customer and support services to SIU team, keying data in state and county systems, processing food stamp agency errors, accepting referrals from internal and external customers, keying all cash payments in state and current billing system, assisting 24 hour hotline, reviewing, and monitors SIU reports and payments, taking payments from customers and giving receipts typing and mailing various correspondences and forms, making contact with Clerk of Court verifying payments and process them., distributing mail on via mail and mail boxes in house.

Customer Service Rep

Department of Social Services/Career Plus
-

October 2010 to November 2011

Greeting customers, answering phones, scanning documents on dell server, updating and scanning Career Plus manuals, VITA: making appointment and reminder calls, parenting: printing and copying manuals for parenting program, Job Boost, making applications and helping clients with any questions, helping find work for clients, creating and organizing file cabinets and folders, Faith Connection: doing special projects, making calls, taking donations, Child prevention: doing special projects and sending letters and information, Job Fair: making calls, making sign, processing payments, setting up, compiling information from forms and making charts and graphs.

Administrative Assistant/Processor

Branch Banking and Trust Co
-

November 2005 to November 2008

Mortgage Department: 
Supervised and trained class how to review and approved FHA and VA loans, also how to obtain required credit and compliance documentation for assigned applications, assemble and submit mortgage loans ensuring BB&T mortgage and investor policies and procedures are met, analysis and compare data from mortgage loans sent in by mail to be keyed in BB&T Loan system. 
Bankcard and Merchant Services: 
Data entry, verify work through TSYS system, login changes, process image items, distributing faxes and mail, merchant connections and running reports and applying ACH payments in system. 
Trust Department: 
Filed trade confirmations and statements, opening mail, receiving trade and broker conformations through mail and balancing them with original statement, updated labels, pulled closed accounts, and file all information. 
Bankcard Applicator Processor: 
Ran reports for Visa Extra project daily and gather information from report and update spreadsheet for the next month. 
Marketing Department: 
Answering multiple phone lines, taking messages for team member, making reservations, setting up conference calls, ordering supplies, copier, fax, revising Branch Banking and Trust Co manuals 
 
Customer Service Rep 
Bits, Bytes, and Pieces 
April, 2004-November, 2005 
 
Answering multiple phone lines, greeting customers, filing, copier, meter machine, entry data in database, tagging inventory, receipts, deposit slips, balancing cash drawer at closing, taking credit card payments of the phone and applying them to the system, making, making folders for closed and new accounts, answering questions concerning internet and billing, turn in daily operations with balance.

Customer Service Representative

H and R Block
-

December 2002 to March 2003

Was trained to greet customers and roll call, also verifying information for clients to receive check and tax refunds. Receive payments.

Computer Specialist

Wilson OIC
-

June 1995 to August 1995

Youth Enrichment Program- became familiar with computers and its software during the summer.

Education

High School Diploma

Bedding Field High School

2000 to 2003

Additional Information

Skills 
• Customer Service Skills 
• Organization Skills 
• PeopleSoft 
• Power point/Publisher 
• Microsoft Word/ Excel 
• Internet Explorer