To gain the opportunity of changing lives through educating, informing, and working with uniquely challenged individuals who may need support.
November 2008 to Present
Responsible for mentoring and offering positive alternatives to uniquely challenged youth and building vital life skills through therapeutic interventions. Also responsible for documenting and charting on clients behavior, administering medication, supervising and promoting structure, teaching proper etiquette, and ensuring the safety of clients. Performing non violent physical interventions (CPI) to clients endangering to self or others required. CPR certified. Supervision of children who experience behavioral problems, children who have been in abusive homes and children who have been involved in prostitution. Responsible for teaching children how to control and identify their feelings, Responsible for attending therapeutic activities, indoor and youth's performances to ensure a clear understanding of their progress for parents and therapists.
Customer Service Representative
April 2008 to November 2008
Responsible for communicating and satisfying customer needs, processing financial transactions, recording and retrieving customer data for processing credit applications, as well as refunding the cost of damaged or returned goods.
April 1995 to July 2006
Providing Prompt and Courteous Member Service by greeting members, answering members questions,
Relaying information on permanent/special promotions and thanking members. Operating a register, using a hand-held scanning gun and use of the10-key pad. Promote accurate merchandise inventory.
Approves and verifies all high ticket BOB, or non transfer items. Responsible for handing out change, cash increase/loans when needed to cashiers. Make Drops /deposits of excess funds to vault. Orders cash increases. Makes change, process checks, credit and debit Charges according to proper department procedures for paper work. Follow proper Front-End Productivity guidelines and safety procedures.
Delegates breaks/lunch for front-end cashiers/assistance.
March 2002 to February 2004
-Responsible for planning assisting and implementing recreational yet therapeutic activities for troubled youth Also responsible for monitoring and securing the premises to ensure safety of patient.
September 1991 to June 1994