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Felicia Reynolds

Customer Service/ Call Centers

Akron, OH

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I am interested in outbound/inbound call center or customer service work.

Work Experience

TSR

EBSCO Teleservice
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Akron, OH
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October 2010 to Present

Make outbound calls to customers that receive current publication. Verify and update information that is on file with the company. Handle customer complaints and forward to supervisor if needed.

Batcher, Reports Specialist

IDMI
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Akron, OH
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October 2006 to October 2008

Batch work that need to be keyed by data entry department. Once keyed run reports for different clients and make sure that everything balances. If not balance find and fix the problem. File reports to be audited by auditors.

Education

Brown Mackie College -
Akron, OH

2006 to 2006