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Gail Orton

Key team member

Summerfield, FL

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A Project and customer service professional, experienced in the telecommunications and consulting industry with 24 years experience in the customer service environment. Experienced with many aspects in administration, support system administration, human resource administration, and project management. A creative and innovative problem solver with expertise in the following: 
 
* Project Management 
* System Management 
* HR Administration 
* Marketing and Sales Support 
* Team Leadership 
* Operations Management 
* Office Management 
 
Technology 
* Excel 
* Outlook 
* Project 
* Access 
* Word 
* PowerPoint 
* Adobe acrobat 
* Lotus Notes 
* Visio

Work Experience

Administrative Assistant / Account Receivable (quickbooks experience)

Express Professionals/Hiers-Baxley Funeral Service
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Ocala, FL
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August 2012 to Present

Accounts Receivable 
Administrative Assistant Duties

Administrative Assistant

Express Professionals/Big D Roofing, Inc
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Ocala, FL
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August 2012 to Present

Account Receivables, general office duties, pull permits with agencies for projects, pull plans/blueprints off websites for projects/bids, input customers into accounting database,

Cemetery Administrator

Heirs-Baxley Funeral Services
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Ocala, FL
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August 2011 to August 2012

• Work independently to process and implement all Funeral Services at Cemetery. 
• Input Sales contracts and help sales personnel achieve company goals Run reports. Maintain records for audits 
• Cemetery Sextant - Maintain Cemetery Maps and records. Assist anyone looking for burial information. 
• Coordinate ordering and installation of all memorials (grave markers). 
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Sales/Service Representative

AFNI / CenturyLink
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Leesburg, FL
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August 2010 to August 2011

Inbound Call Center/ Sales & Customer Service

Service Representative

Time Customer Service
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Ocala, FL
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October 2007 to August 2010

Inbound Call Center - Service Representative

Contract Coordinator/Customer Liaison

GRAYHAWK DEVELOPMENT
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Gainesville, FL
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2005 to 2006

Provided customer service for clients. Coordinated, maintained, interpreted all contracts with vendors. Office manager responsibilities. 
* Significantly improved repair and maintenance efficiencies through good leadership and coaching, achieving an approximately 50% increase in overall metrics. 
* Created report to improve efficiency of sales group.

Office Manager

WAL-STAF TEMP AGENCY
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Gainesville, FL
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2005 to 2005

Customer service consulting to build long term relationships with new and existing clients. Managed day to day operations of offices 
* Key team member on tea m focused on improving office efficiencies.

Project Manager II

AT&T
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Gainesville, FL
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1979 to 2004

Supervised a team of 5 project managers and secretarial staff. Program and project managed large implementation projects. Managed and resolved escalated issues 
* Received Florida's Best Award 2000 for Project Implementation 
* Led initiative to change sales proposal system to include taxes to give accurate proposals to customers. 
 
Service Consultant, Gainesville, FL 
Project managed large implementation projects. Customer service consulting to building long term relationships with new and existing clients. Problem solve and escalate repair and all service issues for clients. 
* Developed implementation methods and procedures for new services company wide 
* Coordinated successful implentation of data networks for all school systems in north central Florida 
 
Sales Clerk, Gainesville, FL 
Office Manager responsibilities and executive assistance duties. 
* Coordinated the completion and delivery of responses to RFP's, RFI's, and RFQ's. Created Power Point presentations and Word documents.

Education

certificate in human resources

university of north florida -
Jacksonville, FL

January 2004 to January 2004

Masters in Telecommunications/Data

AT&T / BellSouth -
Gainesville, FL

January 1979 to January 2004

diploma in business

stranahan high school -
Fort Lauderdale, FL

January 1972 to January 1976

Skills

project management, office management, human resources, accounts receivable, administration, supervisor, MS Office, Access, Quickbooks, Visio, MS Project, Type 60 CWPM,