San Francisco, CA
StreetView Operations Lead
May 2010 to Present
StreetView Operations Lead
Directly managing small teams of drivers in multiple regions across the country (midwest, east
Monitoring daily production and quality, collecting and analyzing data in order to recognize trends
and potential problem areas.
Troubleshooting operational and vehicle issues, escalating system wide issues when necessary.
Interfacing with engineering teams to continually improve overall operation processes.
Creating, driving and executing side projects to enhance the data collection efforts.
Planning and executing driver training and operational launches (Canada and US).
Business Development Lead
Developed team strategies and objectives towards meeting quarterly goals.
Managed training regimen by engaging new-hires with ethical and policy driven data practices for day to day software implementation.
Contributed to the development and refinement of partner relationships by providing relevant resources of product enhancements.
Mentored projects on the implementation of the team’s strategic and operational plans.
Pioneered a Google research project (Google Indoor Maps) towards successful launch.
Successfully mapped over 10,000 indoor locations globally.
Implemented user-interface quality assurance techniques, pre and post launch, resulting in vast
improvements in the optimization of Google products.
Helped create a business development team increasing product partnerships by 3%
Project Operations Lead
Participated in project development, cost analysis and process testing in conducting confidential Google Maps experiments.
Defined and initiated team projects for implementing and testing of products.
Coordinated in the implementation of Google Indoor Maps to local and international markets, completed extensive work in Europe and Asia.
Directly supported the Program Manager with market analysis to make decisions affecting strategic partnerships and alliances.
Successfully trained over 100 field operations contractors for gathering time sensitive data collection.
Scheduled photo shoots for Google maps while maintaining compliance and legal requirements.
Streamlined the efficiency for photographer outreach in assigned city.
Accurately updated database and Business Listings on Google maps, while maintaining data integrity.
Improved photo shoot completion rate to over 80% by efficiently routing the photographers,
cutting costs per photo shoot by half.
October 2009 to January 2010
Acted as a liaison to non-profits to ensure due diligence requirements were met.
Verified information in donor files was accurate and up to date in the grants' database.
Researched and reassigned grants in database using organizations' tax exempt status.
Tracked ongoing grants, and regularly provided status reports on pending grants until completion.
Program Specialist/Quality Assurance Assistant
December 2008 to August 2009
Supported operations reimbursement and patient assistance programs and insurance benefit research
Used resources to obtain insurance coverage information and input into Siebel Software
Verified patient eligibility, coordinated medical benefits and determined coverage
Recorded and cleansed calls for scoring and agent feedback
Bachelor of Business Administration in Management