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Client Executive

Client Executive - Anthelio Healthcare at McLaren Heath Care

Lapeer, MI


Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Client Executive

ATOS/Anthelio Healthcare at McLaren Heath Care
Flint, MI

July 2013 to January 2017

Flint, MI 
July 2013 to Present 
McLaren Health Care 
McLaren Health Care Corporation, headquartered in Flint, MI, is a fully integrated health network, committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals, ambulatory surgery centers, imaging centers, the state's only proton therapy center, an employed primary care physician network, commercial and Medicaid HMOs covering over 250,000 lives, home health care and hospice, durable medical equipment, retail pharmacy services, and a wholly-owned medical malpractice insurance company. McLaren operates the state's largest network of cancer centers and providers anchored by Karmanos Cancer Institute - one of only two NCI-designated cancer centers in the state. McLaren has 19,500 employees and more than 20,000 network physicians. The operations and services of MHC are housed in over 300 facilities serving a 53-county market with a population in excess of 6.5 million lives. 
Client Executive 
Responsible for relationship with McLaren (MHC) for Anthelio, working closely with McLaren Corporate Executives, and in partnership with the Corporate CIO. I have overall operations responsibility for all Information Services Operations for MHC as well as overall relationship responsibility for Health Information Managements services delivered to MHC. McLaren is Anthelio's largest customer with revenues of over 100 million annually. Anthelio provides these services to the customers at all Subsidiaries of McLaren Health Care and the McLaren Health Plan with a combined staff of approximately 335 FTEs IT and 200 HIM professionals, with an annual revenues in excess of 110 million, and MHC FY14 Capital IT Projects of approximately 29 million. 
➢ Served as a member of the client's executive team for a remote hosting, IT support and product provider; led strategic/operational planning, budgeting, customer service, team development, and relationship management. 
➢ As customer executive, ensured corporate services were delivered in compliance to client requirements/needs. 
➢ Led company through strategy development, systems reorganization, and compliance efforts while managing the outsourced contract for the client's IT operation, merging local and remote resources into one virtual team. 
➢ Built solid relationships with the physicians, Corporate and Hospital Executive Teams and created strong partnerships between Anthelio and McLaren in order to foster long-term strategic success. 
➢ Implemented All scripts Ambulatory EMR, and Paragon/Cerner CPOE for Hospitals meeting all Phase 1 Meaningful Use Criteria 
➢ Completed Planning and Contract Pricing with Cerner for integration of KCI into McLaren Northern Michigan 
➢ Improved implementation of our internal process and the Enterprise PMO activities

Chief Information Officer

Olathe Health System
Olathe, KS

December 2011 to 2013

Olathe, KS 
December 2011 to 2013 
Olathe Health System is a multi-hospital system serving Johnson County, KS and surrounding Counties, outside the Kansas City Metro area. This indigenous healthcare startup thrived in native soil, growing from a modest 30-bed hospital in 1953 to a vital regional health network today that serves five counties through Olathe Medical Center, Miami County Medical Center, the 34 family care and specialty clinics of Olathe Medical Services, and a roster of more than 300 physicians and 2,600 employees The Olathe Medical Center campus includes partnerships with the Good Samaritan Society operating Cedar Lake Village, a CCRC, and Hoeger House, a unique short-term rehabilitation facility offering intensive therapy to aid recovery from strokes, surgery, or illnesses. 
Chief Information Officer 
Reporting to SVP, Finance, and a member of the Leadership team with responsibilities for Information Technology, including Information Systems, Telecommunications, and Clinical Engineering. Information Technology delivers services to the customers at Olathe Health System, with a combined staff of approximately 70 professionals, and an annual operating expense budget of 11 million, and FY11 Capital Projects of approximately 8 million. 
➢ Implemented Cerner Ambulatory EMR, and CPOE for Hospitals meeting all Phase 1 Meaningful Use Criteria, including Medical Device Integration with I-Bus and Care Aware / Vital Link 
➢ Completed Planning and Contract Pricing for Cerner EMPI, Enterprise Registration and Scheduling 
➢ Completed Planning and Contract Pricing for Cerner Ambulatory Revenue Cycle 
➢ Planning and analysis, including contracting for HIE Implementation 
➢ Planning and Project Management for Phase 3 Clinical projects for Surgery Intra-OP, Anesthesia, Care Plans 
➢ Completed New Information Technology Strategic Planning for 2012-2017 including quarterly Board Updates 
➢ Reorganized the IT staffing and Service Delivery Model to Improve Customer Satisfaction. 
➢ Implemented new Budget process and 5yr costs Performa structure for IT projects for FY12/FY13 budget

Vice President/Chief Information Officer

Cape Fear Valley Health System
Fayetteville, NC

November 2010 to June 2011

Fayetteville, NC 
November 2010 to June 2011 
The 9th largest health system in the state, with more than 935,000 patient visits annually, Cape Fear Valley Health System is Cumberland County's largest non-government employer. Since 1956, it has grown from a 200-bed, one-building hospital into a regional health system with 765 beds, five hospitals, and primary care physician offices throughout Cumberland County and surrounding areas, including one of the largest Emergency Rooms in the state, with over 130,000 visits annually. Planned growth includes a new Health Campus in Hoke county, with a Health Pavilion and full service 43 bed hospital, and a CON application for 65 bed hospital on the Health Pavilion North campus. 
Vice President/Chief Information Officer 
Reporting to CEO, and a member of the senior executive team with responsibilities for Information Technology, including Information Systems, Telecommunications, and CMIO leadership. Information Technology delivers services to the customers at both Cape Fear Valley Medical Center, and also a range of technology services to several owned and managed hospitals in Eastern North Carolina with a combined staff of approximately 80 professionals, and an annual operating expense budget of 28 million, and FY11 Capital Projects of approximately 11 million. 
➢ Implementing Cerner Millennium upgrades from Classic Pathnet conversion with savings of 1 million annually. 
➢ Achieved significant discounts resulting in approximately 2-3 million savings from negotiations with Cerner 
➢ Completed 7 year Remote Hosting Agreement resulting in initial savings and sliding per user discounts 
➢ Developed timeline with aggressive implementation deliverables to achieve milestones by year end 
➢ Achieved significant leverage and additional contract terms with Siemens thru a Secondary Vendor Strategy 
➢ Completed initial step toward Meaningful Use Project with Encore Consulting to analyze the data mapping 
➢ Arranged second Encore engagement to review both Siemens and Cerner alternatives for CPOE and ARRA 
➢ Implemented tiered IT Governance structure for both Financial and Clinical Systems leadership 
➢ Organized evaluations of Acute Revenue Cycle systems review between Soarian and Cerner systems 
➢ Implemented new Budget process and 5yr costs Performa structure for IT projects for FY12 budget process 
➢ Started implementation of detailed PMO structure with new Project Managers positions 
➢ Health Information Exchange planning in Fayetteville working with local VA hospital and Womack Hospital

Vice President/Chief Information Officer, Borgess Health

Ascension Health Information Systems/Borgess Health
Kalamazoo, MI

August 2007 to November 2010

Kalamazoo, MI 
August, 2007 to November 2010 
Ascension Health Information Services (AHIS) is a subsidiary organization of Ascension Health. With more than 1,100 associates, AHIS is one of the largest healthcare IT services companies in North America. Ascension Health created AHIS to make better use of System wide IT resources and to support achievement of the organization's Strategic Direction. Borgess Health includes more than 120 sites of care in 15 southern Michigan cities, as well as eight owned or affiliated hospitals, a nursing home, ambulatory care facilities, home health care, physician practices, managed care services, a cancer center and an air ambulance service. These Borgess Health members form a health care network that offers a complete continuum of services to the 1.1 million people living in 11 counties in southwest and south central Michigan. 
Vice President/Chief Information Officer, Borgess Health 
Dual Reporting to Borgess EVP and AHIS Regional CIO, Michigan. Member of the Borgess Executive Leadership Team and AHIS Senior Leadership Team for Michigan, with responsibilities for Information Technology, including Information Systems, Telecommunications, Tele-Health, and the CMIO. Information Technology delivers services to our customers at both Borgess Health and also a range of technology services to several affiliated hospitals in Western Michigan with a combined staff of approximately 125 professionals, including 45 technology associates outsourced thru CSC and an annual operating expense budget of 34 million. Borgess has historically been a best of breed environment, but in recent years implemented an Integrated Clinical Information Strategy centered on the Cerner Millennium solutions 
➢ Implemented shared governance structure with sister facility, Our Lady of Lourdes, New York for Cerner domain 
➢ Implemented Clinician Transformation with detailed clinical design and work flow with 160+ Clinicians 
➢ Completed replacement of legacy systems with Cerner Clinical Systems on time and budget 
➢ Implemented Inter-disciplinary Plans of Care and began replacement of both legacy Laboratory and OB systems 
➢ Implemented pilot of limited CPOE in the ER for Lab and Radiology achieving State Hospital System Award 
➢ Design work with Clinicians, working toward full CPOE using Zynx content and full order sets. 
➢ Implemented Ambulatory Office Pilots with Personal Health Records with IQ Health, and Diabetes 
➢ Competed upgrade to Cerner MDBUS for clinical device connectivity with Phillips, Anesthesia and Vents 
➢ Initiated the implementation of HIE connectivity utilizing Medicity Solutions with Michigan Health Connect Sub-state HIE.


Erlanger, KY

July 2001 to September 2007

Erlanger, KY 
July, 2001 to September 2007 
Catholic Health Initiatives, a $6.8 Billion, national not-for-profit health care organization comprised of 68 hospitals, 44 long-term care, assisted and independent living and residential facilities, located in 19 states, serving 68 rural and urban communities, making it one of the largest health care systems in the United States 
Dual Reporting to System SVP/CIO and System SVP, Operations Erlanger Group. Member of the National IT Leadership Team, assigned to Northern KY Operations team, supporting 16 Acute Care Hospitals across five states with Net Patient Services Revenue $2.5 Billion, including 3 Joint Operating Agreements. 
➢ Collaborated with these facilities to define, develop and implement information technology solutions 
➢ Facilitated the sharing of best practices across the system and participated in the development of standards 
➢ Negotiated National agreements for CHI with Cerner, McKesson, and NDC. 
➢ Participated in National Planning and Selection of Advanced Clinical Information Systems with Cerner.


Hays, KS

December 1995 to July 2001

Hays, Kansas 
December, 1995 to July, 2001 
Hays Medical Center (HMC) in conjunction with Great Plains Health Alliance (GPHA) and 39 rural hospitals in Rural Kansas formed the High Plains Medical Information Network (HPMIN), including over 1200 acute beds. HMC through HPMIN provides Information Technologies to these facilities and Central Plains Lab, with revenues of 1.6 million. 
Member of the Executive Leadership Team, with responsibilities for Information Technology, including Information Systems, Telecommunications, Health Information Management, and Tele-Medicine. 
➢ Developed Implementation Plan to install SMS MS4 Applications for all 39 Network Hospitals in 30-months 
➢ Created Data Administration Committee to facilitate standardizing data structures and tables 
➢ Completed implementation of initial 10 Hospitals, including HMC, within 15 months. 
➢ Increased Revenues by adding 9 new hospitals to HPMIN Network. 
➢ Structured and coordinated Network Advisory Group of Network Hospital CEOs for HPMIN 
➢ Created Information Technology Strategic Plan for HMC and Medical Network. 
➢ Designed and implemented Enterprise Wide-Area Network for 40 sites in Kansas, Nebraska, and Colorado 
➢ Managed Clinical Information System selection process with Regional Selection Committee 
➢ Directed Implementation Project for Cerner Millennium 
➢ Member of Board Executive Committee for Central Plains Laboratories, a Regional Commercial Laboratory 
➢ Managed RFP and Selection process for Tele-medicine project to standardize equipment


Chicago, IL

May 1990 to December 1995

A multi-hospital organization comprised of three acute care facilities with 600 beds, serving 27,000 inpatients, 140,000 outpatients along with a medical network of 9 owned and operated physician practices serving over 77,000 visits 
Reporting to Chief Financial Officer and responsible for combined IS and Tele-communications staff of 50 including annual operating budgets of 4 million. 
➢ Coordinated and ran the Information Systems Steering Committee comprised of executive management. 
➢ Organized and expanded the Information Systems function for better management and accountability structures. 
➢ Developed update to the Five-Year Information Systems Strategic Plan. 
➢ Managed implementation of ADT/AR and financial systems for acquired hospital in an eight-week time frame. 
➢ Designed and implemented Enterprise Wide Area Network, serving 12 remote locations



January 1993 to May 1993

Managed Business Office in addition to Information Services for five months while new director was recruited. 
➢ Implemented Automated Collection and Follow-up Systems and recruited new management team. 
➢ Increased Cash collections by 10 million dollars over the prior year during the Health Charge engagement.



January 1987 to May 1990

Reporting to Director, Information Systems and responsible for Application Programming, Technical Services and Quality Assurance areas. 
➢ Coordinated efforts and managed preparation of a comprehensive RFP for Hospital Information System



May 1984 to January 1987

Responsible for technical and systems administration staff of 15 including Software and Hardware Systems Specialists 
➢ Decentralized data entry to various areas of Financial Operations. 
➢ Developed new automated system for report distribution. 
➢ Coordinated design of data center expansion and installation planning 
Responsible for improvements in CICS functional environment including installation of IRC.



October 1980 to May 1984

Provided technical assistance to applications support groups primarily on a pre-sales basis to insure product compatibility with varied hardware and software environments



University of Colorado at Denver
Denver, CO

July 2000



April 2015 to April 2018