Post a Job Sign in

To help ensure jobseeker privacy, some information has been hidden.

To see full resume details, log in to your Indeed account or create an account for free.

Electronics/Computer Technician

Electronics/Computer Technician - Walgreens Field Services

Pensacola, FL


Experienced IT Field Service professional with excellent customer service seeking employment with secure company that values and rewards hardworking employees.

Work Experience

Electronics/Computer Technician

Walgreens Field Services
Bloomington, IL

February 2005 to Present

Support of all computer and electronic systems in 66 area Walgreens stores 
- Excellent at maintaining great customer support of service locations. 
- Electronic equipment support includes PCs, Printers, Server, Network Routers and Switches, POS system, Phone system, Security Systems, CCTV, Satellites, RX Robot 
- Performed onsite repairs, upgrades and installations of electronic equipment 
- Ordered parts and Repaired broken equipment by replacing bad components 
- Responsible for upkeep of company service vehicle, phone, and laptop

Help Desk Coordinator

Kathryn Beich
Bloomington, IL

June 2003 to February 2005

Sole Helpdesk support for 250 sales reps nationwide & 100 site employees 
- Performed Hardware installations and software upgrades 
- Set company minimum computer policy standards 
- Led training sessions on company software and website navigation

Systems Specialist

Archer Daniels Midland
Decatur, IL

August 2001 to June 2003

3rd Level Systems support of company servers 
- Resolved helpdesk tickets escalated to systems level 
- Managed computer user accounts and e-mail accounts 
- Responsible for directory management and printer management 
- Restored files from tape backup 
- Assisted with intern training and job development 
- Granted Internet access and controlled Firewall access 
- Communicated with Helpdesk effective feedback to help minimize escalated tickets

Helpdesk (Intern) / Computer Room Operator

Tate & Lyle North America
Decatur, IL

February 2001 to August 2001

Received phone calls at company helpdesk to assist computer users 
- Troubleshoot connectivity problems with user access to network 
- Assisted users with computer, software, terminal server, and printer issues 
- Monitored server stability through software applications 
- Assembled computers, configured winframes, installed network printers 
- Performed tape backups and assisted with tape drive maintenance 
- Communicated and escalated serious equipment issues to proper contact 
- Managed computer accounts and e-mail accounts

Office Assistant

Illinois Department of Employment Services
Decatur, IL

August 1999 to February 2001

Consulted with clients to determine their needs and priorities 
- Maintained records of veterans assisted in the employment office 
- Directed and assisted veterans on their job search by helping with skill assessment and resume building 
- Operated IBM computers on office software such as Office 2000 and WordPerfect

Armed Nuclear Security Officer

Burns Security
Clinton, IL

August 1993 to August 1999

Performed vehicle and foot patrols to prevent attack or sabotage 
- Coordinated personnel and vehicle entry into nuclear plant 
- Actively participated in company safety program as crew safety officer 
- Chosen as Employee of Month twice and cited for great attendance 
- Worked as a team in achieving individual and crew goals


Associate in Applied Science in Computer Information Systems

Richland College
Decatur, IL

August 1999 to June 2001


Pierce College
Tacoma, WA

August 1988 to June 1990

Military Service

Service Country: United States

Branch: Army

Rank: SGT

October 1986 to April 1991

Interrogator/Korean Linguist


Good Conduct Medal Army Achievement Medal Overseas Service Ribbon


A +

PC Software and Hardware

Cisco Networking Certificate