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Electronics/Computer Technician

Electronics/Computer Technician - Walgreens Field Services

Pensacola, FL

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Experienced IT Field Service professional with excellent customer service seeking employment with secure company that values and rewards hardworking employees.

Work Experience

Electronics/Computer Technician

Walgreens Field Services
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Bloomington, IL
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February 2005 to Present

Support of all computer and electronic systems in 66 area Walgreens stores 
- Excellent at maintaining great customer support of service locations. 
- Electronic equipment support includes PCs, Printers, Server, Network Routers and Switches, POS system, Phone system, Security Systems, CCTV, Satellites, RX Robot 
- Performed onsite repairs, upgrades and installations of electronic equipment 
- Ordered parts and Repaired broken equipment by replacing bad components 
- Responsible for upkeep of company service vehicle, phone, and laptop

Help Desk Coordinator

Kathryn Beich
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Bloomington, IL
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June 2003 to February 2005

Sole Helpdesk support for 250 sales reps nationwide & 100 site employees 
- Performed Hardware installations and software upgrades 
- Set company minimum computer policy standards 
- Led training sessions on company software and website navigation

Systems Specialist

Archer Daniels Midland
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Decatur, IL
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August 2001 to June 2003

3rd Level Systems support of company servers 
- Resolved helpdesk tickets escalated to systems level 
- Managed computer user accounts and e-mail accounts 
- Responsible for directory management and printer management 
- Restored files from tape backup 
- Assisted with intern training and job development 
- Granted Internet access and controlled Firewall access 
- Communicated with Helpdesk effective feedback to help minimize escalated tickets

Helpdesk (Intern) / Computer Room Operator

Tate & Lyle North America
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Decatur, IL
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February 2001 to August 2001

Received phone calls at company helpdesk to assist computer users 
- Troubleshoot connectivity problems with user access to network 
- Assisted users with computer, software, terminal server, and printer issues 
- Monitored server stability through software applications 
- Assembled computers, configured winframes, installed network printers 
- Performed tape backups and assisted with tape drive maintenance 
- Communicated and escalated serious equipment issues to proper contact 
- Managed computer accounts and e-mail accounts

Office Assistant

Illinois Department of Employment Services
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Decatur, IL
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August 1999 to February 2001

Consulted with clients to determine their needs and priorities 
- Maintained records of veterans assisted in the employment office 
- Directed and assisted veterans on their job search by helping with skill assessment and resume building 
- Operated IBM computers on office software such as Office 2000 and WordPerfect

Armed Nuclear Security Officer

Burns Security
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Clinton, IL
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August 1993 to August 1999

Performed vehicle and foot patrols to prevent attack or sabotage 
- Coordinated personnel and vehicle entry into nuclear plant 
- Actively participated in company safety program as crew safety officer 
- Chosen as Employee of Month twice and cited for great attendance 
- Worked as a team in achieving individual and crew goals

Education

Associate in Applied Science in Computer Information Systems

Richland College
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Decatur, IL

August 1999 to June 2001

Technology-Management

Pierce College
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Tacoma, WA

August 1988 to June 1990

Military Service

Service Country: United States

Branch: Army

Rank: SGT

October 1986 to April 1991

Interrogator/Korean Linguist

Commendations:

Good Conduct Medal Army Achievement Medal Overseas Service Ribbon

Certifications/Licenses

A +

PC Software and Hardware

Cisco Networking Certificate