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Glendalys Cabrera

Business Administrator

Brockton, MA

-

Work Experience

Maintenance Operations Analyst (Contract)

EMC²
-
Franklin, MA
-

2013 to 2014

Provided sales support, contract management, and systems & reporting services in support of the lifecycle 
management of EMC's maintenance business 
• Developed and maintained contracts & quotations for assigned accounts according to established 
procedures 
• Adhered to procedures and guidelines of quote creation and ensured consistency and best practices are 
followed

Customer Service Representative

Mercer
-
Norwood, MA
-

2012 to 2013

Provided customer service and provided accurate answers regarding defined contribution retirement plans 
(401k) 
• Processed financial transactions in a timely and accurate manner

Administrative Coordinator

University of Massachusetts, Center
-
Boston, MA
-

2009 to 2011

for Collaborative Leadership 2009-2011 
 
• Tracked and made deposits for program fees, luncheon payments and table fees 
• Organized and maintained office files including: department files, correspondence files, personnel files, 
office accounts and all other record management 
• Assisted Leadership Professor with MBA and Higher Education classes, organized readings, obtained 
copyright permissions 
• Assisted with planning and coordinating annual luncheon with attendance of over 300

Administrative Assistant

eScription, Inc
-
Needham, MA
-

2008 to 2009

Greeted visitors and answered phones 
• Copied, filed, data entry, processed mail and incoming correspondences 
• Assisted with ordering office supplies

Administrative Assistant

Sales Department
-
Brockton, MA
-

2007 to 2008

Responded to and resolved customer issues, complaints and inquires 
• Imported schedules to individual folders 
• Made Sales confirmation calls and updated in the database

Administrative Assistant

Methods Machine Tools, Inc
-
Sudbury, MA
-

2004 to 2007

Served as the primary point of contact between management, sales teams, personnel and vendors 
• Created and executed numerous projects using Excel and used PowerPoint to plan and develop 
presentations for on and off-site meetings 
• Created and maintained Excel spreadsheets to manage data entry and machine orders

Education

Bachelors of Science in Business Administration

Eastern Nazarene College -
Quincy, MA

January 2014

Associates of Science in Engineering

Massachusetts Bay Community College -
Wellesley, MA

May 2004

Additional Information

Skills 
Bilingual: written and verbal in English and Spanish 
Microsoft Word, Excel, Outlook, PowerPoint, Adobe, FileMaker