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Glendalys Cabrera

Business Administrator

Brockton, MA


Work Experience

Maintenance Operations Analyst (Contract)

Franklin, MA

November 2013 to March 2014

Provided sales support, contract management, and systems & reporting services in support of the lifecycle 
management of EMC's maintenance business 
• Developed and maintained contracts & quotations for assigned accounts according to established 
• Adhered to procedures and guidelines of quote creation and ensured consistency and best practices are 

Customer Service Representative

Norwood, MA

August 2012 to November 2013

Provided customer service and provided accurate answers regarding defined contribution retirement plans 
• Processed financial transactions in a timely and accurate manner

Administrative Coordinator

University of Massachusetts, Center
Boston, MA

January 2009 to November 2011

for Collaborative Leadership 2009-2011 
• Tracked and made deposits for program fees, luncheon payments and table fees 
• Organized and maintained office files including: department files, correspondence files, personnel files, 
office accounts and all other record management 
• Assisted Leadership Professor with MBA and Higher Education classes, organized readings, obtained 
copyright permissions 
• Assisted with planning and coordinating annual luncheon with attendance of over 300

Administrative Assistant

eScription, Inc
Needham, MA

February 2008 to January 2009

Greeted visitors and answered phones 
• Copied, filed, data entry, processed mail and incoming correspondences 
• Assisted with ordering office supplies

Administrative Assistant

Basement Technologies, Inc.
Brockton, MA

June 2007 to February 2008

Responded to and resolved customer issues, complaints and inquires 
• Imported schedules to individual folders 
• Made Sales confirmation calls and updated in the database

Administrative Assistant

Methods Machine Tools, Inc
Sudbury, MA

September 2004 to April 2007

Served as the primary point of contact between management, sales teams, personnel and vendors 
• Created and executed numerous projects using Excel and used PowerPoint to plan and develop 
presentations for on and off-site meetings 
• Created and maintained Excel spreadsheets to manage data entry and machine orders


Bachelors of Science in Business Administration

Eastern Nazarene College -
Quincy, MA

2011 to 2014

Associates of Science in Engineering

Massachusetts Bay Community College -
Wellesley, MA

2001 to 2004

Additional Information

Bilingual: written and verbal in English and Spanish 
Microsoft Word, Excel, Outlook, PowerPoint, Adobe, FileMaker