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Grace Bissonette

Client Services Manager - Bayada Home Health Care

Burlington, VT

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Authorized to work in the US for any employer

Work Experience

Client Services Manager

Bayada Home Health Care
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Essex Junction, VT
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February 2013 to Present

• Director Designee of Home Health Care Office 
• Manage coordination of care for 80 clients 
• HR management of 70 employees 
• Supervise quarterly marketing budget 
• Knowledge of Vermont Medicaid and Medicare Regulations 
• Manage extensive recruiting process 
• Build lasting relationships with clients, referral sources, and community organizations 
• Marketing supervision of Chittenden, Franklin, Washington counties of Vermont

Sales Manager

JoAnn's Uniforms
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Colchester, VT
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September 2010 to Present

• Inventory control and stock management 
• Sales oriented and goal driven 
• Embroidery design and processing

Landscaping / Plant Care Assistant, Seasonal

Claussen's Greenhouse
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Colchester, VT
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2009 to 2014

Senior Customer Service Associate

JoAnn's Uniforms
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Williston, VT
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September 2012 to February 2013

• Upheld exceptional customer service by building productive relationships 
• Assisted in preparation of weekly and monthly inventory, tracking and other operational reports 
• Managed a high-volume workload within a deadline-driven environment 
• Created qualifying referrals by assessing individuals needs

Secretary / Tutor

Florida Southern College
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Lakeland, FL
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September 2008 to September 2012

Telecounseling Supervisor

Florida Southern College
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Lakeland, FL
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September 2008 to 2012

Managed 12 student workers schedules and responsibilities 
• Established specific call projects to increase student enrollment 
• Educated prospective students on the values and mission of Florida Southern

Intern

Florida Southern College
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Madrid, Madrid
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March 2011 to May 2011

Translated emails for clients and prospective clients from Spanish to English 
• Updated website with weekly maintenance

Intern

Florida Southern College
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Lakeland, FL
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September 2009 to November 2009

Assisted potential clients and created financial profiles utilizing company software 
• Participated in board meetings during the merge with Bank of America

Education

Master of Business Administration in Business Administration

Champlain College -
Burlington, VT

June 2016

Bachelor of Arts in International Business and Spanish

Florida Southern College -
Lakeland, FL

April 2012