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Gregory Stefanicki

IT Operations Manager

Cary, NC


Gregory W. Stefanicki 
Mobile: (919) 740-0312 
Results oriented Manager with significant IT Account and Project Management experience in Security Software Development, Service Delivery Management, Outsourcing Management, Government Security, Agile & Waterfall Project Management, Release Management, Infrastructure Management, Operations management, with a high concentration on Customer Interaction. Self-disciplined Leader with highly effective management and customer problem-solving skills. Experienced customer collaborator and proficient communicator with exceptional written, oral and presentational skills. Excellent ability to motivate others through actions, commitment, integrity and loyalty.  
• IPv6 Security  
• Project & Account Management 
• Agile & Waterfall Methodologies 
• DB2/CICS  
• Software Development Management 
• SCRUM Leader 
• Government Security 
• IBM System ‘z’– Comm Server 
• Storage Management 
• Call Center Management • Client facing 
• IBM PM Certified 
• Customer Interlocks/relationships 
• Risk/Change Management 
• IT Service/Services 
• People Management 
• Sales Manager/Account Representative 
• Contract Management 
• Outsourcing Management 
• Resource Management/Budgeting 
• IBM Websphere Commerce B2B/B2C 
• Quality Assurance and Customer Support 
• Project IP Security Manager(IBM) for Department of Defense (DoD) which required network attached products to be certified as Internet Protocol Version 6 (IPv6) capable, to be put on the Approved Products List for use in DoD projects. Created SOW, SLA, and DOU with the IBM attorneys, peer project managers and the. Certification testing was performed by a group named the Joint Interoperability Test Command (JITC) within the Defense Information Systems Agency (DISA). The Impact: All ‘ z’ hardware potentially at risk in DoD ($245M) if IBM did not obtain compliance. Passed the test, received the JITC IPv6 Certification and was added to the DOD Approved Products List. 
• Release Manager for IBM Application Workload Modeler for Linux on zSeries. Provided Network and Application Performance with the ability to model, measure, and analyze the performance of networks and applications in a client/server, multiprotocol, multiplatform environment. Managed and directed a Middleware team of 45 in 13 months before going GA 
• Release Manager for z/OS Communications Server. Delivered (100-150k-loc) per release, providing application programming Interfaces and networking protocol support to enable SNA and TCP/IP applications. Methodologies used were Waterfall and Agile executing the SDLC (DCUT-FVT-SVT-BETA). Managed a team of 115 Software Engineers consisting of Designers, Developers, Test, Service and first line management. Facilitated scrum meetings, sprint planning, sprint reviews, sprint retrospectives, and coordinated across groups to provide on-time, quality deliverables  
• Project manager for the successful migration of MVS, AS/400,DEC, and HP systems from Georgia-Pacific to IBM facilities. My team relocated more than 100 systems, along with their networks with no significant disruption. All of this was accomplished over a 13 week period with completion more than a month ahead of schedule. The flawless and timely move resulted in substantial cost avoidance for Georgia-Pacific and IBM. This enabled a highly successful launching of the strategic partnership between the two companies  
• Account Manager for external IBM accounts; Walmart, Siemens Healthcare, Good-Year Corp, Philadelphia Energy Co, Hertz Corp, and WorldSpan (Airline Industry). Responsible for the planning and controlling of Service Delivery with respect to quality, time and costs. Responsible for the fulfillment of the customer contract with regard to SLAs and internal OLAs from various IBM Service Lines. Responsible for Profit & Loss of delivered services costs and controls service delivery management in the Global Services Tower.  
• IT Outsourcing Manager for National Healthcare Group (NHG) of Singapore. Provided NHG application and infrastructure management services for their financial, material and patient management systems. In addition to the outsourcing contract, we provided NHG with consolidated IT helpdesk services, onsite support, IT asset management and tracking services and server operations, as well as management services. The five-year contract covers 11,000 employees working across four hospitals and three specialty institutes 
• Managed Communications Server Infrastructure for IBM’s internal and external accounts. Determined the hardware and software components needed for a release or external projects. Liaison for IBM & Cisco for ordering the necessary hardware (i.e. Cisco routers & blades, X and P Servers, Workstations, and Switches). Assembled and installed the hardware components and installed and configured the operating systems.  
• Provided coaching, counseling and career development for New Software Engineering Managers 
• Managed Organizational budgets, including (IT, Staffing, Capital, Miscellaneous expenses, etc). 
• Responsible for ISO 9000 for Software Group 
The Home Depot(THD)  
Manager, Operations & IT Projects Raleigh, NC 2011- Present 
• Develop and support strategies and objectives in driving store sales and profitability. Develop training in new technologies ensuring staff has the tools to be successful  
 Ensure overall sales performance improves each month with monthly business reviews and Action Plans by working with the management teams, including monitoring performance metric on a daily basis 
 Develop product knowledge: Knows and effectively promotes all areas, products, services, IT, hardware, and procedures  
 Team development and business relations with internal support teams, ensuring adherence to The Home Depot SLAs. 
 Approve technical plans developed by System Engineers on your team and roll out to the eleven stores in the district 
 Generate leads and selling At-Home Base store products and services while developing and maintaining relationships with Clients 
 Manage all vendor relationships and create vendor contacts and technology in THD 
 Maintain and exceed sales projections  
 Directly work with all stores within the district, forming relationships with store managers and Home Depot executive staff  
 Responsible for interviewing, hiring, motivating, coaching, training, developing, and termination 
 I create a sense of urgency; delegate appropriately; motivates self and management team to accomplish objectives  
Software Development Manager, Durham, NC 1997 – 2010 
• Responsible for delivery of System ‘z’ Networking Communications using Waterfall and Agile methodologies for development projects  
 Account Manager – IBM external accounts 
 Project Manager – IBM internal & external accounts 
 Project Manager for Outsource engagements  
 Managed IBM Security for System ‘z’ 
 Managed Performance on the System ‘z’ 
 Managed Lotus Notes Development Team 
 Managed DBA/DB2 level 3 support 
 Managed Call Center (level 1 & 2) support  
 Managed project communications, training development, and support plan roll outs  
Committee of Olympic Games (ACOG) Project Development Leader , Atlanta, GA 1995 – 1996 
• Taught Data Base General Design , Local Logical Design, and Physical Design for IBM’s DB2  
• IBM DB2 Systems Engineer for the 1996 Olympic games, underground 
• Project Lead and Systems Engineer for all DB2 problems during the Olympic games  
• Defect Support at the highest level  
• High level debugging 
• Defect support during the entire Olympics  
• Interface and special Process task force leader  
• Handled many of the issues surrounding problems with the games  
• IBM DB2 Systems Engineer for IBM mainframe  
• IBM DBA for DB2 
• Managed Technical outsourcing projects for external clients (due diligence, project planning, include budgets, requirements, solution design, tracking, monitoring, risk analysis, and issue resolution. 
Bachelor of Science in Computer Science, LaGuardia College, New York, NY 
2 Management Excellence Awards 
22 Programming Awards 
27 Team Player Awards

Work Experience

IT Operations manager

IBM/The Home Depot
Raleigh, NC

March 2011 to Present


Bachelor of Science in Computer Science

LaGuardia College -
New York, NY


Account & Project Management, Agile & waterfall project management, Outsourcing Management, Government Security, SDLC, IPv6, Healthcare,Call ctr management, Client facing, Customer interlocks, Resource Management/Budgeting,Implementation and deployment of z/OS Mainframe Releases, Quality Assurance and Customer Support