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Guy Brandenstein

User Support Specialist, Tanglewood

Winthrop, MA

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Seasoned Information Technology Professional skilled in Infrastructure, Hardware and Software support with a proven ability to communicate with people of all skill levels and experience. Recognized as a creative problem solver having a demonstrated ability to think outside the box.

Work Experience

End User Services Engineer

Sonos, Inc.
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Cambridge, MA
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October 2013 to May 2014

Responsibilities 
Provide end user Hardware/Software support in a mixed Windows/Mac Worldwide environment. 
• Provided user support via telephone, GoToAssist, and desk side. 
• Created new user accounts in Active Directory and Shoretel phone system and set up new hire equipment for local and remote users. 
• Assist with troubleshooting of network issues. 
• Installed non-standard software, as needed, for both Windows and Mac. 
• Supported iOS and Android devices (phones/tablets).  
• Supported and assisted in upgrade of PolyCom Video Conferencing systems. 
• Ordered and maintained inventory of peripheral equipment for user community.

Staff Consultant, User Support at Sonos, Inc.

Global Technical Talent
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Cambridge, MA
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September 2012 to September 2013

Responsibilities 
Provided end user Hardware/Software support in a mixed Windows/Mac Worldwide environment, Create and set up new user accounts.

IT Manager, Consultant at QGen, Inc.

Beacon Hill Staffing
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Waltham, MA
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March 2012 to June 2012

Responsibilities 
Managed a mixed Mac/Windows network (Mac Server OS X 10.6.8/Windows Server 2008r2{Physical and Virtual using VMWare vSphere}), MS Exchange 2010, Lenel security system, and Shoretel phone system, Infoblox Network Security, Astaro Security Gateway 425. Oversaw and performed a Data Center relocation.

Freelance Consulting

Misc
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Boston, MA
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April 2010 to November 2011

Consulting; 10/2010-K2 Logistics (Network upgrade), 5/2011- U.S. Edge (Mac Server maintenance). 
Freelance computer support (upgrades, virus removal, hardware support,...). Developing web page for Winthrop, MA Town Council Presidents re-election campaign. 
I am currently in the process of studying VMWare Virtual Server, Citrix XenServer, Windows 7, and Linux (Suse, Ubuntu, and Fedora).

User Support Specialist, Tanglewood

BOSTON SYMPHONY ORCHESTRA
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Boston, MA
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April 2002 to April 2010

Member of a team responsible for hardware, software and user support at the Boston Symphony Orchestra Symphony Hall and Tanglewood sites. 
 
Mentored/Supervised IT Summer Helper while on-site at Tanglewood facility. 
Upgraded and merged gift shop POS systems for Boston and Tanglewood to an integrated Windows 2003, SQL based system. 
Administered user accounts (approx. 200 users) on NetWare 6.x network and Windows 2000/2003 application servers. 
Administered Windows 2003 Blackberry server, set up and administered users Blackberry devices. 
Supported hardware configuration, repairs, upgrades and installation of system patches on HP and Apple desktops/laptops. 
Performed build-outs of Windows XP and Apple MAC OS X systems. 
Installed non-standard software, as needed, for Windows and MAC users. 
Built computer images (Windows XP, 2003 Server) using Norton Ghost and Novell ZENWorks. 
Provided user support via telephone, remote access, and deskside as needed. 
Coordinated departmental moves between Boston and Tanglewood. 
Developed and streamlined procedures for user moves to and from Tanglewood, including setup and teardown of computer systems and network at Tanglewood. 
Provided hardware and software support for the gift shop CounterPoint Point-of-Sale systems in Boston and Tanglewood.

Systems Support (Consultant at Boston Symphony Orchestra)

SPECTRUM SOLUTIONS, INC
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Pittsburgh, PA
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May 2001 to October 2001

Member of a team responsible for hardware, software and user support at the Boston Symphony Orchestra Symphony Hall and Tanglewood sites. Hired as a full time employee by the BSO. 
• Administered user accounts (approx. 200 users) on Novell NetWare 5.x network. 
• Built computer images using Symantec Norton Ghost. 
• Assisted in departmental moves to Boston from Tanglewood facility.

Systems Specialist (Consultant at Iron Mountain)

THE REVOLUTION GROUP
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Wakefield, MA
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2000 to 2001

Member of team responsible for server builds, rollouts and administration in a 60+ server environment at Iron Mountain. Created and administered user accounts in Novell NetWare and Windows NT. Diagnosed and resolved user problems in Novell NetWare, Citrix, Windows NT and SCO UNIX.

Technical Consultant

TEKSYSTEMS
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Framingham, MA
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2000 to 2000

at Fleet Boston) 
Contracted at Fleet Boston to coordinate system moves and provide network administration on a Novell NetWare system.

Network Specialist (Consultant at Gillette)

ROBERT HALF, INC
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Boston, MA
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2000 to 2000

Project lead at Gillette for the planning of the migration of NetWare 4.x to NetWare 5x. Responsible for migration of bindery printers to NDS.

Systems Specialist

RENAISSANCE WORLDWIDE, INC
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Waltham, MA
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1999 to 2000

Consultant at Massachusetts Bay Transportation Authority) 
Member of a team responsible for the Upgrade/Installation of Novell fileservers (NetWare 3.x to NetWare 4.x) for the Massachusetts Bay Transportation Authority (MBTA). Provided troubleshooting for user problems. 
• Administered Novell WAN (over 50 servers and more than 1,000 users). 
• Installed network backup hardware/software, planned/implemented backup procedures. 
• Installed, configured and implemented network anti-virus system (Symantec Anti-Virus Enterprise Edition). 
• Assisted with planning and migration of users to new fileservers. 
• Performed setup and troubleshooting of users palmtop computers.

Systems Support Specialist

FIDUCIARY TRUST COMPANY
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Boston, MA
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1998 to 1999

Administered and maintained a NetWare 4.11/NT 4.0 combined network. 
• Administration and maintenance of corporate e-mail system (Exchange 5.5/Outlook 98). 
• Installation and maintenance of workstations, troubleshooting of user problems.

Network Administrator

HANCOCK NATURAL RESOURCE GROUP
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Boston, MA
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1996 to 1998

Administered and maintained a Novell network (NetWare 3.12). Provided hardware, software support and network account administration for 60 users. 
• Planned, configured and implemented Peer-to-Peer Networks for satellite offices in Seattle, WA and Charlotte, NC. 
• Purchasing and installation of software and hardware on the network and workstations. 
• Coordinated upgrade of server hard disks.

Systems Administrator

IBC FINANCIAL DATA
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Ashland, MA
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1996 to 1996

Administered and maintained a Novell network (NetWare 3.12/4.1). Installed hardware and software on the network.

Network Administrator

BMB ASSOCIATES
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Cohasset, MA
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1993 to 1996

at Muro Pharmaceuticals) 
Administered and maintained a 125-node Novell network at Muro Pharmaceuticals in Tewksbury, MA. Provided hardware and software support for 125 users (six remote). 
• Installed hardware and software on the network and workstations; configured and maintained workstations and resolved user hardware and software problems. 
• Set up and installed: New NetWare 3.12 Fileserver, Lotus cc:MAIL system, OS/2 Warp/Lotus Notes Server, Network Fax system (Intel NET SatisFAXtion), modem sharing system (Shiva LANrover) and backup system.

Programmer/Analyst, Contract for U.S. Air Force

FEMME COMP INC
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Vienna, VA
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1992 to 1993

Arlington, VA, Programmer/Analyst III, Contract for U.S. Coast Guard

ICT, Inc
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Portland, ME
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1988 to 1992

Education

Associate of Applied Sciences in Computer Science

Andover College -
Portland, ME

Continuation of Computer Science

Strayer College -
Washington, DC
New Horizons Computer Learning Center -
Boston, MA

Additional Information

COMPUTER SKILLS 
 
Windows Server 2003/2008 R2, Microsoft SCCM, MS Exchange 2010, Windows 7, 8, MS Office 2003/2007/2010, Mac OS X (10.4 - 10.9), Mac OS X Server (10.6), MS Office 2011 (Mac), Novell NetWare 2.x - 6.x, Symantec Backup Exec 2010/2012, Symantec Norton Anti-virus Enterprise Edition, ARCServe 6.x, Symantec Norton Ghost, Novell ZENWorks, VMWare Fusion 5.0/6.0, VMWare vSphere 4.0/5.0, Cisco AnyConnect VPN, Astaro Security Gateway 425.