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Helen Andrew

CompTia A+ certified; CompTia Network + certified

Fuquay-Varina, NC

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Work Experience

Volunteer

Jade Computer Repair
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Fuquay-Varina, NC
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July 2013 to Present

• Customized PCs and Multimedia Devices 
• Installing and Upgrading Windows OS 
• Repair and upgrade of computer hardware and software

Volunteer Work

United Way
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Durham, NC
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July 2013 to Present

Clean computer components for re-use.

Inventory Specialist

Pfizer
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Durham, NC
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April 2007 to July 2012

Saved Pfizer over $5,000,000 anually by building electronic components in house instead of outsourcing the job. 
• Created the operating proceedures and instruction manuals to standardize the operations which resulted in a more efficent shipping system. 
• Soldiered capacitors and memory modules to circuit boards in preparation for shipping to customers. 
• Changed the specifications of certain hardware to meet customer specifications by change jumper pins and removing certain pins.

Front Desk Receptionist

Pfizer
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Durham, NC
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April 2006 to April 2007

• Recognized for my excellent customer service and phone etiquette . 
• Received a high volume of phone calls and emails and developed a system to triage and prioritize critical issues in order to escalate appropriately. 
• Scheduled appointments for staff and acted as an intermediary between the company and the customer.

Front Receptionist

Western Wake Eye Center
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Cary, NC
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August 2002 to April 2004

Provide front desk, first contact for all patients, customers, deliveries, and phone 
inquiries. Prepared files for new patients and updated existing files. Controlled 
closing of books including cash, credit and insurance payments. Record keeping.

Drive Thru Manager

Chick Fil A
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Cary, NC
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September 2000 to August 2002

• Used POS (Point of Sale) systems to take customer orders and track daily sales of inventory. 
• Maintained inventory of Chick-fil-a so that we could make assessments of needed supplies. 
• Managed employees and provided training to help increase productivity. 
• Use Microsoft Office to complete administrative tasks and schedule employees.

Education

Systems Administrator

New Horizons -
Durham, NC

2013 to 2013

Bachelor of Business Administration in Psychology and Development

American Intercontinental University Online -
Chicago, IL

2008 to 2009

Diploma

Miller Motte College -
Cary, NC

2006 to 2007

Associates in General Studies

Clovis Community College -
Clovis, NM

1992 to 1996

Skills

CompTia A+; Network+ certified. MCTS certified in 2 weeks.