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Hernando Calle

Assistant to the Director of Sales/Customer Relations

Westbury, NY

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To obtain a technical or supervisory position in which skills in quality control, management, and manufacturing would be an asset.

Work Experience

Assistant to the Director of Sales/Customer Relations

Dri Mark Products, Inc
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Port Washington, NY
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April 2009 to February 2011

• Reviewed all reports in detail and purchase orders prior to approving them for production. 
• Responsible for making sure all customers have reviewed all proofs prior to submitting orders to the factory. 
• First contact for customers with order discrepancies or small/large order quotes. 
• Responsible for reviewing all end of day reports and follow up on all proofs that have been sent out.

Quality Control & Inventory Manager

Printing Department
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June 2000 to April 2009

* Supervised over 50 employees in the Printing Department. 
* Monitored employees to ensure units were printed according to vendor specifications. 
* Inspected all imprinted products and granted final release approval. 
* Coordinated machine maintenance. 
* Maintained all inventory; ordered products; and rectified all supply/stock discrepancies. 
* Scheduled orders, rectified changes in merchandise per vendor request, and ensured timely completion of all printing projects. 
* Provided logistical support including mixing the ink for screen printing and setting up the printing press for various orders. 
* Managed all import/export of all merchandise/products from the Printing Department. 
* Provided routine updates to the Customer Service Department regarding order status and expected completion.

Education

Business & Computer Engineering

Queensborough Community College -
New York, NY

Additional Information

* Demonstrated broad-range knowledge of production operations, procedures and technical applications. 
* Detail and results-oriented; enjoy learning new skills; strive to increase productivity and efficiency levels. 
* Willing to work long hours and additional shifts to complete a project. 
* Exercise independent judgment appropriately; communicate problems through proper company channels. 
* Strive to suggest creative solutions aimed at improving productivity levels and working conditions. 
* Strong computer skills. 
* Bilingual - English/Spanish.