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Honella Davis

Specialist

New Haven, CT

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To obtain a position with a reputable and successful establishment that 
will enable personal and professional growth. Ideally, I would like a 
position in a professional office environment where my skills are valued 
and can benefit the organization.

Work Experience

Specialist

Google
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November 2012 to January 2013

COMMUNICATION Marketstar Orange, CT 
Educated customers about the convenience and benefits of Google Chromebook 
ORGANIZATION and other Google products and services.Address customer concerns and issues 
LEADERSHIP regarding Chromebook usage. Establish relationship with Best Buy staff and facilitate staff's education of Google products and services.

Customer Service Representative

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January 2007 to December 2010

COMMUNICATION AT&T New Haven, CT 
Assist subscribers with billing explanations. Provide customers with efficient 
ORGANIZATION 
solutions with billing corrections and customer satisfaction compensation. Also 
LEADERSHIP inform existing customers and prospective customers with total home tele- communication and entertainment solutions.

Customer Service Representative

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June 2005 to November 2005

COMMUNICATION Cablevision/Monroe Sta ng Stratford, CT 
Assist cable subscribers with billing information. Help customers with billing 
ORGANIZATION corrections and customer satisfaction compensation. Assisted subscribers with solutions for technical cable-related problems. Also provided prospective 
LEADERSHIP customers with information on promotional services. 
 
PROFICIENCIES 
INDIVIDUAL 
CUSTOMER 
 
CONFLICT RESOLUTION RELATIONSHIP BUILDER COORDINATION 
TEAM 
 
SATISFACTION MOTIVATOR AMBITION 
ACQUISITIONS COMMUNICATION INDEPENDENT

Education

EDUCATION

SESSIONS COLLEGE FOR PRO DESIGN

2008 to Present

Computer Science and both Macintosh and Windows

GATEWAY COMMUNITY TECH COLLEGE

2003 to 2006