12 years' experience with customer service, able to meet time-critical deadlines. Combines dynamic organizational and communication skills with the ability to independently multitask,
February 2002 to May 2006
January 1997 to January 2002
Mailed form letters to customers to encourage payment of delinquent accounts? Received payments and posted amount paid to customer account, using computer and paper records. Conferred with customer by telephone to determine reason for overdue payment and review terms of sales, service, and credit contract. Traced delinquent customer to new address by skip tracing. Recorded information about financial status of customer and status of collection efforts. Notified credit department, ordered merchandise repossession and service disconnection, and turned over account to attorney if customer fails to respond.
Skills. Knowledge of FDCPA,
Great customer service
Internet Technology, Internet Explorer, E-Mail, MS Word, MS Works, MS Outlook
Express, MS PowerPoint, MS Office
Accouts Receivable Clerk
Las Vegas, NV
Accounts Receivable, June 2006 - June 2010
Posted totals to records and prepared bill and invoice to be sent to customers, using billing machine. Utilizes computerized accounting software programs (CMS, Great Plains, Akcelerant, Excel, Word) to perform duties and responsibilities. Generates accounting statements and reports. Researched cash receipts, coding and position of receipts. Maintained telephone and personal contact with staff and vendors on receivable matters as directed by manager. Created credit balance report for refunds due to past customers. Prepared daily bank deposit for runner. Monitoring customer account details for non payments, delayed payments and other irregularities.
HMFC, Anaheim, CA
Accounts Receivable Clerk
Duties include: set credit limits and monitor account activity, work in inbound/outbound call-center environment, put accounts on hold for Parts, Service, and Rentals due to delinquency, receive letters of credit via e-mail from bank on behalf of customer, business to business, collection calls, close accounts and send to attorney's for suit as needed, explain billing, locate misapplied payments and adjust accordingly, resolve customer complaints/grievances, supervise credit department in the absence of Regional Credit Compiled reports, such as cash receipts, general ledger, bank reconciliation, customer-bill charges, and sales for accounting and management purposes. Checking, billing, and cashiering activities; counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Assisted in accounts receivable and accounts payable functions.