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JOCELYNE COLES

HIV Coordinator at Helen B. Bentley Family Health Center, Inc

Miami, FL

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Work Experience

HIV Coordinator

Helen B. Bentley Family Health Center, Inc
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Miami, FL
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December 1999 to Present

Responsible for the overall management, administration, and supervision of the HIV/AIDS Department. Responsible for producing different reports for Ryan White Part A, Part B, and ADAP funding. Act as liaison between the agency and other community agencies. Coordinate continuity of care for HIV patients, including referrals. 
Case Manager, B. Bentley Family Health Center, Inc. (HBBFHC) Miami, FL Coordinate and facilitate accessibility to services for HIV/AIDS clients at the center, according to funding sources requirements. Process necessary referrals to other agencies. Keep case management files on clients served to assure continuity of care.

Human Resources Director

HBBFHC
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March 1997 to March 1998

Develop and upgrade Personnel Policy Manual. Conduct annual review and update organizational policies. Coordinate all staff training both, on and off site. Serve as advisor to department heads in matter of disciplining and counseling line staff. Counsel employees and offer guidance in their career path. Responsible for all payroll functions for center. 
Patient Advocate, HBBFHC 
Responsible for recording all patients' complaints, assist them in resolving problems. Coordinate with all department heads to resolve complaints when necessary.

HIV/AIDS Case Manager and Coordinator

HBBFHC
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August 1996 to March 1998

Coordinate and facilitate accessibility to services for HIV/AIDS clients at the center. Process necessary referrals to other agencies. Keep case management files on all clients to assure continuity of care.

Nursing Assistant

Mt. Diablo Medical Center
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Concord, CA
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March 1996 to July 1996

Admit patients for surgery in orthopedic, oncology, cardiac units. Prepare patients for surgery. Provide daily care to post-operated patients.

Nursing Assistant

Elm Manor
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Walnut Creek, CA
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November 1995 to February 1996

Provide health care to residents unable to do so because of their disability.

Receptionist

Thoratec Laboratories
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Berkeley, CA
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August 1995 to October 1995

Responsible for operating a multiple position telephone system. Handle all incoming and outgoing calls in a professional manner, operate paging system. Handle incoming and outgoing mail. Perform typing tasks for all departments when requested.

Administrative Assistant

Standing Room Only
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San Francisco, CA
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July 1994 to August 1995

Provide administrative services. Handled confidential and sensitive matters as required. Establish contact and professional relationship with customers. Keep up-to-date inventory of office supplies and generated monthly order reports. Provide secretarial services.

Administrative Assistant

World Health Organization
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June 1980 to June 1994

Port-au-Prince, Haiti 
Provide administrative services for the Organization. Coordinate and supervise secretaries of all health projects, Accountant and staff in charge of the Documentation Center. 
Executive Secretary 
Perform a broad range of administrative duties. Work closely with executives on a day-to-day basis, relieving them of the necessity of handling minor administrative details. Exercise frequent independent judgment, made administrative decisions.

Medical Assistant

Private Clinic of Physiotherapy
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Port-au-Prince
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June 1975 to May 1980

- Dr. Philippe Coirin, Port-au-Prince, Haiti 
Provided patients physical therapy, massages, ultrasound sessions, under the doctor's supervision. Responsible for billing, and scheduling patients.

On-call nurse

Prince, Haiti
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September 1973 to March 1975

Provided medical care to patients, during post-surgery stay in hospital, as well as in their domicile: administering medications, IV; changing wound dressings.

Aydante Tecnico Sanitario

Intensive Care Unit - Hospital La Concepcion
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Madrid, Madrid
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August 1971 to July 1972

- Madrid, Spain 
Provide care to patients in critical conditions.

Education

Diploma in Practical Nursing

Miami Lakes Educational Center -
Miami, FL

January 2009 to May 2010

MBA

St. Thomas University -
Miami, FL

October 2005 to October 2005

Diploma

First School

September 1975 to July 1976

Diploma in Nursing

Escuela Julio Ruiz de Alda -
Madrid, Madrid

August 1971

Nursing - RN

The College Network

January 2010

Skills

Good knowledge of Windows, Microsoft Word, Excel, Power Point. Knowledge of Electronic Health Record (Sage Intergy).

Additional Information

QUALIFICATIONS 
Excellent interpersonal skills, able to work with people of diverse cultures. Excellent problem solving skills. Ability to complete multiple tasks efficiently while meeting deadlines.