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James Brown

Technology Technician at inellas County Schools

Saint Petersburg, FL

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Seeking a career opportunity with a successful organization where there is unlimited options to succeed. The education and professional experience that I have acquired has enhanced my interpersonal skills which will allow me to function in a fast changing pace of organizational structures.

Work Experience

Technology Technician

inellas County Schools
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Saint Petersburg, FL
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2007 to Present

* Provide service on window based computers and system integration. 
* Hardware and software support for pc's, laptops, DVD players, projectors and mini computers. 
* Managed day to day phone support and also remote support. 
* Involved in the sales and service of company inventories. 
* Direct contact supporting Teacher's with technology. 
* Worked on accounts that required Domain, firewall and network monitoring. 
* Work with Windows 2000 server. Setup school Scholastic server and File server. 
* SASI Server support consisting of IGPRO and ParentConnect.

Technical Support Manager

Getronics
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Tampa, FL
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2005 to 2006

* Track and Manage the workflow of the team, as well as monitor and manage the performance of the on a 24 x 7 basis. 
* Manager is to respond to escalation issues on a timely basis to ensure the team is adequately prepared to respond to calls 24 x 7 
* Manage all team and field issues that need to be addressed immediately. Always stress to each employee the importance of the open door policy.

Technical Support Team Leader

Getronics
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Tampa, FL
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2004 to 2005

* Responsible for extensively training current employees with the continuous networking trends and policy changes within our organization. 
* Provide 24 hour escalation availability to all technical support members and to our clients. 
* Directly responsible for scheduling over 30 staff members. 
* Accountable for providing in depth technical support to our field technicians. 
* Act as an integral liaison for the technical support group and for our customers 
* Increased technical support productivity by 30%. This involved boosting morale and holding every team member accountable for there job responsibilities 
* Prepared weekly technical support productivity reports for senior management, which is used to determine our organization restructure plans. 
* Manage and implement ISO documents for technical support quality control, also I was assigned as the lead ISO corrections officer. 
* Demonstrate the highest quality of customer service and professionalism.

Technical Support Specialist

Tampa, FL
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2001 to 2004

* Provided in-depth technical support to both the field and the customer. 
* Integral liaison during problem resolution. 
* Recorded tracked, escalated and updated detailed calls through and established tracking system. 
* Contributed 24 hour escalation availability for all critical networking equipment essential for customer's daily operations. 
* Delivered extremely high quality customer service and professionalism.

Logistics Supervisor

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2001 to 2001

* Ensured quality control for all inventory relating to the field technicians and for the customers. 
* Trained employees on constant changes within the logistics area of the organization. 
* Managed company inventory's on a daily basis. 
* Involved in implementing new procedures to make the logistics area more productive and more cost effective.

Technical Account Manager

Winn Dixie Support Center
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Jacksonville, FL
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1998 to 2000

* Communicated on a daily basis with the technical personnel at the Winn Dixie Support Center. 
* Communicated with the Winn Dixie executives on a daily basis on how to ensure that Getronics was meeting their expectations. 
* Setting up weekly training sessions for the Winn Dixie call center to stay familiar with the most used equipment in there high volume stores. (RISC 7009). 
* Provide continuous updates to Getronics on the continuous policy, procedure and network infrastructure changes within Winn Dixie. 
* Specialize in hardware support..

Team Assistant Leader

Roanoke, VA
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1997 to 1998

* Routed service calls to the appropriate field technicians. 
* Escalation point for all critical service calls not meeting service level agreements. 
* Go to person for all logistic issues.

Education

Bachelor in Computer Science

Averett College -
Danville, VA

1994 to 1997

Computer Applications Management

National Business College -
Danville, VA

1992 to 1994

Skills

I do have past experience as a meat cutter.

Additional Information

I am very dependable and hard working. I was a meat cutter before getting into the computer field. I continued to keep up with my cutting skills buy working part time jobs cutting meat in small family owned meat stores. Please consider me for this job. I am sure I will serve you and your customers very well. I am an experience meat cutter. Willing to take a cutting test.