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Jane Van Tassel

Program Manager/Senior Business Analyst/Technical Writer

Leawood, KS

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A recognized leader known for strategic vision to achieve business goals, Jane Van Tassel offers a unique blend of business acumen, and IT solutions development credited with strong ROI and operational improvement. 
 
Quite simply, Jane solves business problems. She has spent much of her career as a consultant for multiple process improvement projects for a variety of clients to include Sprint, clients in the financial sector as well as small for profit and not for profit organizations in the Health Care industry.  
 
Jane is a change agent with strong facilitation and problem solving skills and a proven track record for success. A team player able to tackle the most complicated business problems and streamline efficiencies through automation, communication, and training by applying an iterative, simple and structured approach based on the following Six Sigma phases: Define, Measure, Analyze, Improve and Control. She is also very adept in applying managerial tools and techniques rooted in the PMI and ASQ knowledge centers. 
 
In closing, Jane always has her eye on improvement. Her premise for operational environments is one of evolution. Deriving the value of people and process is her expertise. She can design it. She can implement it. She can achieve it.

Work Experience

Senior Consultant/Business Analyst (with government security clearance)

Federal Reserve Bank
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Kansas City, MO
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December 2012 to Present

Senior business analyst consultant for the Payment Information Repository (PIR), which is a centralized information repository for federal payment related data. The PIR is a U.S. Treasury modernization effort aimed at improving and increasing the transparency of government payments.  
 
• Requirements management and analysis 
o Creation of requirements for business intelligence and analytics. 
o Management of change request process across functional teams and with the Change Control Board at the U.S. Treasury. 
o Responsible for cross-functional business process improvement initiatives. 
o Creating scope document for phased releases. 
o Providing executive reporting based on project milestones and deliverables.

Technical business analyst lead consultant

PNC Financial Services
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Overland Park, KS
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April 2012 to November 2012

• Requirements management and analysis 
o Creation and implementation of templates for requirements management and traceability to meet industry standards 
o Documentation liaison between the line of business and the offshore development team to ensure understanding of requirements 
o Ensure the system (.net) is built according to requirements and design specification 
• Quality assurance lead 
o Creating test plans and managing usability testing 
o Creating data migration validation strategy

Lead business analyst consultant

University of Kansas
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Lawrence, KS
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December 2011 to April 2012

Lead business analyst consultant for the Center for Educational Testing & Evaluation (CETE) at the University of Kansas.  
 
The CETE is working on a three year initiative to build the next-generation K-12 online assessments application for consortium of 13 states. Responsible for evolving agile requirements practices and ensuring there is effective collaboration between product managers, business analysts, developers and QA.

Program manager and senior business analyst

HealthEquity, Inc
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Overland Park, KS
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July 2010 to November 2011

Overland Park, Kansas 
HealthEquity, Inc. administers Health Savings Accounts. As program manager and senior business analyst, my responsibilities include the following: 
• Gathering business requirements for the development and implementation of a new system to manage Health Savings Accounts. 
• Leading and facilitating Business Process modeling sessions across business units. 
• Reviewing, analyzing, and evaluating current processes and business systems. 
• Driving efficiencies throughout the company based on analysis of business processes, procedures, and systems. 
• Serve as a liaison between the Business and the Information Technology Division. 
• Provide executive reporting based on project status. 
• Merger and acquisition program management. 
• Creation and implementation of a Project Management Office.

Senior business analyst

Boilermakers National Funds
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Kansas City, KS
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May 2008 to July 2010

Kansas City, Kansas 
Boilermakers National Funds specializes in administering benefits for Union workers. As senior business analyst, my responsibilities included the following: 
• Gathering business requirements for the development and implementation of a new benefits administration system to be used to process H&W claims, Annuity, and Pension contributions. 
• Working with stakeholders to design the system based on business requirements. 
• Creating functional design based on business requirements. 
• Leading and facilitating Business Process modeling sessions across business units. 
• Reviewing, analyzing, and evaluating current processes and business systems. 
• Serve as a liaison between the Business and the Information Technology Division. 
• Manage training for the new business administration system across business units.

Senior program manager for Product Operations

Sprint
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Overland Park, KS
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May 2007 to May 2008

Logistics my responsibilities included the following: 
• Managing multiple cross-functional forums to solve logistics problems prior to Oracle implementation, such as how to mange devices with provisioning issues as well as how to handle back orders, aged orders, and orders that must be shipped immediately. 
• Leading the Oracle implementation deployment for Direct Business Sales to improve product operations from the time a Sales person orders a device to the time it is received by the customer, which includes inventory control, order fulfillment, and transportation (UPS). 
• Leading cross-functional teams to define, design, and deploy processes to achieve order management and inventory management goals to streamline the ordering process and ensure sufficient inventory is available for our business customers. 
• Developing and distributing training documentation for new Oracle users in Logistics. 
• Coordinating and distributing product and system release communications to all impacted groups.

Senior program manager for Business Sales Operations

Sprint
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Overland Park, KS
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January 2006 to May 2007

my responsibilities included implementing products and services through the Enterprise Development Pipeline, as well as solving business problems to enable Sales to sell products efficiently, such as: 
• Provided communication and coordinated training to the field related to products, services, and process enhancements. 
• Completed multiple process improvement projects. Acted as a change agent by applying an iterative, simple and structured approach based on the following Six Sigma phases: Define, Measure, Analyze, Improve and Control. Facilitated and administered problem solving sessions and supported the business units as needed to achieve intended results. 
• Program management of converting legacy data systems to IP across Sales channels, including system automation for ordering and billing of IP products. 
• Stream lined the process of selling handsets for the CDMA (Sprint) network and the iDEN (Nextel) network, which resulted in a positive customer experience and increased revenue. 
• Worked with Revenue Recovery, Customer Care, and Collections to reduce the dollars spent on Wireless Billing Disputes, which resulted in improved customer experience, reduction in total adjusted dollars, and increased revenue.

Senior process analyst and technical writer

Sprint
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Overland Park, KS
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August 2003 to January 2006

for Network Service's Process Development and Documentation Center, I was responsible for the following: • Led and facilitated efforts to map business processes. 
• Identified and executed on opportunities for improvement using observation, root cause analysis, process mapping, piloting, and structured analysis. 
• Established relationships with customers to determine Critical-To-Quality characteristics and to learn effects of process changes. 
• Established process benchmarks for business processes. 
• Provided documentation to support business processes such as Service Level Agreements (SLA), Methods and Procedures (M&P), and Process Flows. 
 
In addition, I was the recipient of the Excellence Award for representing Sprint Nextel values, demonstrating integrity, delivering results, and working to win as a team.

Project manager and technical writer for Engineering and Network Design

Sprint PCS
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Overland Park, KS
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September 2001 to August 2003

my responsibilities involved the following: • Managed process development for the Sprint PCS wireless network. 
• Worked with stakeholders to define objectives and requirements. 
• Worked with Subject Matter Experts to define "best practice" processes. 
• Managed the development of Methods and Procedures. 
• Wrote Service Level Agreements to define quantities and timelines for the process hand-off points. 
• Managed the Engineering and Network Design Web Site and document repository. 
In addition, I managed the training of all the processes we defined and played a part in system development as processes matured. I was also on the Standards Committee for M&Ps and SLAs, and was the technical writer for the Chairman's Quality Award application in 2002. 
• Recipient of a Sprint Values Excellence Award for project management of process development and implementation. 
• Recipient of a Sprint Values Excellence Award for writing and developing the application for the Chairman's Quality Award.

As content manager and usability expert

Sprint
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Overland Park, KS
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April 2000 to September 2001

for the User Experience Team for Sprint ION, my responsibilities involved managing the user interface design, content design, and usability for Sprint ION applications to ensure a positive customer experience, which includes the following: • Served as point of contact between UE team and the marketing group, facilitating the implementation of projects requested by that division for release on the Sprint ION Web site. 
• Collaborated with stakeholders to determine project scope and objectives, and identified project requirements. 
• Once requirements were established, assigned content and graphic design resources to design HTML prototype (UI) of project to meet stakeholders' request. 
• Managed the progress of prototype design by facilitating status meetings with stakeholders to ensure the design supported their vision and business requirements. 
• Conducted usability testing on prototype to ensure ease of use of the design for end users; made adjustments as time allowed, ensured modifications met stakeholder approval. 
• Ensured that all required quality-control approvals, including Legal, Marketing Communications (Brand), User Experience, and HTML code review, had been obtained prior to delivering project to development team for production. 
• Served as Subject Matter Expert and technical writer for all content including Help files, user guides, and Web pages. 
• Content management and usability efforts for Sprint ION included: - Hub Reporting application 
- Global Help File development 
- Kaleidoscope-a reporting application 
- The Dashboard for business customers 
- The Control Center for consumers

Editor

Lynda.com
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Ojai, CA
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March 2000 to March 2000

at lynda.com, my responsibility involved editing the technical content for Lynda Weinmann's Hands-On Training (HOT) book, Photoshop 5.5/Imageready 2.0 For the Web.

Senior technical writer

Sprint
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Overland Park, KS
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May 1999 to December 1999

My responsibilities involved writing and developing online courses for internal employees and external clients. Some of the courses I developed include Basic Telephony, Intranet Standards and Guidelines, and an Information Technology course in conjunction with Kansas University.

Senior technical writer

Sprint
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Overland Park, KS
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November 1997 to May 1999

Overland Park, Kansas 
The Web Enterprise and Business Services (WEBS) division provides an Internet Protocol (IP) Web Hosting service for businesses that want to establish a presence on the World Wide Web. As senior technical writer, my responsibilities involved creating Web pages and online Help for IP Web Hosting customers (site administrators), and for the internal operation's team who maintain and troubleshoot the service.

Technical writer for PathNet Microbiology

Cerner Corporation
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Kansas City, MO
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January 1995 to November 1997

Kansas City, Missouri 
The Cerner Corporation develops software for the health care industry. As technical writer for PathNet Microbiology, my responsibilities involved creating online Help for the HNA Millennium software used in hospital laboratories throughout the nation.

editorial director

Knight Enterprises, Ltd
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Lawrence, KS
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September 1994 to September 1995

I was responsible for overseeing all editorial content circulated to clients. I was also the writer and editor of one magazine and three quarterly newsletters.

associate copywriter

Nanos and Gray, Inc
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Kansas City, MO
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September 1993 to September 1994

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Education

Bachelor of Arts in English and Journalism

University of Missouri -
Kansas City, MO

Skills

I have a trifecta skill set of technical writing, business analysist, and program management experience.

Awards

Sprint Values Excellence

Barbara Stork Literary Award

Additional Information

Technical Experience:  
 
Oracle, SharePoint, Excel, Microsoft Project, PowerPoint, HTML, XML, JavaScript, Photoshop, Info Mapping, Balsamiq, Clarity, Dreamweaver, Visio, Rally, TFS and RoboHTML, ClearQuest 
 
Methodologies: 
 
Waterfall, Agile, Six Sigma, SDLC