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Jennell Jenkins

Eng. 111 Specs Ntwk Eng. & Ops - Verizon Communications

Beltsville, MD


Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Eng. 111 Specs Ntwk Eng. & Ops

Verizon Communications

September 2005 to Present

Contract to Hire - Specialist - Network Operations

Verizon Communications

September 2005 to December 2006

12/05 - 
to Present 
• Primary Functions: • Surveillance of Network Elements Proactive & Reactive 
Maintenance • Coordination and Overall Control of Major Outages • Tier I 
Technical Support Maintenance Support • 24x7x365 Alarm Monitoring • 
Equipment Maintenance • Trouble Isolation and repair •Network Elements 
Software upgrades supported by the Secondary Functions: FTTP Network 
Elements, NNMC Video is responsible for the surveillance and maintenance of the on the Video Network and Video Services. • Harmonics and Scientific 
Atlanta EDFA • Harmonic Transmitter • Big Band Broadband Multimedia Router 
• SHE/VHO/VSO Equipment • Medium/Long Haul Network Outage • Scientific 
Atlanta •Harmonic EDFA •VOD Video on Demand troubleshooting • Video 
Quality • Network element Software upgrades for devices supported by the 
NNMC. Training new employees hired within FNOC specialist

Manager- Local Field Operations


September 2000 to September 2005

managed 15-10 technicians) 
• Coordinate and supervise the installation, provisioning, test, turn-up, 
maintaining, and troubleshooting of all local field operation equipment and circuits in the Washington/Baltimore MSA. 
• To include daily operations of multiple sites in the Northeast Region for: Central 
Office (CO), Two-DPOP - Distribution Transport facilities, twenty-three 
collocations and two non-traditional Customer premise to collocation sites. 
Three to Five technician daily activities. 
• Daily activity includes implementation and maintenance of the following 
systems and circuits: T1-3, 5ESS Lucent, Titan 532L and 5500 (3/1 DCS), Any- media (D4 function), CBX-500 (switch ATM), AI (timing source), Dantel 
(environment alarms), FLM 150/600/2400 (multiplexing MUX systems), Flashwave 
4300/4500 (SONET system) and Cisco routers (LAN/WAN). 
• Analyzing field capacity coupled with implementing network upgrades and growth to ensure the local field Office complies with company standards. 
• Manage subordinate workloads to maximize productivity and eliminate 
avoidable misses. 
• Train and evaluate direct reports on safe work practices and ensure that all 
company standards are strictly followed. 
• Administration/Communication: submit vouchers, time reporting, maintain 
10615 Hockberry Way 
Beltsville, MD 20705 
H/ 301-937-1318 C/ 301-233-2208 E/ or 
office and company files. Time management and prioritizing technicians daily 
work activities, service effecting reports, progress reports, internal function 
(personnel reviews/performances, fleet maintenance, budget for department. 
Manage/inventory communications and test equipment.


Bachelor of Science in Computer Information Systems

Strayer University

December 1998


• RF Network troubleshooting, Network protocols, Basic Linux Commands, LANs and Wans, OSI model, Sub netting and routing, High level understanding and troubleshooting of Layer 2 networks, Power Plant Comprehension – Generator, UPS, Battery, Commercial, ATS, Hardware configuration, Remote–Restore & Al-ternate routing Understanding & Execution, Monitoring, Issue Management & Communication, Use of NOC tools for issue identification and escalation, Critical Thinking Skills, Microsoft Office Family of Software

Additional Information

Other areas of study: 
• Business Process Management Design & Implementation : 4/12, Applied Business Process Management : 10/11, Certificate of Achievement in : Essentials of Software Testing : 9/11, Medical Billing Specialist : 2/11, Master Certificate in Software Testing : 12/10, Certificate of Achievement in : ISTQB ® Software Testing Capstone : 11/10, Certificate of Achievement in : Advanced Contract Management : 6/10, Master Certificate in : Government Contract Management : 6/10, Mastering Business Skill : 3/10, CISSP Advanced Security Management : 2/09, Certificate of Achievement in: Essentials of Business Analysis : 4/09, Information Systems Security : 5/09, Mastering Business Analysis : 7/09, Essentials of Government Contract Management : 11/09, Essentials of IS Security : 9/08, Mastering IS Security+ : 12/08, Essentials Project Management : 8/07, Mastering Project Management : 10/07, Applied Project Management : 12/07