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Jennifer Griffin

Customer Service Representative

Mesa, AZ

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To obtain a position that will utilize my computer skills, education, and my ability to work well with people.

Work Experience

Customer Service Representative

RC Cabinets
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Tempe, AZ
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September 2006 to December 2007

* Check to ensure that appropriate changes were made to resolve customers' problems. 
* Refer unresolved customer grievances to designated departments for further investigation. 
* Complete service technician schedules, manage calendars, and arrange appointments. 
* Inventory and order materials, supplies, and services.

Administrative Assistant

Diversified Support Services
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Phoenix, AZ
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February 2005 to November 2005

* Call vendors to resolve issues with computer charges. 
* Create Excel spreadsheets to keep track of inventory of computers not in use. 
* Provide clerical support to other departments.

Office Manager

Beus Draper Concrete
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Mesa, AZ
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February 2004 to February 2005

* Answer telephones, direct calls, and take messages. 
* Complete and mail bills, invoices, or checks. 
* Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. 
* Review files, records, and other documents to obtain information to respond to requests. 
* Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. 
* Process payroll information.

Cashier

Franklin Farms
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Mesa, AZ
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June 2001 to January 2002

* Checked out customer's groceries. 
* Help at the customer service desk.

Education

Associate of Applied Science in Office Management

Lamson College -
Tempe, AZ

October 2002 to May 2004

Skills

Microsoft Office