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Customer Service Rep

Customer Service Rep at Englander Stove Works

Madison Heights, VA

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I am currently looking for a career in which I can better develop my current skills and also learn and master new ones. A career that constantly provides new challenges and allows me to learn from, interact with, and help other people. I progress quickly and need an environment that will help me grow and also grow with me.

Work Experience

Customer Service Rep

Englander Stove Works
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Monroe, VA
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November 2011 to Present

* Assisting customers with troubleshooting and warranty issues. 
* Retrieving and inputting data in to customers' records. 
* Investigating any major malfunctions with any products provided by our company. 
* Coordinating transfer of inoperable products to and from our headquarters. 
* Guide customers through self-installation of all products currently on the market.

Recreation Assistant

Department of Defense
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Fort Belvoir, VA
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December 2008 to October 2011

* Creating and updating records containing Personal Identifying Information 
* Organizing and assisting Military and Dept. of Defense operations. 
* Inputting and renewing contract information into the RecTrac database. 
* Managing, training, and mentoring fellow teammates and new employees. 
* Yearly participation in the Joint Services Training (Army, Marine, & Navy) across the globe. 
* Provide great customer service and performing multiple thousand dollar transactions through-out the day.

Shift Leader

Hollywood Video
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Alexandria, VA
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August 2007 to December 2008

* Handling daily money transactions and deposits including petty cash fund. 
* Receive and ship products in and out of store based on Corporate Office requests. 
* Lowering shrink using Loss Prevent training. 
* Maintaining store's appearance and efficiency. 
* Hiring and terminating employees.

Quality Control

Englander Stove Works
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Monroe, VA
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June 2005 to May 2007

* Ensuring product meets company standards before packaging. 
* Repairing products returned from companies due to malfunctions. 
* Programming, wiring, and installing digital control boards and other electrical components. 
* Provide Customer Service personnel with up-to-date information regarding products functions. 
* Managing assembly line in order to reach quota set by supervisor.

Material Handler

ITT Industries
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December 2003 to February 2005

* Ordering, receiving, and processing items for military operations in Afghanistan, Iraq, and Germany. 
* Receiving turn-ins and issuing new supplies to military customers. 
* Creating, renewing, and retrieving different data using the SARSS program. 
* Moving sensitive and valuable military equipment using different forklifts and/or Government vehicles. 
* Logging and editing inventory of multi-million dollar military merchandise used in mission essential operations. 
* Loading and unloading incoming convoys or A-Locks in a short amount of time. 
* Researching and picking items for Military & Dept. of Defense personnel.

Education

Diploma

Vilseck American High School

1998 to 2002

Skills

Contracting, inventory management, MS Office, customer relations, employee management, scheduling, special events, machinery, power tools