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Jessica Gagliano

Sober House Manager

Phoenix, AZ


To utilize my background in mental health services, behavioral health, and management/administrative experience

Work Experience

Lead BHT/Intake Coordinator

Unhooked at the Heights
Mesa, AZ

December 2014 to April 2015

36 male substance abuse residential facility; general administration, 
coordinator of all policies relating to client and employee relations, supervisor of 6 staff members, training of staff, adhere to hiring and firing procedures, employee schedule to include working with a staffing agency for on-call, revamped client daily programming, client census checks, facilitated groups with clients, worked with side vendors and groups to maintain programming, daily documentation, medication monitoring, completed supervision and monthly staff meetings, update and maintain employee files, room searches, and drug screenings of clients and employees. 
Intake Coordinator 
* Assist with incoming phone calls regarding the program, follow up with potential clients, insurance confirmation, coordination of care for clients entering program, intake procedures, behavioral health assessments, review of policy and all paperwork with new clients, review of client items and document, coordination of residential living quarters, following guidelines of MMIC policy and procedures, quality control regarding documentation procedures. Microsoft Office, Internet Explorer, Pimsey.

Sober House Manager

A Journey Forward/Unhooked Recovery

October 2014 to December 2014

Scottsdale, AZ 
* Female only house of women recovering from substance use and abuse, 
intakes, drug screening, medication monitoring, individual meeting with each girl to check in with them and how things are going, weekly house meetings and gratitude nights, curfew guidelines, writes up for work not completed, transportation when needed to IOP, groups, meetings, etc., daily documentation. Microsoft Office, Internet Explorer.

Milieu Counselor

Jefferson Hills

August 2014 to October 2014

Aurora, CO 
* DYC/DHS offenders, 28 male gang unit and sex offender unit, and female 
unit. Intakes of new residences, daily documentation, enforcement of rules and regulations, ran groups, physical takedowns when necessary, drug screening and pat downs upon returns to the unit, pass, and during shake downs, room searches, 15 min checks on offenders. Tier system, Internet Explorer.


Community Medical Services
Phoenix, AZ

June 2014 to August 2014

Heroin and Opioid addiction Methadone/Suboxone clinic, 95+ 
caseload general mental health/SMI population, intake, behavioral health assessments, case management, individual service plans, relapse prevention, cultural assessments, attend provider appointments to confirm updated behaviors and symptoms, submission of referrals, and confirm proper documentation has been entered. Crisis intervention and DTS/DTO assessments. Internet Explorer, Microsoft Office, Methasoft Software.

ACT Specialist

Partners In Recovery
Peoria, AZ

June 2013 to May 2014

SMI/Substance Abuse 15+ clientele, referrals for clients based on their 
needs, intake into residential housings, referrals for housing needs including the ACT House, discharge and following protocol from hospital discharges, filing of amendments, status reports, and petitions for COT clients, transportation needs, staffing with clinical team, BHMP and RN, assist with ALS/ILS skills, medication observations, and VocRehab needs for employment. Intergraded health services with assistance in medical follow up appointments and medical needs, on call for crisis needs and assessment for DTS/DTO in a crisis situation. Working with Peer Mentors, and Family Mentors. Internet Explorer, ClaimTrak, NextGen 
Case Manager 
Glendale and Peoria, AZ 
* SMI/Substance Abuse 30+ clientele, referrals for clients based on their 
needs, intake into residential housings, discharge and following protocol from hospital discharges, filing of amendments and petitions for COT clients, transportation needs, staffing with clinical team, BHMP and RN. Working with VocRehab Specialists, Peer Mentors, and Family Mentors. Internet Explorer, ClaimTrak, NextGen

Clinical II/Pool Staff

Lifewell Behavioral Wellness
Phoenix, AZ

June 2012 to March 2014

Phoenix, AZ 
* SMI/Substance Abuse 24 hour facility; Individual counseling sessions, 
facilitate group sessions, Individual Service Plans, assessments, intakes, crisis intervention, assist BHPP with daily activities including chores and cooking, monitor self-administration of medication, chart daily progress notes, case management, room checks, drug and alcohol testing. Internet Explorer, ClaimTrak, Site log, NextGen

Independent Accounting Specialist

Weather-Tek Design Center, Inc
Brookfield, WI

February 2006 to October 2012

Resident Assistant

Weather-Tek Design Center, Inc

August 2011 to January 2012

Tempe, AZ 
* Maintain resident co-living situations, in-take of new patients, random room 
searches, drug and alcohol testing, transportation to appointments, review policy and rules, encourage residents to maintain their daily routine and eating schedules, attend meetings regarding updates on patients.

On-Call Advocate

The Woman's Shelter
Waukesha, WI

August 2005 to August 2010

Weekly on-call volunteer position; met with SAIN RN at the ER when client 
arrived, assessed for treatment, assisted client through rape kit and questionnaire by the RN, contacted law enforcement and confirmed that client rights were being met during interview process, offered therapy options, assist with safe pickups of clients or taking clients from the hospital to the safe zone housing, training, documentation of cases.


Bachelor in Psychology

Ottawa University

August 2008 to May 2012

Associate in Paralegal

Bryant and Stratton

June 2006

Master in Psychology

Ottawa University