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Jessica Ledesma

GARNISHMENT SERVICES SR. ACCOUNT MANAGER - ADP

Glendora, CA

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Work Experience

GARNISHMENT SERVICES SR. ACCOUNT MANAGER

ADP
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San Dimas, CA
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September 2007 to Present

Customer Service job receiving multiple promotions with performance exceeding regular job requirements and exceeding customer satisfaction. 
Manages relationship with clients and headquarters. Ensures that ADP's services are aligned with Global HR Strategies and needs. Ensures consistency of high quality of service measured through service metrics and regular reviews with the client and governance meetings. Keeps client abreast of business changes. Routes escalations, securing appropriate resources for resolution. Provides technical assistance to clients regarding payroll systems and interface issues. Assists client with implementation of new platforms of services. Provides training to other associates on how to provide top level quality service. Advises management on best practices and how to align processing to meet overall business needs. Experience with multiple pay system platforms such as People Soft, SAP, Oracle, Lawson, Infinium, JD Edwards, Kronos, Ulti-pro.

HUMAN RESOURCES/PAYROLL ADMINISTRATOR

New Horizons Computer Learning Centers
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Anaheim, CA
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May 2005 to September 2007

Received numerous employee compliments and employer recognition during my tenure. 
Performed all activities necessary to process multiple payrolls for 18,000 employees across the United States. Maintained payroll records, tax report filing records and voluntary and involuntary deduction reports. HR admin generalist responsible for supporting company within every area relating to human resources including benefits, recruitment and terminations. Experience with ADP payroll platforms PCPW and Payforce.

REAL ESTATE TAX SERVICE SPECIALIST

Lereta Corp
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Irwindale, CA
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October 2001 to May 2005

Exceeded company expectations for production of processing payments for real estate tax impound accounts. 
Focus on customer retention by quick resolution on impound payment issues. Provided timely resolution to inquiries received from tax bureaus and homeowners. Ensures consistency of high quality of service measured through service metrics and regular performance reviews. Assertively identify and assess client needs, document required action steps and coordinate with appropriate internal teams in line with established operational and technical parameters.

Education

Bachelor's

University of LaVerne

January 2010 to Present

Additional Information

SKILLS/ EQUIPMENT 
• Microsoft XP Pro, 7 • Microsoft Excel • Scripting/Interfaces 
• Windows Word • Microsoft PowerPoint • File transfers 
• Microsoft Visio • Scripting/Interfaces • Training Knowledge 
• Microsoft Access • File transfers • Scripting/Interfaces 
• Field Service • Training Knowledge • File transfers