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Jessica Luna

Operations Manager - GOOGLE

Sunnyvale, CA


Looking for Management/Supervisor position. A job that I can make a career out of and benefit from in the future. I am a high-energy Supervisor successful in building and motivating dynamic teams. Staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Work Experience

Operations Manager

Mountain View, CA

October 2012 to Present

Communicate to fellow operators job assignments posted by supervisor 
Track attendance 
Train new operators as required 
Provide coaching and counseling for operators 
Communicate disciplinary or other issues that may arise to supervisor 
Support Supervisor in creating manuals and procedures 
Responsible for departmental shift report, providing accurate and complete recap of shift activities. 
Collect statistics on operator and shift productivity. 
Maintains time records and collects statistics on production. 
Participates in operational meetings as needed. 
Examines items produced to determine if they meet quality specifications. 
Suggests changes in working conditions and use of equipment to increase efficiency of department, or work crew. 
Reports machine and equipment malfunctions to maintenance personnel 
Flexibility to adjust to new instructions regularly

Quality Control Operator

Mountain View, CA

April 2012 to October 2012

Run QA tools and answer key quality questions about images 
Data enter key meta data and other information as requested with high accuracy 
Identify and tag different elements of books 
Identify critical problems with images, and categorizes for fixes


Mountain View, CA

October 2006 to February 2008

Provide prompt, courteous and accurate customer service at the point of sale, returns and exchanges. 
Communicate area assignments to other associates. 
Document assignments in writing and ensure assignments are timely and complete. 
Recruit, develop, retain and motivate associates through training, communication and continuous feedback. 
Manage associate performance in partnership with other members of store management.



Los Altos High School -
Los Altos, CA



Operations management Microsoft Word, Excel, PowerPoint Staff development Planning/coordinating management Team leadership Staff training Organizational planning Fluent Spanish speaking