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Joella Rusgrove

Texas Works Advisor

San Antonio, TX


Case Management: Felony and County Courts  
Court Room experience: District Court 187th and County Court #7 
Experienced in quality assurance, team building and preparing statistical reports 
Skills: Highly organized, detail oriented, customer service, and people oriented 
Excellent Administrative skills 
Working with sensitive information 
Six Years Bank experience: 1977 to 1982

Work Experience

Texas Works Advisor 11

HHSC: State of Texas
San Antonio, TX

January 2010 to February 2013

My job duties and responsibilities: Customer Service and handling clients and the public. I preformed basic arithmetic functions, including using decimals and computing percentages. I am great in maintain working relationships with my co-workers and supervisors. I am very effective with public affairs/public relations, communications, ideas, policies, concepts and procedures. Strong analytical skills, I have a history and a basic understanding of the banking and financial industries and knowledge of basic economic principles. I have excellent communication skills in writing and orally, with the ability to communicate ideas and recommendations both orally and in writing. Strong organizational and project management skills with the ability to manage multiple tasks and priorities. I love helping people and resolving difficult issues. I am detailed and precise in my work.

Certified Paralegal

Joel H. Klein & Associates
San Antonio, TX

January 2009 to September 2009

78213 * Web: (210) 734-4488 
My duties included all Paralegal responsibilities such as: Have received specialized training through formal education or many years of experience; work under the supervision and direction of an attorney; and perform non-clerical, substantive legal work in assisting an attorney. Consumer Collections: Duties include scheduling depositions, mediations, drafting correspondence/motions/discovery and heavy contact with opposing counsel, courts, mediators, and clients. Ability to work well with deadlines, prioritize tasks and a diligent worker. Scheduling and handling Mediations. Post- Judgment collection duties. Customer Service and confidentially is always the upmost importance.

Bexar County Court Collection Specialist

Bexar County Civil Service
San Antonio, TX

December 2001 to August 2008 
Intake procedures, which involved personal interviewing to inform and explain the terms and conditions required of the collection program. Managing defendants that were granted probation by the County and Felony Court System, Bexar County, Texas; per State requirements. Prepare monthly reports to perform case management procedures. Establish and maintain intake stats for monthly and quarterly reports. Attending court, Pre- Sentencing dockets, i.e. (PSI) dockets and managing the 187th District Court, Collection as well as the interviewing newly placed Probation Defendants. My strengths are Customer Service, and establishing a relationship with the Defendant to insure that they complete their financial responsibilities set forth by the Judicial System. Career change.

Office Manager/Executive Administration Assistant

Ridgecrest Dr
San Antonio, TX

November 1999 to September 2001

B&A Architects, Inc., San Antonio TX 
Provide daily support to staff by drafting correspondence, invoicing, collections, preparing payroll, accounts payable, accounts receivables, balancing books, billing out projects, and handling human resource issues. Career Change.

Customer Service Specialist Technician

MCI WorldCom Technologies
San Antonio, TX

September 1995 to September 1999

Assisted commercial customers in resolving trouble tickets and billing issues for toll free commercial accounts. Handled inbound and outbound calls and performed troubleshooting. Coordinated resolutions and telecommunications with local phone companies and technicians. To include Alaska, Hawaii and the Caribbean. Worked with MCI on Alaska, Hawaii and Caribbean trouble issues for 800 numbers. Company closed down.

Technician, Industrial Engineer I.E

Mission Valley Textile, Inc
New Braunfels, TX

July 1989 to August 1995

Performed plant inspections, studied and summarized production jobs. Evaluated production reports for the purpose of calculating weekly payroll for approximately 600 employees. Study and made assessments to run the plant, worked all three shifts as needed. Completed daily and weekly production reports, and handled the preparation of security and safety documents for monthly plant inspections. Company closed down.

Bank Teller and New Accounts Representive

Wabash Valley Bank and Trust
Wabash, IN

1982 to 1985

Bank Teller

Lackland Federal Credit Union on Lackland Air Force Base
San Antonio, TX

1979 to 1980

Credit Card Specialist

Frost Bank
San Antonio, TX

1977 to 1979

Approved Visa and Master Card, monitored accounts and handled Collections.


Business Management/Human Services

Wayland Baptist University

Certificate in Paralegal

University of Texas in San Antonio -
San Antonio, TX

April 2008

Criminal Justice

Wayland Baptist University - -
San Antonio, TX

2001 to 2004

Business Administration in Business (Taking online courses)

South University -



3-05-2013 to 03-05-2015: Notary Public Commission from the State of Texas, License expires on 2014.

Additional Information

➢ Skills: Highly organized, detail oriented, customer service, and people oriented 
➢ Excellent Administrative skills 
➢ Working with sensitive information 
➢ Six Years Bank experience: 1977 to 1982 
➢ Microsoft Word 2003, 2007, Vista and learning Windows 8 
➢ Excel, 
➢ Outlook 
➢ Publisher 
➢ Lexis-Nexis 
➢ Internet Research 
➢ Pro-Doc 
➢ Westlaw 
➢ Bexar County Criminal Justice System (CJIS) preparing all kinds of Excel spreadsheets 
➢ MS 2003 & 2007 and Vista Program. 
➢ State of Texas, Snap and Medicaid systems: Federal and State level policy.