San Antonio, TX
Case Management: Felony and County Courts
Court Room experience: District Court 187th and County Court #7
Experienced in quality assurance, team building and preparing statistical reports
Skills: Highly organized, detail oriented, customer service, and people oriented
Excellent Administrative skills
Working with sensitive information
Six Years Bank experience: 1977 to 1982
Texas Works Advisor 11
January 2010 to February 2013
My job duties and responsibilities: Customer Service and handling clients and the public. I preformed basic arithmetic functions, including using decimals and computing percentages. I am great in maintain working relationships with my co-workers and supervisors. I am very effective with public affairs/public relations, communications, ideas, policies, concepts and procedures. Strong analytical skills, I have a history and a basic understanding of the banking and financial industries and knowledge of basic economic principles. I have excellent communication skills in writing and orally, with the ability to communicate ideas and recommendations both orally and in writing. Strong organizational and project management skills with the ability to manage multiple tasks and priorities. I love helping people and resolving difficult issues. I am detailed and precise in my work.
January 2009 to September 2009
firstname.lastname@example.org * Web: joelklein.com (210) 734-4488
My duties included all Paralegal responsibilities such as: Have received specialized training through formal education or many years of experience; work under the supervision and direction of an attorney; and perform non-clerical, substantive legal work in assisting an attorney. Consumer Collections: Duties include scheduling depositions, mediations, drafting correspondence/motions/discovery and heavy contact with opposing counsel, courts, mediators, and clients. Ability to work well with deadlines, prioritize tasks and a diligent worker. Scheduling and handling Mediations. Post- Judgment collection duties. Customer Service and confidentially is always the upmost importance.
Bexar County Court Collection Specialist
December 2001 to August 2008
Intake procedures, which involved personal interviewing to inform and explain the terms and conditions required of the collection program. Managing defendants that were granted probation by the County and Felony Court System, Bexar County, Texas; per State requirements. Prepare monthly reports to perform case management procedures. Establish and maintain intake stats for monthly and quarterly reports. Attending court, Pre- Sentencing dockets, i.e. (PSI) dockets and managing the 187th District Court, Collection as well as the interviewing newly placed Probation Defendants. My strengths are Customer Service, and establishing a relationship with the Defendant to insure that they complete their financial responsibilities set forth by the Judicial System. Career change.
Office Manager/Executive Administration Assistant
November 1999 to September 2001
B&A Architects, Inc., San Antonio TX
Provide daily support to staff by drafting correspondence, invoicing, collections, preparing payroll, accounts payable, accounts receivables, balancing books, billing out projects, and handling human resource issues. Career Change.
Customer Service Specialist Technician
September 1995 to September 1999
Assisted commercial customers in resolving trouble tickets and billing issues for toll free commercial accounts. Handled inbound and outbound calls and performed troubleshooting. Coordinated resolutions and telecommunications with local phone companies and technicians. To include Alaska, Hawaii and the Caribbean. Worked with MCI on Alaska, Hawaii and Caribbean trouble issues for 800 numbers. Company closed down.
Technician, Industrial Engineer I.E
July 1989 to August 1995
Performed plant inspections, studied and summarized production jobs. Evaluated production reports for the purpose of calculating weekly payroll for approximately 600 employees. Study and made assessments to run the plant, worked all three shifts as needed. Completed daily and weekly production reports, and handled the preparation of security and safety documents for monthly plant inspections. Company closed down.
Bank Teller and New Accounts Representive
1982 to 1985
1979 to 1980
Credit Card Specialist
1977 to 1979
Approved Visa and Master Card, monitored accounts and handled Collections.
Business Management/Human Services
Certificate in Paralegal
2001 to 2004
Business Administration in Business (Taking online courses)
➢ Skills: Highly organized, detail oriented, customer service, and people oriented
➢ Excellent Administrative skills
➢ Working with sensitive information
➢ Six Years Bank experience: 1977 to 1982
➢ Microsoft Word 2003, 2007, Vista and learning Windows 8
➢ Internet Research
➢ Bexar County Criminal Justice System (CJIS) preparing all kinds of Excel spreadsheets
➢ MS 2003 & 2007 and Vista Program.
➢ State of Texas, Snap and Medicaid systems: Federal and State level policy.