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John Harrington

Operations Team Lead/Sr. Systems Engineer - IBM

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John is an experienced information technology specialist with extensive experience in leading technical individuals in attaining the goals of the organization's mission. John has experience designing, developing, deploying, integrating and maintaining various information systems in secure environments. His solid technical experience and capabilities are balanced with excellent structured analysis and problem solving skills. He has outstanding written and verbal communication skills. John is comfortable in client facing environments and in support of executive level clientele. He is extremely personable and carries himself with extreme professionalism.

Work Experience

Operations Team Lead/Sr. Systems Engineer

IBM
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Boulder, CO
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March 2010 to Present

Served as Service Area Manager (HR Manager) to Operations Team 
• Developed and executed plan to consolidate raised floor equipment footprint to reduce operating expenses by over $1M annually. 
• Deployed, managed and supported 1,500 servers including Windows, Linux, and AIX at two FISMA medium data centers. 
• Developed/Documented backup/restore and disaster recovery procedures for organization. 
• Managed geographically dispersed team of ten system engineers and system administrators. 
• Followed ITIL compliant processes for change and release management, contributing member of change advisory board and architectural review board. 
• Designed and implemented Symantec Endpoint Protection Manager, MS WSUS, Tivoli Provisioning Manager, in a multi-tenancy environment. Solutions support FIMS infrastructure as well as several Federal Government clients. 
• Developed architectural artifacts adhering to strict ITLM documentation requirements as requested by ITIL compliant customer. 
• Created/Administrated several MS SQL 2005/8 databases supporting production applications. 
• Provided project management support from project infancy to maturation. 
• Provided business office support through labor planning/forecasting for team. 
• Designed and deployed multiple MS Active Directory domains for Federal Government clients. 
• Hardened server operating systems to DISA Gold standard. 
• Performed vulnerability scanning of environment, documented and remediated security findings.

IT Architect / Systems Engineer DHS

IBM
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Boulder, CO
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April 2008 to Present

Designed and implemented multi-tiered Microsoft Windows Server Update Services and McAfee ePolicy Orchestrator solution supporting 21,000 workstations and servers. 
• Developed architectural artifacts adhering to strict ITLM documentation requirements as requested by ITIL compliant customer. 
• Created/Administrated MS SQL 2005 databases supporting McAfee ePolicy Orchestrator and MS Windows Server update services. 
• Provided project management support from project infancy to maturation. 
• Provides on-going system support of thirty multi platform production servers. 
• Trained members of the Security Operations Center on use of security tools. 
• Built virtual development/test lab for Operations Center using VMware ESX 
• Created/Maintained Active Directory Group Policies 
• Performed datacenter migration from Boulder CO, to Westminster CO without service interruption.

IT Specialist / MS Windows Deployment Consultant

IBM
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Boulder, CO
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May 2006 to April 2008

Performed systems integration support for IBM xSeries server hardware for the USDA Forest Service. 
• Assisted in the architecture and design of IBM Director/Remote Deployment Manager infrastructure used for server deployments. 
• Supported effort to develop and deploy the Windows Server 2003 image to over 2,000 servers in the enterprise. 
• Provide level three support for IBM Director/Remote Deployment Manager solution in place.

IT Specialist / BlackBerry Solutions Architect

IBM
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Boulder, CO
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September 2005 to April 2008

Worked directly with project management and relevant stakeholders to ensure project milestones were met and solution was implemented on time and under budget. 
• Developed and implemented enterprise system architecture for BlackBerry solution for 2,000 USDA Forest Service end users. 
• Developed system documentation to include architectural artifacts, implementation plans, deployment plans and test cases for requirement verification. 
• Provided level three support for USDA Forest Service BlackBerry end users.

IT Specialist / Tivoli Test Engineer

IBM
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Boulder, CO
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October 2006 to July 2007

Develop and test Tivoli solutions for integration with the USDA Forest Service enterprise. 
• Maintain test laboratory. 
• Create and deploy Tivoli software distribution packages.

IT Specialist / Server Consolidation Specialist

IBM
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Boulder, CO
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November 2004 to September 2005

Provided analysis of current US Navy Installation for possible monetary savings via server consolidation. 
• Upon completion, Navy projected a savings of 8 million dollars in annual operating expenses. 
• Reviewed all documents submitted by server consolidation architects prior to delivery to customer.

IT Specialist / PC Specialist

IBM
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Boulder, CO
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April 2003 to November 2004

Performed integration testing with x86 laptop and desktops for the USDA Forest Service. 
• Provided level three help desk support, verified system images prior to release in the field. 
• Packaged software for deployment via Tivoli software distribution. 
• Developed initial systems architecture for Microsoft Software Update Services.

Internal Help Desk Support / Asset Manager

IBM
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Boulder, CO
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February 2001 to April 2003

Supported internal IBM customers with desk side support on laptop and desktop computers. 
• Provided computer maintenance including upgrading hardware and software. Also fulfilled asset management responsibilities for hardware and software. 
• Provided Lotus Notes database administration.

Education

B.B.A. in Management Information Systems

University of Oklahoma

December 2000

Additional Information

Skills Environments: Microsoft Windows Server, AIX, RHEL, MS-DOS, Windows Clients, VMware ESX, Linux 
Software: McAfee ePolicy Orchestrator, Symantec Endpoint Protection Manager, Microsoft Windows Server Update Services, MS SQL Server, Active Directory, Tivoli, DHCP, DNS, IBM Internet Security Systems