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Sales Associate

Sales Associate - Aflac

College Park, GA

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Over 20 years' experience as an Administrative Specialist and Customer Service Representative. Offer leadership and management experience with broad expertise in administration/customer service and coordination, relationship building, training and development. Demonstrate exceptional analytical, organizational, communication and interpersonal skills, decision-making skills, complaint/conflict resolution, and the ability to work with a diverse staff. An unwavering commitment to customer service with the ability to build productive relationships and win customer loyalty. Superior understanding of typical inspection and code enforcement duties.

Authorized to work in the US for any employer

Work Experience

Sales Associate

Aflac
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Atlanta, GA
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September 2015 to Present

• Sale representative for life and health insurance policies. 
• Sold over 100 insurance policies to small businesses and individuals. 
• Ensured policy requirements were met by all personnel requesting an insurance policy. 
• Managed payment method on all clients. 
• Provided outstanding customer service; increased clientele by 10%. 
• Excellent organizational abilities. 
• Strong people skills. 
• Proficient in the use of MS Office applications especially MS Word.

Operator Para Transit

Metropolitan Atlanta Rapid Transit Authority
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Atlanta, GA
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November 2013 to August 2015

• Ensure the safety of all passengers; transported over 100 passengers weekly, with ZERO accidents. 
• Always ensured bus was inspected before, during and after shift; maintained 95% operational readiness rate of bus at all times. 
• Drove routes on schedule; ensured 90% on time arrival at destination. 
• Obey all traffic regulations; always utilized defensive driving skills. 
• Help passengers on and off bus. 
• Collect fares. 
• Report traffic delays and accidents. 
• Advised passengers of bus policies as needed. 
• Receive over a dozen "You're a Star Awards" for Customer Service.

Transportation Security Manager

Transportation Security Administration
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Hapeville, GA
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October 2002 to April 2013

• Manage 135 associates in three different locations. 
• Resolve and troubleshoot any personnel concerns or mechanical problems. 
• Provide daily reports to upper management. 
• Communicate the importance of meeting daily objectives with associates. 
• Maintain above 90% completion of online training requirements. 
• Provide input about the operation to enhance level of security procedures being performed. 
• Address staffing requirements daily to ensure operation ran efficiently 100% of time. 
• Increased the usage of Advanced Imaging Technology above local policy by 10% daily. 
• Operate all standard office equipment. 
• Maintain neat and organized files. 
• Maintain various databases/spreadsheets. 
• Strong people skills. 
• Proficient in the use of MS Office applications especially MS Word. 
• Excellent organizational abilities.

Assistant Manager

ITS
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Hapeville, GA
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February 2001 to October 2002

• Direct supervisor of five first line supervisors. 
• Strong people skills. 
• Excellent organizational abilities. 
• Confiscated prohibited items. 
• Communicated with the public. 
• Gave directions. 
• Responded to inquiries. 
• Prevented security breaches. 
• Gathered intelligence. 
• Maintained order at checkpoints. 
• Closed entry areas following security breaches. 
• Contacted police in emergencies. 
• Coordinated security for aviation. 
• Reported dangerous objects.

Assistant Store Manager

Sears Automotive Center
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Atlanta, GA
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January 1998 to January 2001

• Responsible for the cash management of store value at $100,000 plus. 
• Responsible for asset protection of entire store. 
• Supervise nine Sales Representative and 15 Technicians. 
• Had the best profit & loss percentages of all departments of 95%. 
• Greeted all customers and provided accurate information on services. 
• Strong people skills. 
• Excellent organizational abilities. 
• Maintain neat and organized files.

Personnel Sergeant

United States Army
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Fort Benning, GA
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August 1979 to June 1998

• Manager of Personnel Administration Center serving over 1000 personnel. 
• Manage a fast pace environment. 
• Interactions with personnel of all levels providing first class customer service. 
• Direct supervisor of fifteen personnel. 
• Strong people skills. 
• Maintain neat and organized files. 
• Proficient in the use of MS Office applications especially MS Word.

Additional Information

Skills 
Cash Management, Communication Skills, Customer Relations, Office Equipment, Police, Safety, Sales, Staffing, Troubleshooting