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Jorianna Able

Master Control Operator - WAVE

Prospect, KY

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Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer 
aptitude and telephone etiquette.

Authorized to work in the US for any employer

Work Experience

Master Control Operator

WAVE
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Louisville, KY
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December 2012 to Present (3 years, 6 months)

40203 
Operate studio cameras, character generator, teleprompter, audio console, and director switcher for early morning and midday news. 
Edit early morning news segments and stories.

Billing Adjudicator

Omnicare, Inc
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Louisville, KY
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March 2011 to December 2012 (1 year, 9 months)

4400 Ole Brickyard Cir., Louisville, KY 40218 
Contact providers and long-term care facilities to resolve patient pharmacy claims. 
Provided customer service for any long-term care pharmacy that had questions on how to resolve pharmacy claims. 
Maintained a quota per day on resolved pharmacy claims.

Senior Branch Account Executive

Citi Financial
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Louisville, KY
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October 2009 to February 2011 (1 year, 4 months)

40241 
Effectively managed a high-volume of inbound and outbound customer calls. 
Addressed and resolved customer product complaints empathetically and professionally 
Made collection calls to customers with past due accounts and offered options to make their account current if needed. 
Inquired about personal loans with current and prospective customers and offer insurance options. 
Maintained sales quota of insurance options to current and prospective customers.

Customer Care Specialist

Humana
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Louisville, KY
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August 2007 to May 2009 (1 year, 9 months)

40202 
Provided service for enrollment, billing, claims, and pharmacy issues for customers. 
Effectively managed a high-volume of inbound and outbound customer calls. 
Addressed and resolved customer product complaints empathetically and professionally. 
Defused volatile customer situations calmly and courteously. 
Accurately documented, researched and resolved customer service issues.

Education

Bachelor of Science in Communication

Spalding University

2013

Skills

Microsoft Office (10+ years), Adobe Photoshop (3 years), Motion 4 (1 year), Final Cut Pro 7 (4 years), Type 40 wpm (10+ years), Sales (2 years)

Additional Information

Skills 
Conflict Resolution Proficiency Enthusiastic Customer Service 
Phone Customer Service Skilled in call center operations 
Exceptional workflow management Strong problem solving aptitude 
Strong sales aptitude (retail and insurance)