1997 to Present
Software Instructor: Continue to provide high level instruction on all levels of Microsoft Office to adults in a wide range of professions.
PC Deployment Technician: Worked on several teams and independently replacing older Windows based PC equipment in small businesses, schools and hospitals.
Help Desk Technician: Worked with IBM to support AT&T in Fairhaven MA. Responsibilities included software repair ranging from complete rebuild of the machine's software, resolving virus issues, to coaching, and most importantly, calming the client into a positive computer experience, both short and long term.
BA in Psychology
Customer Service. Knowing what the customer wants and translating that into what they need. I solve the problem with a team approach.
Educator: Proficient with in-class instruction of adults in a variety of computer skills including using most software applications. Longtime baseball coach with emphasis on children aged 6 through 12 years old. Worked many hours volunteering in classrooms with my children.
Earned a Psychology degree from Southeastern Massachusetts University targeting child development.
General Computer Maintenance: As a general computer contractor, I have trained in many versions of Microsoft Office, resolved many MS Office issues, and installed many applications both locally and using remote access tools. Specializing in Software Shortcuts and Efficiency Enhancement Techniques.