To obtain a leadership position in a fast-paced Customer Service or Support environment, where I can help develop, manage and motivate a top performing team.
2012 to Present
Responsible for working with external clients and internal departments to help my representatives identify their needs and how the company can best meet those requirements. Work to meet staffing call volumes and provide feedback to not only help employees meet EBay's goals but also meet the representative's individual goals on a monthly basis. Weekly coaching sessions and annual performance reviews.
2007 to 2012
Run daily operations for PC Industries, the parent company over multiple sub-companies in various areas. Responsible for areas in budget, marketing, vendor/customer relations, account management duties for own clients, media, collections and service.
2000 to 2007
Supervised Outbound/Inbound team of 25 people. Responsible for collections and payments as well as business plans. Reporting monthly progress with Senior Management. Met business plan for 22 consecutive months, which was corporate record.
Bachelor in Business Management
1990 to 1995
- Experienced in the training and support of new and existing employees with a focus on developing and helping each to accomplish their career goals.
- Proficient at managing multiple projects as needed both independently and in collaboration with other companies. Excellent Project Management skills.
- A proven ability to resolve conflict and mediate between management, employees and vendors.
- Project Management, Collections and Customer Service.