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Justin Berg

Accounts Manager - EBay/StubHub

Herriman, UT

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To obtain a leadership position in a fast-paced Customer Service or Support environment, where I can help develop, manage and motivate a top performing team.

Work Experience

Accounts Manager

EBay/StubHub
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Salt Lake, UT
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2012 to Present

Responsible for working with external clients and internal departments to help my representatives identify their needs and how the company can best meet those requirements. Work to meet staffing call volumes and provide feedback to not only help employees meet EBay's goals but also meet the representative's individual goals on a monthly basis. Weekly coaching sessions and annual performance reviews.

Operations Manager

PC Industries
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Herriman, UT
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2007 to 2012

Run daily operations for PC Industries, the parent company over multiple sub-companies in various areas. Responsible for areas in budget, marketing, vendor/customer relations, account management duties for own clients, media, collections and service.

Supervisor

Citigoup/Associates
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Salt Lake, UT
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2000 to 2007

Supervised Outbound/Inbound team of 25 people. Responsible for collections and payments as well as business plans. Reporting monthly progress with Senior Management. Met business plan for 22 consecutive months, which was corporate record.

Education

Bachelor in Business Management

University of Utah -
Salt Lake City, UT

1990 to 1995

Additional Information

Skills 
 
- Experienced in the training and support of new and existing employees with a focus on developing and helping each to accomplish their career goals. 
- Proficient at managing multiple projects as needed both independently and in collaboration with other companies. Excellent Project Management skills. 
- A proven ability to resolve conflict and mediate between management, employees and vendors. 
- Project Management, Collections and Customer Service.