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Computer Consultant – Volunteer

A motivated professional with quality experience as a Call Center Manager and Help Desk Lead, Network and Storage Administrator, Software Tester, Manage Project and Implementation Management, Technical Support and Trainer; Possess strong inter-personal skills, C-level to general audience; analytical problem solver

Houston, TX


Work Experience

Computer Consultant – Volunteer

Anointed Faith Family Church
Tomball, TX

January 2013 to Present

•Server administrator – Windows platform  
•Update software/hardware on network computers 
•Configure Kiosk machine performance 
•Train end users on Kiosk, PC’s and Mac operating systems

Systems & Storage Administrator

Hewlett Packard
Houston, TX

January 2012 to January 2012

3Par Storage array Administrator 
• Support Virtual Classes utilizing Inform Management Console (IMC) 
• Rack and configure Proliant servers attached to HP 3PAR array 
• Installation and maintenance of HP Blade System c-class blade infrastructure 
• VMware, Hyper-V and StoreOnce D2D support 
• Firewall Access support (Sonicwall) 
• 24hr support of 3Par training instructors (Globally) 
• Support lab access, operations, troubleshooting and resetting of the equipment. 
• Installations, configuring, testing, resetting and troubleshooting of lab equipment to ensure proper functioning of the equipment 
• Management of inbound and outbound freight, working with event coordinators and delivery drivers 
• Gained knowledge of online shipping tools - FedEx and ROSA

Church Accompanist

Smyrna Baptist Church
Atlanta, GA

February 2008 to November 2011

•Prepare songs for Sunday services 
•Teach singers tone structure 
•Piano and organ accompanist for services

I - II Tier Support – Call Center

Delta Global Services
Atlanta, GA

2005 to 2010

Consulted and provided technical advice and guidance to global users. 
• Serviced 75,000 employees globally; resolved critical customer issues in a timely and efficient manner. 
• Employed a high degree of Service Level Agreement, technical expertise, incident resolution, and timeliness. Multi-tasked in a fast-paced environment while maintaining attention to detail. 65 -80 calls per shift. 98% Service Resolution. 
• Trained others, shared information and assisted others in a team environment. 
• Troubleshot and restored technical service and equipment incidents by analyzing, identifying, and diagnosing faults and symptoms internal/external. 
• Utilized Active Directory/LDAP/ Profile rename & desktop recovery, Blackberry support, VPN support. Add/Remove group access, Unlock/Reset passwords, Extend user account, F5/2-Factor Token Support, Host Print configuration, Adding/removing workstation process, Account extensions, Groups and Policies, Replication issues, Join Domain process. 
• Configured OSS, DRN, CAT, AQF, Macros, Ready Keys, Juniper configuration, Remote access.

Computer Consultant

St. Philips Missionary Baptist Church
Celina, TX

2001 to 2005

Maintained and provided maintenance to the organization's network with 0% impact to the customer. 
• Maintained customers' SLA to ensure customer satisfaction. 
• Updated network software; Administered Exchange server 
• Renamed passwords for access to network; Joined workstations and printers to domains 
• 24/7 on call support 
• Remote access to workstations -Daneware, RDP

Software Test Engineer

Efficient Networks - A Division of Siemens
Dallas, TX

1999 to 2001

Performance testing on all Windows Platforms 
• Generated bugs into team track (Test Director) 
• Ghost system for continuous testing 
• Stress testing 
• Correspond with developer with updates


Bachelor of Science in Technical Management

DeVry University
Decatur, GA

2005 to 2006

Associates Degree in Network Administration in Networking

North Lake Community College
Irving, TX

1995 to 1998

Certificate in Electronics in Electronics

Elkins Institute
Dallas, TX

1986 to 1988