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Computer Consultant – Volunteer

A motivated professional with quality experience as a Call Center Manager and Help Desk Lead, Network and Storage Administrator, Software Tester, Manage Project and Implementation Management, Technical Support and Trainer; Possess strong inter-personal skills, C-level to general audience; analytical problem solver

Houston, TX

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Work Experience

Computer Consultant – Volunteer

Anointed Faith Family Church
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Tomball, TX
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January 2013 to Present

•Server administrator – Windows platform  
•Update software/hardware on network computers 
•Configure Kiosk machine performance 
•Train end users on Kiosk, PC’s and Mac operating systems

Systems & Storage Administrator

Hewlett Packard
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Houston, TX
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January 2012 to January 2012

3Par Storage array Administrator 
• Support Virtual Classes utilizing Inform Management Console (IMC) 
• Rack and configure Proliant servers attached to HP 3PAR array 
 
• Installation and maintenance of HP Blade System c-class blade infrastructure 
 
• VMware, Hyper-V and StoreOnce D2D support 
 
• Firewall Access support (Sonicwall) 
• 24hr support of 3Par training instructors (Globally) 
• Support lab access, operations, troubleshooting and resetting of the equipment. 
• Installations, configuring, testing, resetting and troubleshooting of lab equipment to ensure proper functioning of the equipment 
• Management of inbound and outbound freight, working with event coordinators and delivery drivers 
• Gained knowledge of online shipping tools - FedEx and ROSA

Church Accompanist

Smyrna Baptist Church
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Atlanta, GA
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February 2008 to November 2011

•Prepare songs for Sunday services 
•Teach singers tone structure 
•Piano and organ accompanist for services

I - II Tier Support – Call Center

Delta Global Services
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Atlanta, GA
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2005 to 2010

Consulted and provided technical advice and guidance to global users. 
• Serviced 75,000 employees globally; resolved critical customer issues in a timely and efficient manner. 
• Employed a high degree of Service Level Agreement, technical expertise, incident resolution, and timeliness. Multi-tasked in a fast-paced environment while maintaining attention to detail. 65 -80 calls per shift. 98% Service Resolution. 
• Trained others, shared information and assisted others in a team environment. 
• Troubleshot and restored technical service and equipment incidents by analyzing, identifying, and diagnosing faults and symptoms internal/external. 
• Utilized Active Directory/LDAP/ Profile rename & desktop recovery, Blackberry support, VPN support. Add/Remove group access, Unlock/Reset passwords, Extend user account, F5/2-Factor Token Support, Host Print configuration, Adding/removing workstation process, Account extensions, Groups and Policies, Replication issues, Join Domain process. 
• Configured OSS, DRN, CAT, AQF, Macros, Ready Keys, Juniper configuration, Remote access.

Computer Consultant

St. Philips Missionary Baptist Church
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Celina, TX
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2001 to 2005

Maintained and provided maintenance to the organization's network with 0% impact to the customer. 
• Maintained customers' SLA to ensure customer satisfaction. 
• Updated network software; Administered Exchange server 
• Renamed passwords for access to network; Joined workstations and printers to domains 
• 24/7 on call support 
• Remote access to workstations -Daneware, RDP

Software Test Engineer

Efficient Networks - A Division of Siemens
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Dallas, TX
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1999 to 2001

Performance testing on all Windows Platforms 
• Generated bugs into team track (Test Director) 
• Ghost system for continuous testing 
• Stress testing 
• Correspond with developer with updates

Education

Bachelor of Science in Technical Management

DeVry University
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Decatur, GA

2005 to 2006

Associates Degree in Network Administration in Networking

North Lake Community College
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Irving, TX

1995 to 1998

Certificate in Electronics in Electronics

Elkins Institute
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Dallas, TX

1986 to 1988