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Kammie Anderson

Document Specialist Quicken Loans

Roseville, MI

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Obtaining a customer service position where I can effectively utilize my expertise in customer relation and staff leadership.

Work Experience

Document Specialist Quicken Loans

Detroit, MI
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August 2014 to January 2015

Stored data and records for document retrieval and Archives 
• Updated documents when revised 
• Worked at a face past while maintaining accuracy 
• Multitasked while having excellent listening skills

Shift Leader

Server Dave & Busters
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Livonia, MI
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December 2013 to July 2014

Checked supplies, restocked main customer and kitchen stations, and requested order changes based on need. 
• Trained and mentored new employees to bring up to speed and work with established employees to improve performance. 
• Monitored customer and kitchen areas and reallocated staff duties to maximize coverage, efficiency, and customer service. 
• Answered customer questions and resolved issues promptly. 
• Delivered exceptional, friendly, and fast service. 
• Managed closing duties, including reconciliation of the cash drawer.

Concierge

Village Green
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Detroit, MI
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March 2012 to July 2013

Maintained building security, monitored security systems. 
• Adhered to Village Green Operating Procedures. 
• Answered the telephone, provided information to residents and prospects. 
• Accepted all business and residential mail and packages. 
• Accepted service requests from residents and logged requests appropriately.

Trainer

McDonalds
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Detroit, MI
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February 2009 to March 2012

Trained new employees on cash handling, customer service, and food handling/safety. 
• Exercised team leadership and the ability to work in a fast paced environment. 
• Assessed the skillset of team members. 
• Provided assistance in conflict resolution with team members and customers.

Education

Associate of Applied Science

Wayne County Community College -
Detroit, MI

Additional Information

SKILLS & ABILITIES Proficient with Microsoft Office Software 55 wpm with 98% accuracy Seven years of customer service experience