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Kammie Anderson

Document Specialist Quicken Loans

Roseville, MI


Obtaining a customer service position where I can effectively utilize my expertise in customer relation and staff leadership.

Work Experience

Document Specialist Quicken Loans

Detroit, MI

August 2014 to January 2015

Stored data and records for document retrieval and Archives 
• Updated documents when revised 
• Worked at a face past while maintaining accuracy 
• Multitasked while having excellent listening skills

Shift Leader

Server Dave & Busters
Livonia, MI

December 2013 to July 2014

Checked supplies, restocked main customer and kitchen stations, and requested order changes based on need. 
• Trained and mentored new employees to bring up to speed and work with established employees to improve performance. 
• Monitored customer and kitchen areas and reallocated staff duties to maximize coverage, efficiency, and customer service. 
• Answered customer questions and resolved issues promptly. 
• Delivered exceptional, friendly, and fast service. 
• Managed closing duties, including reconciliation of the cash drawer.


Village Green
Detroit, MI

March 2012 to July 2013

Maintained building security, monitored security systems. 
• Adhered to Village Green Operating Procedures. 
• Answered the telephone, provided information to residents and prospects. 
• Accepted all business and residential mail and packages. 
• Accepted service requests from residents and logged requests appropriately.


Detroit, MI

February 2009 to March 2012

Trained new employees on cash handling, customer service, and food handling/safety. 
• Exercised team leadership and the ability to work in a fast paced environment. 
• Assessed the skillset of team members. 
• Provided assistance in conflict resolution with team members and customers.


Associate of Applied Science

Wayne County Community College -
Detroit, MI

Additional Information

SKILLS & ABILITIES Proficient with Microsoft Office Software 55 wpm with 98% accuracy Seven years of customer service experience