An interesting position, where my experience, education and accomplishments will contribute to the success of a growing company.
2010 to Present
Responsible for all office functions and assisting the director in all areas of her work.
Results: Developed efficiency workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions. Implemented needed controls on stock/supplies and standardizing ordering procedures. Developed a sense of organization in the office for time efficient findings and filing.
September 2010 to September 2010
Served as an assistant to the management team, handled a busy phone system, functioned as primary liaison to clients and ensured a consistently positive client experience.
Results: Helped increase client satisfaction. Created automated daily stats reports that reduced inaccuracies and provided management with an important decision-making tool. Quickly became a trusted assistant to the company executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.
1999 to 2005
Lead a team of 52 representatives by showing excellent organization and communication skills. Mentored and showed attention to details with the ability to work in a fast paced environment at all levels of professionalism.
Results: Became a dedicated business professional with a versatile administrative support skill set developed through my experiences.
Office Management * Teambuilding & Supervision * Staff Development & Training * Policy & Procedure Manuals * Records Management * Meeting & Event Planning * Inventory Management * Report & Document Preparation * Spreadsheet & Database Creation * Ability to type 55 WPM
Federal Criminal History Background * Pennsylvania Child Abuse History Clearance * Pennsylvania State Criminal Record Check