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Kerri Ryan

Outbound cold call sales - Farmers

Longmont, CO


To obtain a position where I can leverage my extensive HR management experience and analytical skills with regards to providing excellence every time and increased service improvement.

Work Experience

Customer Service Representative

Anthem, Inc. with Kelly Services

October 2015 to Present (7 months)

Health Plan Advisor and Broker Services 
• Inbound customer service 
• Advising members on Health plan options and renewing them for 2016 
• Assisting with signing up for Federal Subsidy 
• Licensed in Property, Casualty, Life and Health Insurance 
Had the highest retention rate for my group 
Took on additional roles and responsiblities 
Skills Used 
Excellent customer service skills

Outbound cold call sales


January 2014 to June 2015 (1 year, 5 months)

Inbound call sales 
• Completed all reserve training 
• Scheduled and ran multiple events 
• Completely licensed in Property and Causality, Life and Health

1st Line Manager

IBM Global Service

October 1996 to January 2013 (16 years, 3 months)

Manager for Service Desk and ID Management 
• Over 14 years of Human Resources experience 
• Over 14 years of Management and Business Management experience 
• Top Performer at IBM 
• Responsible for staffing, recruiting, and on-boarding for our 500 agent Help Desk, Tier 1.5, IMAC and ID Administration 
• Responsible for working directly with 20 managers within my organization to ensure I was recruiting the staff and skills required for the positions available 
• Worked with Vendor Companies to ensure when they staffed position they were recruiting the correct skills and work ethic required for the position 
• Extensive knowledge of the Colorado Labor laws 
• Went through several reclassification and changing employees status from exempt to non-exempt 
• Documenting and understanding the Colorado laws on exempt and non-exempt employees 
• Extensive work with Senior Management and Account client executives  
• Excellent people skills  
• Provided employees with coaching and feedback 
• Mentoring existing staff for promotional opportunities within the company 
• Responsible for posting, interviewing and promoting employees from agents to supervisors 
• Responsible for budgets, cost savings, cost improvements and service levels 
Professional Attributes: Self-motivated, high results oriented, high level of ownership and accountability, high level of integrity, and team player.


Computer Science

Front Range Community College


MANAGEMENT, HR (10+ years), SAP (1 year), Microsoft (10+ years), Six Sigma (6 years), Customer Service (10+ years), Property, Causality, Life and Health Licensed (1 year)


Life and Health License

January 2014 to April 2016

Additional Information

Summary of Skills: Extensive HR experience, Leadership Skills, Strong management skills and transition work. I have participated in many End User Services project including new staffing, customer briefing, customer visits, Vendor management, ticket tool report, asset management, and data reporting.