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Kevin Anderson

NOC Technician

Plano, TX

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Work Experience

NOC Technician

Verizon Wireless
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Southlake, TX
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October 2006 to December 2011

• Monitor multiple Lucent markets for Critical/Major outages 
• Monitor multiple Nortel markets for Critical/Major outages 
• Test and Troubleshoot DS-1 ckt.s, open trouble tickets with serving telco 
• Interrogate active network elements in alarm, dispatch market technicians if necessary

MTSO Tech I

Sprint/Nextel
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Dallas, TX
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August 2005 to July 2006

• Maintain and repair Nortel DMS 100 GSM Switch equipment 
• Maintain and repair Motorola BSS IDEN System equipment 
• Provision DS-1, DS-3 circuits thru Alcatel 1630 and 1677 DACS

GSM BSS Technical Support Engineer

Lakeside Blvd
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Richardson, TX
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February 2004 to August 2005

• Provide technical assistance to multiple GSM customers on Nortel GSM BSS/PCUSN products 
• Research Nortel documentation and other resources for resolution 
• Provide assistance for Nortel upgrades and installations for BSCe3 and BSC2G equipment 
• Connect to various customer sites for on-line troubleshooting and support

Sr. Field Technician

NorthStar Team
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Plano, TX
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2004 to January 2004

• Maintenance, troubleshooting, repair of Nortel GSM BTS equipment 
• Over see new site installation configurations 
• Advise and support client on coverage problems and resolutions 
• Training of Field Technicians on Operations and Troubleshooting of Nortel BTS equipment

Switch Technician III

T-Mobile Wireless
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Dallas, TX
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December 1999 to October 2003

• Maintenance, repair, provisioning and upgrading of Nortel BSS 2G equipment for GSM PCS 1900 
• Maintenance, repair, provisioning and upgrading of Nortel OMCR 5500 for GSM PCS 1900 
• Maintenance, repair, provisioning and upgrading of Nortel DMS 100/250 switch equipment 
• Maintenance, repair, provisioning and upgrading of Tellabs DACS 5500 and 532 
• Create UNIX scripts for pulling statistics, building new elements and configurations 
• Maintenance, repair, provisioning and upgrading of Glennayre Voice Mail equipment 
Pre-Position: Field Technician Level III 
• Installation, maintenance, upgrade and repair of S800/S12000 Nortel BTS for GSM PCS1900 equipment 
• Oversee new microwave installations for new site turn-ups 
• Dispatch and train new technicians in cell site maintenance, repair and installation 
• Generate technical documents and procedures for support of BTS equipment 
• Sweep antenna systems using the Wiltron Site Master antenna systems analyzer

Technician

T-Mobile Wireless
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March 2000 to March 2000

March 2000 
• Nominated by peers for Voicestream Employee of Excellence, February 2002 
 
Sprint PCS 3/96 to 12/99 
1341 W Mockingbird Lane Ste 600E

Technician

T-Mobile Wireless
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2000 to January 2000

January, 2000

Field Technician II

Nortel BSM
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Dallas, TX
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2000 to 2000

Dallas, Texas 75247 
Position: Field Technician II 
• Maintenance, repair, installation and upgrade Nortel CDMA Metrocell and Legacy BTS equipment 
• Monitor alarms, load scripts, wilt/blossom, modify parameters CDMA sites in Nortel BSM 
• Pull performance statistics and test drive problem areas with RSAT 2000 systems analyzer 
• Sweep antenna systems using the Wiltron Site Master antenna systems analyzer 
Pre-Position: Implementation Engineer (Equipment Specialist) 
• Manage new site construction projects for the new Nortel CDMA system build out • Develop EXCEL and MS Access spreadsheets for project management 
• Design equipment layouts, specifications and configurations for initial and future BTS equipment 
• Specify antenna system layouts and mounting designs for special installations

Field Technician II

A T & T Wireless
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Dallas, TX
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June 1989 to March 1996

• Installation, maintenance, repair and calibration of Motorola AMPS HDII, LDII, HD, LD base stations 
• Installation, maintenance, repair and calibration of Ericsson AMPS/TDMA RBS 882/884 base stations 
• Sweep antenna systems using the Marconi 6201A antenna systems analyzer 
• Confirm and modify cell site databases in the Motorola EMX 2500 and Ericsson AXE 10 switches 
• Test drive analysis of cell site hand-in and hand-outs and call processing 
• Train new cell site technicians in cell site maintenance, repair and installations 
COMPANY ACHIEVEMENTS 
Promotion to Technician Level II 
Nominated by Peers for Circle of Excellence

Education

A.A.S.

Richland Junior College A.A.S. Electro Mechanical Engineering Technology -
Richardson, TX