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Kila Quigley

Customer Service Representative

Jefferson, GA

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To be given an opportunity to learn new skills with the possibility for advancement.

Work Experience

Customer Service Representative

Gill North America
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Buford, GA
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January 2014 to December 2014

Customer Accounts 
• Data Entry, phones, order entry, warranty claims, returns, credits, reports using excel. 
• Email correspondence, updating new product lines and pricing when changes to product occur. 
• Assisting daily in the needs of clients expediting orders and shipping requests.

Staffing Agency Work

Personnel One, TRC Staffing & Express Professionals
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April 2013 to December 2013

Customer Service Assignments

Customer Service Representative

Yokohama Tire
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Buford, GA
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June 2007 to September 2012

Customer Accounts/National Accounts: 
• Data entry, reconciliation, phones, daily reports, email, writing procedures, order entry, return authorizations, pricing, credit and rebills and EDI orders. Utilizing word and excel programs when needed. 
• Assisting daily in the needs of clients expediting orders and shipping requests. 
• Working closely with 3 distribution centers located in Georgia, Ohio and California on shipping needs and requests. 
• Working with Averitt Express Freight, Old Dominion Freight Lines, New England Motor Freight, Choice Transport, Vitran Express and FedEx to name a few of the larger carriers I had contact with on a regular basis due to shipping discrepancies. 
• Sales- Handling sales requests as needed to assist in customer accounts. 
• Worked with one of the top dealers for Yokohama Tire and was sometimes the backup for the largest Dealer Yokohama Tire had. 
• Ford, Mazda, Volvo, Isuzu and Army and Air Force Exchange Services 
• Only contact for customer requests and the needs of national accounts. Handled reconciliation of accounts such as returns and pricing needs for the clients.