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Kristine Do

User Safety Operations Associate - Google Inc

San Francisco Bay Area, CA


Work Experience

User Safety Operations Associate

Google, Inc.
Mountain View, CA

April 2012 to Present

• Resolved 1000+ incoming appeals daily from Google+ end-users in violation of name and age policies while maintaining 99% accuracy rate 
• Maintained weekly team performance metrics and capacity forecasts to determine future operations initiatives 
• Designed metrics reporting templates for other team members to streamline data collection from their work queues 
• Established the Name Appeals Training Guide to facilitate the training and transition of new employees into workflow and provide a reliable reference for the team 
• Administered weekly quality reviews of each team member to ensure appeal decisions were in compliance with guidelines and to prevent future errors

Quality Assurance Intern

Minerva Networks
Alviso, CA

June 2010 to December 2010

• Served as primary liaison between partners, customers, and internal groups for Whole-Home DVR, client application for Minerva’s software platform 
• Performed quality and compatibility testing between various software versions and partner hardware to continually find areas of improvement 
• Collaborated extensively with company partners and internal software engineers to drive customer escalations and product defects to closure 
• Communicated with team members to ensure timely delivery of major product releases and helped each member meet their individual deadlines 
• Coordinated with project manager to manage open tickets for bugs and features


Bachelor of Science in Managerial Economics

University of California -
Davis, CA

August 2011


• Excel: Pivot Tables, Graphs, Functions, basic VLookup • Communication: team player, prior cross-functioning role, experience training others • Fluent in English and Vietnamese

Additional Information

• Major GPA: 3.54 
• Dean’s List: Fall 2008, Spring 2009, Fall 2009, Winter 2010