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Lakisha Bettes

Imaging Specialist - Centricity

Lynwood, IL

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To obtain an administrative position that will allow me to utilize and demonstrate my professional skills within your company.

Work Experience

Imaging Specialist

Randstad (Maximus)
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Chicago, IL
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February 2012 to Present

Imaging specialist in compliance with the State of IL for all Medicaid Programs. 
• Handle all document preparation, scanning, quality assurance for all inbound documents while meeting strict daily deadlines. 
• Links all scanned documents appropriately to assigned cases utilizing (2) systems. 
• Prepares all documents for storage and disposal in recycle bins daily. 
• Perform outbound call attempts to clients daily for undeliverable mail received. 
• Maintains daily reports and track all outgoing mail within a 24-timeframe on a daily basis. 
• Perform other administrative duties assigned by supervisor/manager.

Release of Information Specialist

Midwest Medical Records Association
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Schaumburg, IL
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November 2007 to May 2012

Provided medical records copies to customers, patients, medical facilities, etc. 
• Assisted customers via telephone regarding records request; resolved customer complaints avoiding escalation. 
• Performed quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. 
• Validated requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.

Medical Records Clerk

Northwestern Memorial Hospital
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January 2005 to April 2006

Maintained patient files and retrieves files for scheduled appointments; files study patient charts; filed all patient data upon receipt of information; initiated records for new patients and creates computer index; prepared file labels; maintained filing statistics; audits filing sequence. 
• Retrieved patient schedules from computer system; distributed lab reports to physicians, and materials to other departments; requested information from various departments; responded to correspondence requests. 
• Interacted with patients, insurance companies, attorneys and medical facilities to coordinate timely release of information.

Merchandise Processor

Marshall Fields
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November 2004 to July 2005

Inventoried and distributed predetermined amounts of merchandise items to store at specific destinations. 
• Processed rework and audit merchandise by counting, ticketing, packing and sorting. 
• Inspected merchandise items to ensure proper quality and brand specification

Patient Account Representative

UIC Medical Center
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November 2001 to July 2002

Identified problem accounts with payors; investigated and corrected errors, followed-up on missing account information, and resolved past-due accounts. 
• Answered inquiries via phone regarding past-due accounts and insurance guidelines; researched incorrect addresses for past-due accounts. 
• Contacted responsible party to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs accounts to outside collection agencies when necessary.